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Director Of Client Success Jobs (NOW HIRING)

Ernest

Director of Client Relations

Reno, NV · On-site

For over 80 years, Ernest has been committed to the success of our extended family, our customers ... Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ...

Ernest

Director of Client Relations

Reno, NV

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

Ernest

Director of Client Relations

Fontana, CA · On-site

For over 80 years, Ernest has been committed to the success of our extended family, our customers ... Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local ...

Ernest

Director of Client Relations

San Antonio, TX

Director of Client Relations (aka Director of Sales) Location: San Antonio, TX Sales Territory ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

Ernest

Director of Client Relations

Fontana, CA

Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

Ernest

Director of Client Relations

Dallas, TX · On-site

For over 80 years, Ernest has been committed to the success of our extended family, our customers ... Director of Client Relations (aka Director of Sales) Location: Dallas, TX Sales Territory: Local ...

Jobgether

VP of Client Success & Growth

Our partner is looking for a VP of Client Success & Growth based in the United States. This is a ... The role requires a strong blend of commercial acumen and hands-on leadership, with direct ...

VTrips

Client Success Manager

Santa Fe, NM

Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans. * Collaborate with colleagues in support positions (Accounting, Marketing, Guest ...

Apply Early

Wonderful Collective

Be Seen First

Client Success Coordinator

Los Angeles, CA · Remote

$60K - $68K/yr

Remote (Los Angeles preferred) Reports to: VP of Client Success This is a remote position. Candidates located in the Los Angeles or Southern California area are strongly preferred for occasional in ...

Care Indeed

Director of Client Services

Menlo Park, CA · On-site

$129K - $148K/yr

DIRECTOR OF CLIENT SERVICES Non-Medical / Private Duty Home Care • Reports to CEO • Full-Time, ... CCMs (Client Care Managers / RN) * Caregiver Success Supervisor You work alongside a peer -- the QA ...

Apply Early

Blink UX

Director of Client Relations

New York, NY · Remote

$165K - $200K/yr

We're growing fast--and we're looking for a high-performing, hunter-minded Director of Client ... Proven success in managing a client portfolio of over $5 million in consulting fees per year. * A ...

Apply Early

InfoCision

Client Success Manager

Akron, OH

Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager to lead client accounts, drive ...

Ventra Health, Inc.

Director, Client Success

As part of our robust Rewards & Recognition program, this role is eligible for our Ventra ... The Director, Client Success is responsible for overseeing and ensuring that Manager, Client ...

InfoCision

Client Success Manager

Akron, OH

Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager to lead client accounts, drive ...

Blink UX

Director of Client Relations

Boston, MA · Remote

$165K - $200K/yr

We're growing fast--and we're looking for a high-performing, hunter-minded Director of Client ... Proven success in managing a client portfolio of over $5 million in consulting fees per year. * A ...

Apply Early

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans. * Collaborate with colleagues in support positions (Accounting, Marketing, Guest ...

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Director Of Client Success information

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$38.5K

$121.4K

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How much do director of client success jobs pay per year?

As of Jul 1, 2026, the average yearly pay for director of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a Director of Client Success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Director Of Client Success, and why are they important?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 7% Part Time, and 26% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director of Client Relations

Director of Client Relations

Ernest

Reno, NV • On-site

Full-time

Posted 23 days ago

Job description

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.
Director of Client Relations (aka Director of Sales)Location: Reno, NVSales Territory: Local radius
Full-time | Base Salary + Bonus | Comprehensive Benefits | Exceptional Culture
Salary range and comp: 100 - 130k + bonus + perks
At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we're looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role, it's about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We're looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way. You know how to lead in every setting, from boardrooms to BBQs, ballgames to cold call walk-ins, and you make clients feel like partners and teams feel unstoppable. If that's your style, you'll fit right in at Ernest.
What You'll Do:
Lead and Develop a Territory Sales Team
  • Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
  • Drive performance, accountability, and professional development
  • Coach your team in sales strategies, tools, and account planning
  • Lead monthly sales meetings and conduct regular reviews to keep goals on track

Act as the Territory's Sales Leader and Brand Ambassador
  • Serve as the go-to sales leader for your region, internally and externally
  • Build authentic, lasting relationships with business clients
  • Represent Ernest at appreciation events, sports outings, and client meetings
  • Partner with supplier reps to drive value and strengthen relationships

Drive New Business and Grow Existing Accounts
  • Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
  • Equip your team to uncover client needs, deliver customized solutions, and build long-term loyalty
  • Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
  • Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes

Lead with Operational Excellence
  • Create and execute a yearly business plan focused on profitable growth
  • Recommend process improvements to elevate the sales function
  • Support company policies related to credit, collections, pricing, and more
  • Approve pricing deviations and oversee sales promotions, campaigns, and contests

What You Bring
  • Proven B2B outside sales success
  • Experience managing and growing an outside B2B sales team
  • Strong leadership, communication, and coaching abilities
  • Track record of strategic thinking and operational execution
  • Confidence in building rapport at all levels from clients to colleagues
  • Valid driver's license and a clean driving record
  • Industry experience not required but relevant sales experience a must

Why Ernest?
We don't just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You'll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.
Let's build something great together!
Wanna see what makes us awesome? Hit play on our latest videos:
Newest Company Video with Keanu Reeves!
Watch us make a cardboard skateboard with Tony Hawk!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!

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