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Director Of Client Success Jobs (NOW HIRING)

Selerix

Job Summary The Director, Client Success - BenAdmin leads one of three BenAdmin Client Success teams, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core ...

iVision Scale LLC

Client Success Executive

Atlanta, GA · On-site

$72K - $98K/yr

Client Success Executive Your Opportunity The Client Success Executive is responsible for working with the Director of Client Success to align the efforts of Delivery Managers (DMs), Consulting ...

Care ATC Inc

Client Success Director

Tulsa, OK · Remote

You'll be the champion of client success and our company's continued growth. * Strategic Leadership ... Direct Impact on Growth: You are directly responsible for client retention and identifying business ...

AMS Fulfillment

$100 - $140/hr

Day The Director of Client Services is responsible for maximizing customer satisfaction and engagement with our company's services. The Director serves as a manager, mentor, and thought leader who ...

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How much do director of client success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.
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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success (Pooling)

Carenet Health

San Antonio, TX • On-site, Remote

Full-time

Posted 22 days ago

Carenet Health rating

5.9

Company rating: 5.9 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Overview
Build lasting client partnerships and deliver measurable growth across Carenet's most strategic accounts.
We are hiring for a Director, Client Success, who will lead a portfolio of enterprise clients and mentor a team of Client Success professionals focused on maximizing client retention, expanding existing partnerships, and strengthening long-term strategic relationships. This leader will ensure clients realize measurable value from Carenet's solutions while driving sustainable revenue growth, consistent client outcomes, and strong portfolio performance.
If you thrive in leading high-performing teams, managing complex client portfolios, and turning strategy into results, we'd love to hear from you!
This is an onsite role in San Antonio, Texas.
Responsibilities
  • Lead and develop a team of Client Success Managers responsible for driving client retention, customer outcomes, and expansion across assigned portfolios.
  • Establish effective processes, operating rhythms, and account management practices that strengthen retention, growth execution, and portfolio performance.
  • Drive revenue growth within existing accounts through renewals, increased adoption, pricing optimization, and expansion of products and services.
  • Partner closely with Sales leadership to develop coordinated customer growth strategies and clear rules of engagement between Client Success and Sales.
  • Identify, qualify, and facilitate opportunities to expand relationships into new products, client divisions, and solution areas beyond the current engagement scope.
  • Lead account planning and portfolio reviews while monitoring customer health, Net Revenue Retention, renewal performance, and value realization.
  • Coach Client Success Managers in commercial conversations, account growth strategies, executive engagement, and effective resolution of escalated client issues.
  • Collaborate with Operations, Product, Finance, and Sales to strengthen customer outcomes and present portfolio performance, customer insights, and growth results to senior leadership.

Qualifications
  • Bachelor's degree required; Master's degree preferred.
  • 10+Years of progressive experience in Client Success, Account Management, Healthcare Services, or related commercial leadership roles.
  • Minimum 3-5 years of people leadership experience leading client-facing teams.
  • Demonstrated success leading leaders and managing strategic client portfolios with revenue accountability.
  • Proven experience delivering growth and retention outcomes across complex enterprise accounts in a BPO environment.
  • Strong financial and business acumen including portfolio performance and commercial decision-making.
  • Experience partnering with executive stakeholders and influencing enterprise decisions.
  • Ability to build scalable operating models, governance processes, and organizational capabilities.
  • Exceptional communication, executive presence, and stakeholder management skills.
  • Strong analytical and strategic planning capabilities.
  • Ability to travel up to 50% as needed to support client relationships, business objectives, leadership activities, and organizational priorities.

Preferred
  • Healthcare, payer, provider, or health services experience.
  • Exposure to contract management, pricing strategy, or revenue operations.
  • Experience leading transformation, process improvement, or client experience initiatives.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

What Carenet Health employees say

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About Carenet Health

Sourced by ZipRecruiter

At Carenet Health, our teams have the responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it's finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank - we can guide them to the right resources at the right time. We are a leading provider of healthcare engagement, clinical support, telehealth and advocacy solutions. Carenet Health's team of healthcare professionals support more than 50 million healthcare consumers on behalf of 100+ of the nation's premier health plans, providers, health systems and Fortune 500 organizations. The company's mission is to drive market-leading consumer engagement outcomes through innovation and a proprietary Intelligent Engagement methodology.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

San Antonio, TX, US

Year founded

1988

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