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Vp Client Success Jobs (NOW HIRING)

Papaya Global

VP Client Success

New York, NY · On-site +1

We are seeking a VP, Client Success to lead Papaya's global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring ...

Papaya Global

VP Client Success

Austin, TX · On-site +1

We are seeking a VP, Client Success to lead Papaya's global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring ...

HealthTrust

VP Client Success

Franklin, TN · On-site

The VP, Client Success develops and executes strategic initiatives to build and nurture value pipelines, set and achieve client objectives, develop strategic supplier partnerships, and manage ...

HealthTrust

VP Client Success

Murfreesboro, TN · On-site

The VP, Client Success develops and executes strategic initiatives to build and nurture value pipelines, set and achieve client objectives, develop strategic supplier partnerships, and manage ...

HealthTrust

VP Client Success

Lebanon, TN · On-site

The VP, Client Success develops and executes strategic initiatives to build and nurture value pipelines, set and achieve client objectives, develop strategic supplier partnerships, and manage ...

HealthTrust

VP Client Success

Nashville, TN

The VP, Client Success develops and executes strategic initiatives to build and nurture value pipelines, set and achieve client objectives, develop strategic supplier partnerships, and manage ...

Well

Vice President, Client Success

Chapel Hill, NC · On-site +1

$220K - $250K/yr

Vice President, Client Success Reporting to: Chief Operating Officer Location: Preference for Chapel Hill, NC but will consider Boston, MA or New York, NY Compensation: $220,000-$250,000, depending ...

EnableComp

VP of Client Success & Growth

Franklin, TN · On-site

$136K - $175K/yr

A healthcare technology company in Tennessee is seeking a Vice President, Client Success to build long-term client relationships and enhance their market share. The VP will oversee Client Success ...

BNY

Vice President, Client Success

Manhattan, NY · On-site

$152K - $195K/yr

VICE PRESIDENT, CLIENT SUCCESS At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20 ...

Mosai

VP, Client Success

Jacksonville, FL · On-site

$128K - $164K/yr

Learn more at Position Summary The VP, Client Success is responsible for ensuring our clients realize meaningful value from their partnership with Mosai and choose to continue and grow that ...

Mosai

VP, Client Success

Jacksonville, FL · Remote

$128K - $164K/yr

Learn more at Position Summary The VP, Client Success is responsible for ensuring our clients realize meaningful value from their partnership with Mosai and choose to continue and grow that ...

Visante LLC

Vice President, Client Success

Saint Paul, MN · On-site

$140K - $179K/yr

ABOUT THE POSITION The Vice President, Client Success is a senior leader and trusted advisor responsible for managing and expanding complex, high-value partnerships within the hospital and health ...

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Vp Client Success information

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$79.5K

$163.2K

$262K

How much do vp client success jobs pay per year?

As of Jun 6, 2026, the average yearly pay for vp client success in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Client Success do?

A VP of Client Success is responsible for overseeing the team and strategies that ensure customers have a positive experience with a company's products or services. They focus on building long-term relationships, driving customer retention, and maximizing the value clients receive. This role often involves collaborating with sales, product, and support teams to address client needs, resolve issues, and identify new growth opportunities. Additionally, the VP of Client Success sets the vision for customer engagement and manages client-facing teams to achieve high satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a VP Client Success, and why are they important?

To thrive as a VP Client Success, you need expertise in client relationship management, strategic planning, and a proven track record in customer success leadership, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and relevant industry certifications are typically expected. Outstanding communication, leadership, and problem-solving abilities help build strong teams and foster long-term client partnerships. These skills are crucial for driving client retention, satisfaction, and overall business growth.

What is the difference between Vp Client Success vs Client Success Manager?

AspectVp Client SuccessClient Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and aligns client success with company goalsManages individual client accounts, ensures client satisfaction, and supports retention efforts
Required CredentialsTypically requires extensive experience in client success, leadership skills, and industry knowledgeOften requires experience in customer service, communication skills, and relevant industry background
Work EnvironmentExecutive-level, strategic, often involved in cross-departmental planningOperational, client-facing, focused on day-to-day client interactions

The Vp Client Success focuses on strategic leadership and managing teams across multiple accounts, while the Client Success Manager handles direct client relationships and day-to-day satisfaction. Both roles require strong communication skills, but the VP role involves higher-level planning and oversight.

More about Vp Client Success jobs
What cities are hiring for Vp Client Success jobs? Cities with the most Vp Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Vp Client Success jobs? States with the most job openings for Vp Client Success jobs include:
What job categories do people searching Vp Client Success jobs look for? The top searched job categories for Vp Client Success jobs are:
Vp Client Success jobs near you
Infographic showing various Vp Client Success job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
VP Client Success

VP Client Success

Papaya Global

New York, NY • On-site, Remote

Full-time

Posted 8 days ago

Job description

Description
Papaya is a global workforce management platform that enables companies to hire, pay, and manage employees and contractors worldwide, compliantly and at scale. We support fast growing companies and enterprises in simplifying global payroll, payments, and workforce operations across multiple countries.
We are seeking a VP, Client Success to lead Papaya's global Account Management and Client Success organization. This role owns retention, renewals, and expansion across our customer base, ensuring strong revenue performance and a consistent, high-quality client experience.
The VP will lead a multi-layered international team, including Regional Directors, and drive alignment across Sales, Product, and Operations to deliver value, strengthen customer relationships, and support long-term growth.
Why this role matters
As Papaya scales and serves increasingly complex enterprise customers, retaining and growing existing business is critical. This role sits at the center of our revenue engine, ensuring we protect recurring revenue, enable expansion, and operate as a trusted partner to our customers.
Key Responsibilities
The core mandate of the VP, Client Success is to lead and scale Papaya's global Client Success organization while owning revenue outcomes across retention, renewals, and expansion and navigates success across a diverse set of indicators.
Retention, Renewals, and Execution Excellence
  • Lead and own global retention program, with a focus on renewal, and expansion targets across all regions.
  • Run regular global pipeline and forecasting reviews, ensuring accuracy, visibility, and proactive gap management.
  • Establishes resilient methodology to own and manage critical client escalations globally, acting as executive sponsor when needed.
  • Champions account management best practices and drive adoption of shared tools and processes.

Expansion & Revenue Growth
  • Establish programs to drive upsells and cross-sell across new products, new geographies, and expanded workforce scope.
  • Build and execute structured account growth plans for strategic enterprise customers.

Leadership and Cross Functional Collaboration
  • Lead, develop, and scale a multi-regional team of Regional Directors and Account Managers.
  • Set clear KPIs, performance expectations, and accountability frameworks across regions.
  • Partner closely with Sales, Product, Operations, and Finance to align what is sold, delivered, and expanded.
  • Design and evolve the global Client Success organizational structure, coverage model, and leadership bench to support growth and scale.

Requirements
  • Significant experience leading global, multi-layered teams, including leaders of leaders
  • Proven track record of owning revenue targets and driving retention, renewals, and expansion within Enterprise accounts
  • Experience leading Client Success, Account Management, or similar post-sales organizations
  • Strong commercial acumen with a clear revenue-oriented mindset
  • Exceptional leadership presence and executive-level communication skills
  • Ability to operate effectively in complex, fast-paced, global environments
  • Strong data-driven decision-making and forecasting discipline
  • Excellent stakeholder management across seniority levels and functions
  • Ability to balance strategic thinking with hands-on execution
  • Strong comfort working in international and cross-cultural environments
  • Background in Payroll, Payments, HR Tech, or B2B SaaS - preferred but not required given strong overall experience and track record

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