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Shopify Customer Success Manager Jobs in Boca Raton, FL

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto's drone inspection solutions. This role blends customer success ...

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales by onboarding new customers, managing the customer lifecycle, coordinating sales activities, and ...

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

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Shopify Customer Success Manager information

See Boca Raton, FL salary details

$30.7K

$78.6K

$132.5K

How much do shopify customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for shopify customer success manager in Boca Raton, FL is $78,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. Achieving a monthly income of $10,000 typically depends on factors such as sales volume, profit margins, and business strategies of the store owner, rather than the customer success role itself. Success in earning that level of income requires entrepreneurial skills, marketing expertise, and effective store management.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

Is being a CSM stressful?

A Shopify Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting sales or retention targets, and handling customer issues. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during busy periods or when resolving complex customer concerns.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

Is it hard to get a Shopify job?

Getting a Shopify Customer Success Manager role can be competitive and typically requires relevant experience in customer service, account management, or e-commerce, along with strong communication skills. Familiarity with Shopify's platform and tools, as well as a customer-focused approach, can improve chances of securing the position.

How much do CSMS usually make?

Shopify Customer Success Managers (CSMs) typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on experience, location, and company size, and may include bonuses or commissions for performance.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What are popular job titles related to Shopify Customer Success Manager jobs in Boca Raton, FL? For Shopify Customer Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What cities near Boca Raton, FL are hiring for Shopify Customer Success Manager jobs? Cities near Boca Raton, FL with the most Shopify Customer Success Manager job openings:

Customer Success Manager

ITrade STEM

Fort Lauderdale, FL • Remote

Contractor

Re-posted 12 days ago


Job description

At ITRADE STEM, we help create jobs and support the future of industries like space, technology, energy, and manufacturing. We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM!

Job Overview:

We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions.

Key Responsibilities:

  • Guide end-users through the implementation of automated systems, ensuring seamless integration with existing business processes
  • Leverage your accounting or business expertise to optimize automated workflow solutions and management systems
  • Monitor and analyze client usage patterns of AI-driven features to identify opportunities for enhanced automation and efficiency
  • Collaborate with our technical team to translate client accounting needs into platform improvements
  • Provide strategic guidance on best practices for automated bookkeeping and accounting workflows
  • Lead training sessions on utilizing the platform for onboarding and aI-enabled systems
  • Maintain high client satisfaction and retention through proactive account management and regular business reviews

Required Qualifications:

  • Bachelor's degree in Accounting, Finance, or related field, or equivalent combination of education and experience.
  • 3+ years of accounting or business administration experience
  • 2+ years of customer success experience in a SaaS or AI-driven technology environment
  • Strong understanding of automated systems and AI-powered financial tools
  • Excellence in project management and client relationship building
  • Experience with QuickBooks Online, Xero, or similar accounting platforms

What We Offer:

  • Opportunity to shape the future of automated technology
  • Professional development and growth opportunities
  • Collaborative work environment with industry leaders
  • Join us in transforming how STEM companies manage their operations through innovative AI-driven solutions. With ITRADE, you'll be at the forefront of automation technology while helping businesses achieve their goals.