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Customer Success Program Manager Jobs in Lutz, FL

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Talent Voyager

Customer Success Manager

Tampa, FL · On-site

$127K/yr

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...

Epiq

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site

  • Medical

  • Dental

  • PTO

We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

  • Medical

  • Dental

  • PTO

We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Threshold 360

Customer Success Manager

Tampa, FL · Remote

  • Medical

  • Dental

  • PTO

We're looking for a Customer Success Manager to own and grow our customer relationships -- and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Lakeland, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

We achieve this by developing workforce programs that equip talent with skills for sustainable ... We seek a dedicated and results-driven Customer Success Manager to join our client company's team.

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Lutz, FL

Customer Success Program Manager information

See Lutz, FL salary details

$29.6K

$75.5K

$127.3K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Lutz, FL is $75,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What job categories do people searching Customer Success Program Manager jobs in Lutz, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Lutz, FL are:

What cities near Lutz, FL are hiring for Customer Success Program Manager jobs?

Cities near Lutz, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager

Windward

Tampa, FL • On-site

Other

Re-posted 25 days ago

Job description

Customer Success Manager (CSM)

We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team.

In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact.

Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward's technology delivers consistent value and supports the customer's mission objectives.

You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships.

Key Responsibilities

  • Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth.
  • Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases.
  • Proactively monitor customer health, sentiment, and usage metrics, identifying risks and working cross-functionally to ensure service quality meets or exceeds SLA expectations.
  • Act as the voice of the customer internally — providing actionable feedback to influence product improvements, features, and roadmap priorities.
  • Partner with the Sales team to identify and team up on upsell and cross-sell opportunities, supporting expansion across agencies and departments.
  • Support new feature rollouts, deliver product demos, and ensure seamless communication of value across technical and executive stakeholders.
  • Maintain a deep understanding of the U.S. Federal acquisition, procurement, and compliance processes, and align customer success strategies accordingly.

Requirements

  • TS Clearance - Must.
  • 3+ years of experience in Customer Success or Account Management — preferably in a SaaS company.
  • Proven experience working with U.S. Federal or Government customer.
  • Familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, VISINT, SIGINT) — an advantage.
  • Strong communication and relationship-building skills, with the ability to engage both technical users and senior executives.
  • Demonstrated strong and deep knowledge Platform and domain skills with the ability to handle multiple high-priority initiatives in a fast-paced environment.
  • Experience using Customer Success tools (CS platforms, Salesforce, helpdesk, or training systems).
  • Self-starter with analytical, problem-solving, and strategic thinking abilities.
  • Comfortable leading customer training sessions, workshops, and executive briefings.
  • Willingness to travel up to 40% across North America and also Internationally for customer meetings, workshops, and on-site engagements.

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