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Customer Success Program Manager Jobs in Lutz, FL

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You'll ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED ...

vivenu

Enterprise Customer Success Manager

Tampa, FL · On-site

Enterprise Customer Success Manager Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You'll ...

Eltropy

Customer Success Manager, Tier 1 (East)

Tampa, FL · On-site

$125K - $135K/yr

Customer Success Strategy * Develop and execute tailored, multi-year success plans to support ... Program-manage complex, Tier-1 onboarding projects, ensuring a smooth and successful implementation ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Role As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone ...

KnowBe4

Customer Success Intern

Clearwater, FL · Hybrid

Dates of Program: August 24, 2026 - November 13, 2026 (12 weeks) Application Dates: You should ... As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Lutz, FL

Customer Success Program Manager information

See Lutz, FL salary details

$29.6K

$75.5K

$127.3K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Lutz, FL is $75,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $90,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What job categories do people searching Customer Success Program Manager jobs in Lutz, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Lutz, FL are:

What cities near Lutz, FL are hiring for Customer Success Program Manager jobs?

Cities near Lutz, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About the Role
As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving long-term value and growth withinstate, local government, and education (SLED)accounts.You'llserve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits ofNinjaOne'sIT management solutions while helping themmodernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Your deep understanding of theunique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.You'llidentifycross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.
This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government and education organizations.
Location:Hybrid in-office (Tampa, FL or Austin, TX) - 4 days per week (Mon, Tues, Thurs, & Fri)
WhatYou'llBe Doing
  • SLED Account Growth & Retention:Manage a portfolio ofstate, local government, and education clients,identifyingopportunities to expand partnerships and support their evolving IT needs.
  • Public Sector Advisory:Act as atrusted advisorto government IT leaders, school districts, and higher education institutions, helping them navigatebudget constraints, procurement processes, and regulatory compliance.
  • Cross-Sell & Up-Sell Strategy:Identifyopportunities to expandNinjaOne'spresence within public sector organizations by aligningour RMM, endpoint management, cybersecurity, and automation solutionswith their strategic IT initiatives.
  • Consultative Selling:Understand the specific challenges ofSLED IT environments, includinglegacy system modernization, cybersecurity mandates, and remote workforce enablement, to positionNinjaOneas the ideal solution.
  • Relationship Management:Build strong,long-term partnershipswith public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.
  • Government Procurement & Contracts:Work closely withNinjaOne'slegal and finance teams tonavigate RFPs, cooperative purchasing agreements, and public sector buying contracts.
  • Forecasting & Reporting:UtilizeSalesforceto track opportunities, forecast revenue, and manage customer engagement, ensuring alignment withpublic sector sales cycles and budget planning periods.
  • Market Intelligence:Stay up to date onSLED technology trends, government initiatives, and education IT funding sourcesto positionNinjaOneas astrategic technology partner.
About You
  • Public Sector Experience:You have a proventrack recordofselling IT solutions to state & local governments or education institutions, with a strong understanding ofgovernment procurement processes, budget cycles, and compliance regulations.
  • Proven Sales & Growth Track Record:You have successfully expanded accounts inSLED markets,identifiedupsell/cross-sell opportunities, and helped organizationsmodernize their IT operations.
  • Consultative Approach:You excel at understandinggovernment andeducationIT needsand aligningtechnology solutionsto drive efficiency, security, and compliance.
  • Exceptional Communication & Relationship Management:You can engage effectively withpublic sector IT leaders, procurement officials, and education administrators, translating complex IT challenges intobusiness value discussions.
  • Problem-Solver:You proactively addressfunding challenges, security concerns, andmodernizationroadblocks, helping agencies and institutions stay on track with their IT transformation goals.
  • IT Industry Knowledge:Familiarity withpublic sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)is a strong plus.
  • Bachelor's Degree (Preferred):Or equivalent experience in IT, Public Administration, Business, ora relatedfield.
  • Proficiencyin Salesforce & CRM Best Practices.
  • Ifyou'repassionate about helpingstate, local, and education organizationsmodernize their IT infrastructure and enhance service delivery,we'dlove to hear from you!
About us
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid
Employment Type: Full-Time

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