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Customer Success Program Manager Jobs in Middleburg, FL

EverDriven

Customer Success Manager

Jacksonville, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Employee Assistance Program * Employee Discounts Program #LI-Remote Equal Opportunity Employer ...

Mosai

Sales & Customer Success Trainer

Jacksonville, FL · On-site

... program effectiveness. * Partner with Sales and Customer Success leaders to identify performance gaps and deliver targeted training and coaching solutions. * Equip frontline managers with tools ...

Mosai

Sales & Customer Success Trainer

Jacksonville, FL · On-site

... program effectiveness. * Partner with Sales and Customer Success leaders to identify performance gaps and deliver targeted training and coaching solutions. * Equip frontline managers with tools ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Middleburg, FL

Customer Success Program Manager information

See Middleburg, FL salary details

$27K

$68.9K

$116.1K

How much do customer success program manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success program manager in Middleburg, FL is $68,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Middleburg, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Middleburg, FL are:

What cities near Middleburg, FL are hiring for Customer Success Program Manager jobs?

Cities near Middleburg, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager

EverDriven

Jacksonville, FL • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

EverDriven is the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. 

Since 2006, we've helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. 

Position Summary: 
 
The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven's products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. We are seeking proactive candidates who excel in problem-solving and relationship building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role.

Salary Range: $88,000 - $105,000 based on experience + bonus potential 

Location: This is a remote role, but candidate must reside within Florida or Virginia markets

How You Will Make an Impact:
•    Implements strategies and processes that deliver consistent customer satisfaction and retention
•    Owns account relationships, strategy, pricing – including managing contract renewals and RFPs. 
•    Proactively engages and builds relationships with decisions makers and all levels of school district personnel
•    Understands retention and service risks in their book of business and works to drive risk mitigation plans where applicable
•    Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue 
•    Conducts regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs 
•    Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 
•    Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges 
•    Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

What You Will Bring to EverDriven:
•    Bachelor's degree and/or equivalent relevant years of experience 
•    Minimum of 5 years' experience in a business development or customer success role 
•    Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients 
•    Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions 
•    Ability to manage multiple priorities and projects simultaneously in a fast-paced environment 
•    Proactive and self-motivated with a passion for customer success and a track record of achieving goals 
•    Valid US driver's license in good standing, required
•    Position will be remote/WFH and requires up to 33% travel

Benefits:
  • Medical, Dental, Vision insurance
  • Virtual Doctor Visits with $0 Co-Pay
  • Life Insurance (company paid)
  • Short Term Disability Insurance (company paid)
  • Long-Term Disability Insurance (company paid)
  • Flexible Time Off (FTO)
  • Paid Holidays
  • Paid Time to Volunteer
  • Flex Spending Account (FSA)
  • 401K Plan (with an awesome employer match!)
  • Employee Assistance Program
  • Employee Discounts Program

#LI-Remote

Equal Opportunity Employer 

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. 

Visit our website and learn more about us at www.EverDriven.com