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Customer Success Program Manager Jobs in Middleburg, FL

VTrips

Owner Success Manager

Jacksonville, FL · On-site

$45K - $50K/yr

About the Role We're looking for a motivated, people-first Owner Success Manager to join our ... Experience with CRM software (Salesforce, HubSpot, etc.) is a plus Benefits * Competitive salary.

VTrips

Owner Success Manager

Jacksonville, FL · On-site

$45K - $50K/yr

About the Role We're looking for a motivated, people-first Owner Success Manager to join our ... Experience with CRM software (Salesforce, HubSpot, etc.) is a plus Benefits * Competitive salary.

NLP Logix

Program Manager

Jacksonville, FL · On-site

$90K - $120K/yr

Program Manager Location: Jacksonville, FL -- 100% Onsite NLP Logix is seeking a Program Manager to ... Collaborate with Client Success to maintain alignment and clear ownership. * Provide input on ...

Black & Veatch

Program Manager

Jacksonville, FL · Hybrid

Together, we own our company, our future, and our shared success. As an employee-owned company, our ... Manage a program with very large or complex inter-related projects or multiple moderate size ...

FIS

Client Success Manager II

Jacksonville, FL

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

Worldpay, Inc.

Client Success Manager II

Jacksonville, FL · On-site

$56K - $95K/yr

The Client Success Manager (CSM) II is responsible for driving client satisfaction, solution ... Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

Clean Harbors

ERTS Program Manager

Jacksonville, FL · On-site

The Program Manager also participates in the sales and marketing process by providing input to the ... Also review project deliverables that will be supplied to customers and provide guidelines to the ...

Clean Harbors

ERTS Program Manager

Jacksonville, FL · On-site

The Program Manager also participates in the sales and marketing process by providing input to the ... Also review project deliverables that will be supplied to customers and provide guidelines to the ...

Clean Harbors

ERTS Program Manager

Jacksonville, FL · On-site

$159K/yr

The Program Manager also participates in the sales and marketing process by providing input to the ... Also review project deliverables that will be supplied to customers and provide guidelines to the ...

CleanHarbors

ERTS Program Manager

Jacksonville, FL

The Program Manager also participates in the sales and marketing process by providing input to the ... Also review project deliverables that will be supplied to customers and provide guidelines to the ...

FIS

Client Success Manager Senior

Jacksonville, FL · On-site

The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled,ondemandengagement model. Rather than supporting a single named ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Middleburg, FL

Customer Success Program Manager information

See Middleburg, FL salary details

$27K

$68.9K

$116.1K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Middleburg, FL is $68,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What job categories do people searching Customer Success Program Manager jobs in Middleburg, FL look for?

The top searched job categories for Customer Success Program Manager jobs in Middleburg, FL are:

What cities near Middleburg, FL are hiring for Customer Success Program Manager jobs?

Cities near Middleburg, FL with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Owner Success Manager

VTrips

Jacksonville, FL • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

VTrips rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 21 rated holiday rentals

Job description

About the Role
We're looking for a motivated, people-first Owner Success Manager to join our growing team. In this role, you will support our local sales executives and client success teams, helping them maximize the performance of vacation homes while ensuring an exceptional partner experience. This is an ideal opportunity for someone early in their career who is passionate about hospitality, real estate, or customer success and wants to grow within a fast-paced, dynamic industry.
This is a remote position. Candidates must reside in either AL, FL, GA, MD, NM, NC, SC, TN, or TX in order to be considered.
What You'll Do
  • Review owner onboarding documentation for completeness and accuracy.
  • Create and maintain owner and property profiles within the Property Management System (PMS).
  • Verify ownership information, contact details, property specifications, amenities, and operational requirements.
  • Ensure all required documentation is received, organized, and properly stored.
  • Coordinate with internal departments to ensure all onboarding milestones are completed before a property goes live.
  • Complete and submit short-term rental registration applications and licensing requirements with applicable municipalities.
  • Track registration statuses and maintain compliance records.
  • Ensure all required permits, tax registrations, and documentation are properly filed and maintained
  • Maintain accurate property, owner, and operational records across company systems.
  • Perform quality assurance reviews to ensure data accuracy and completeness.
  • Update property information as needed throughout the onboarding lifecycle.
  • Identify discrepancies and resolve data issues proactively.
  • Maintain organized electronic records and documentation.

What We're Looking For
  • Bachelor's degree or equivalent professional experience preferred
  • 0-2 years of experience in customer success, account management, hospitality, real estate, or a related field
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a genuine passion for building relationships
  • Comfortable working with data and performance metrics; basic Excel/Google Sheets proficiency
  • Problem-solving mindset with the ability to stay calm and professional under pressure
  • Highly organized with strong attention to detail and time management
  • Ability to multitask and manage a portfolio of accounts simultaneously
  • Familiarity with short-term rental platforms (Airbnb, Vrbo, Booking.com) is a plus
  • Experience with CRM software (Salesforce, HubSpot, etc.) is a plus

Benefits
  • Competitive salary.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Employee discounts on vacation rentals.
  • Professional development opportunities.

Salary: $45,000 - $50,000 per year
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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