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Customer Success Program Manager Jobs in Boca Raton, FL

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

The ideal candidate will handle customer inquiries, support order-related requests, manage returns ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

MDVIP LLC

Success Manager

Boca Raton, FL · On-site

Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics ... Proficiency in Microsoft Office (Outlook, Excel, Word); CRM experience preferred * Ability and ...

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

... store management. Required Education, Experience, and Certifications: * Any combination of ... Employee assistance program * Employee purchase program with exclusive discounts * Physical and ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Boca Raton, FL

Customer Success Program Manager information

See Boca Raton, FL salary details

$30.7K

$78.6K

$132.5K

How much do customer success program manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer success program manager in Boca Raton, FL is $78,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What cities near Boca Raton, FL are hiring for Customer Success Program Manager jobs? Cities near Boca Raton, FL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Customer Success Specialist

Customer Success Specialist

Petmed Express Inc

Delray Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Opportunity Summary:

We’re seeking bright and enthusiastic individuals to join our team as a Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness expert and you’ll build meaningful relationships with pet parents. You’ll primarily assist with the purchase of medications, supplements, food, and supplies, while also promoting services and troubleshooting issues, from order status to delivery experience.

Key Responsibilities:

  • Engage with pet parents through voice, email, and chat channels to provide personalized assistance in ordering prescription medications, food and supplements/vitamins ensuring a tailored experience that exceeds the customer's expectations
  • Drive sales by recommending products, clearly communicating their benefits, and asking thoughtful questions to gain a deeper understanding of the customer’s needs
  • Highlight services and their benefits, including Autoship (subscription program) and Vetster (telehealth), to foster long-term customer loyalty and engagement
  • Build lasting customer relationships and loyalty by maintaining consistent, personalized communication with new and existing customers regarding recent purchases, upcoming sales events and new products and services.
  • Stay informed about new products and services, becoming a guru on pet care and wellness items like food, medications, supplements and supplies (from shampoos to sprays), and confidently share this knowledge with pet parents to inspire a lifetime of purchases
  • Foster a growth mindset by welcoming feedback and continuously seeking opportunities to enhance sales techniques and customer service skills, ensuring ongoing personal and professional development
  • Conduct thorough research and apply problem-solving techniques to effectively address and resolve any concerns or issues from pet parents
  • Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing exceptional care and support

Qualifications:

  • Experience in a high-volume sales or service/support role
  • Proficient in Microsoft Office (Word, Excel and PowerPoint) and Google Workspace (docs, sheets and slides)
  • Strong written and verbal communication skills

Benefits:

  • Competitive hourly pay
  • Bring your pet to work
  • Comprehensive health, dental, vision and pet insurance (and more) (Large Company Subsidy)
  • Hybrid work options for locals
  • Generous pet-related benefits and discounts
  • Professional development opportunities and career growth
  • 401k with 4% company match
  • Paid parental leave, surrogacy, and adoption benefits
  • Generous paid time off
  • 10 Paid Holidays (+ 2 early closures )
  • Education Reimbursement Program
  • Opportunity for growth and development across several areas of the organization

PetMeds/PetCareRX (“Pets”) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and help shape the future of our brand, creating memorable experiences for pet parent families everywhere!

The Department Head has the discretion to hire personnel with a combination of experience and education which may vary from the above-listed qualifications.