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Customer Success Program Manager Jobs in Boca Raton, FL

PetMeds

Customer Success Specialist

Delray Beach, FL · On-site

... Customer Success Specialist. In this role, you will serve as a trusted pet health and wellness ... Highlight services and their benefits, including Autoship (subscription program) and Vetster ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Boca Raton, FL

Customer Success Program Manager information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do customer success program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success program manager in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What cities near Boca Raton, FL are hiring for Customer Success Program Manager jobs? Cities near Boca Raton, FL with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you

Customer Success Representative

SBA Communications Corporation

Boca Raton, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 22 hours ago

Job description

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected.
We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.
We believe in shared success. At SBA, we invite every team member to think like an owner.
Financial Wellbeing:
  • Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

Mental Wellbeing:
  • We prioritize your health with access to a dedicated Health Concierge service.

Personal Growth & Balance:
  • Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

If you're ready to make an impact with a stable industry leader, we want to hear from you.
Your Next Career Opportunity - Customer Success Representative
The Customer Success Representative (CSR) is responsible for building and maintaining strong relationships with customers and partners, ensuring seamless integration into the company's ecosystem. This role serves as the primary point of contact for clients and acts as an internal advocate to drive satisfaction, retention, and continued collaboration across Managed WiFi, Distributed Antenna Systems (DAS), and Fiber deployment services.
What You Will Do - Primary Responsibilities
  • Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment.
  • Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners.
  • Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability.
  • Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction.
  • Serve as the primary point of contact and escalation for assigned customer accounts.
  • Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance.
  • Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities.
  • Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions.
  • Process customer-requested change orders accurately and in a timely manner.
  • Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations.
  • Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress.
  • Maintain project trackers and status reports to monitor milestones, timelines, and deliverables.
  • Identify and communicate risks or delays proactively to all relevant stakeholders.
  • Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives.
  • Ensure customer information is accurate, current, and complete within the CRM platform.
  • Support the sales team in identifying upsell and cross-sell opportunities within existing accounts.

What You'll Need - Qualifications & Requirements
  • 3-5 years of experience in customer success, account management, or client services.
  • 3-5 years of experience in the telecommunications industry, with specific exposure to Multi-Family segment is preferred
  • Excellent verbal and written communication skills with the ability to engage effectively at all levels.
  • Strong interpersonal skills and demonstrated ability to build lasting professional relationships.
  • Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments.
  • Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms).
  • High attention to detail with consistent follow-through on commitments and deliverables.
  • Ability to manage multiple accounts and projects simultaneously with strong organizational skills.
  • Bachelor's degree in Business, Finance, or Marketing or relevant experience
  • Familiarity with ISP partnership management and SLA oversight.
  • Exposure to Accounts Receivable processes and basic financial reporting.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stoop, bend, kneel or crouch.
  • Ability to stand, walk and sit.
  • Ability to reach with hands and arms
  • Visual ability correctable to 20/20.
  • Sitting up to 90% of the day.
  • Ability to respond verbally in an understandable, professional manner in person and over the telephone.
  • Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
  • Ability to lift up to 15 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/ Cubicle workspace.
  • Moderate noise level.

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