ZipRecruiter

Log In

1

Customer Success Program Jobs in Florida (NOW HIRING)

MaintainX

Enterprise Customer Success Manager

Miami, FL · On-site

$150/day

Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio. About You: * 5+ years of experience in Customer ...

MaintainX

Enterprise Customer Success Manager

Miami, FL · On-site

$150/day

Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio. About you: * 5+ years of experience in Customer ...

MaintainX

Enterprise Customer Success Manager

Miami, FL · On-site

$150/day

Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio. About you: * 5+ years of experience in Customer ...

DermaSensor

Customer Success Intern

Miami, FL · On-site

... programs that help healthcare providers successfully adopt and utilize an FDA-cleared AI-powered ... The intern will work under the direction of Director of Customer Success. About DermaSensor, Inc ...

WellHive

Customer Success Manager

Melbourne, FL · On-site

... and program leads Drive platform adoption by working with end users to integrate WellHive into ... Customer Success, Account Management, or a comparable customer-facing role at a software or ...

OneArc

Customer Success Engineer

Orlando, FL

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

next page

Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Florida

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Florida? The most popular types of Customer Success Program jobs in Florida are:
What are popular job titles related to Customer Success Program jobs in Florida? For Customer Success Program jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Florida look for? The top searched job categories for Customer Success Program jobs in Florida are:
What cities in Florida are hiring for Customer Success Program jobs? Cities in Florida with the most Customer Success Program job openings:
Customer Success Program jobs near you
Customer Success Manager - Technology

Customer Success Manager - Technology

SONNY'S Enterprises Inc

Fort Lauderdale, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Key responsibilities

  • Manage and grow relationships with key customers, acting as their primary point of contact.

  • Engage proactively with customers to understand their goals and challenges and offer solutions that align with their needs.

  • Gather customer feedback and communicate product improvement suggestions to the development team.

Job description

Customer Success Manager

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

As a Customer Success Manager, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.

Responsibilities

• Managing and growing relationships with key customers, acting as their primary point of contact.

• Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.

• Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.

• Gathering customer feedback and communicating product improvement suggestions to the development team.

• Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. Be the voice of the customer internally within the company.

• Developing and executing customer success strategies that drive product adoption and maximize customer value.

• Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.

• Advocating for the customer within the organization to ensure their needs are prioritized.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.

• Experience in managing customer success programs, customer retention, and upselling strategies.

• Ability to analyze customer data and usage trends to identify areas of improvement.

• Understanding of product management and its impact on customer experience.

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.

• Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

• Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

• Familiarity with CRM tools, customer success platforms, and analytics software.

• Solid negotiation skills to handle complex customer accounts.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Apply