Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. Understanding of ...
Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. Understanding of ...
The ideal candidate is passionate about customer service, satisfaction, and success, with excellent ... Other optional benefit programs are available to our employees and their families which include ...
The ideal candidate is passionate about customer service, satisfaction, and success, with excellent ... Other optional benefit programs are available to our employees and their families which include ...
The ideal candidate is passionate about customer service, satisfaction, and success, with excellent ... Other optional benefit programs are available to our employees and their families which include ...
The ideal candidate is passionate about customer service, satisfaction, and success, with excellent ... Other optional benefit programs are available to our employees and their families which include ...
Customer Success Engineer
Orlando, FL · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
Customer Success Engineer
Orlando, FL · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
CUSTOMER SUCCESS MANAGER
Daytona Beach, FL · On-site
$45K - $55K/yr
The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO's programs, services, and solutions across all internal departments. Collaborate with ...
Quick apply
CUSTOMER SUCCESS MANAGER
Daytona Beach, FL · On-site
$45K - $55K/yr
The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO's programs, services, and solutions across all internal departments. Collaborate with ...
Customer Success Engineer
Orlando, FL · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
Quick apply
Customer Success Engineer
Orlando, FL · On-site
... to Program Management and Product Development. This is a mid-level position; the successful ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...
Customer Success Manager
Saint Petersburg, FL · On-site
There's no running satisfaction-survey program, so Filtrous can't tell how happy customers are or ... How Success is Measured 10% quarterly increase in active customer count through onboarding and ...
Quick apply
Customer Success Manager
Saint Petersburg, FL · On-site
There's no running satisfaction-survey program, so Filtrous can't tell how happy customers are or ... How Success is Measured 10% quarterly increase in active customer count through onboarding and ...
Customer Success Manager
Tampa, FL · On-site +1
$127K/yr
We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...
Customer Success Manager
Tampa, FL · On-site +1
$127K/yr
We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...
We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based ...
We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based ...
Customer Success Manager
Fort Lauderdale, FL · On-site
We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based ...
Customer Success Manager
Fort Lauderdale, FL · On-site
We do this by creating programs that teach skills and support sustainable growth. Join us on our mission to Redefine STEM! Job Overview: We're seeking a remote, dynamic Customer Success Manager based ...
We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...
We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing ... You will own the full client lifecycle - from onboarding through to program completion - driving ...
CUSTOMER SUCCESS MANAGER
Daytona Beach, FL · On-site
$45K - $55K/yr
Replies within 24 hours The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO's programs, services, and solutions across all internal ...
CUSTOMER SUCCESS MANAGER
Daytona Beach, FL · On-site
$45K - $55K/yr
Replies within 24 hours The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO's programs, services, and solutions across all internal ...
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Your Role The Regional Customer Success Manager is responsible for managing a team of Customer ... Experience working on transformational programs or Change Management initiatives * Graduate degree ...
New
Customer Success Manager
West Palm Beach, FL · On-site
Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale. Responsibilities: Customer Success & Adoption: * Own the end-to-end customer onboarding and ...
Quick apply
Customer Success Manager
West Palm Beach, FL · On-site
Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale. Responsibilities: Customer Success & Adoption: * Own the end-to-end customer onboarding and ...
Customer Success Associate
Jacksonville, FL · On-site
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... programs, and digital resources * Identify opportunities to expand customer purchasing across ...
Quick apply
Customer Success Associate
Jacksonville, FL · On-site
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... programs, and digital resources * Identify opportunities to expand customer purchasing across ...
... our customers' objectives. We believe in shared success. At SBA, we invite every team member to ... Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees ...
... our customers' objectives. We believe in shared success. At SBA, we invite every team member to ... Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees ...
... our customers' objectives. We believe in shared success. At SBA, we invite every team member to ... Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees ...
... our customers' objectives. We believe in shared success. At SBA, we invite every team member to ... Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees ...
Customer Success Program information
What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?
To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.
What is the difference between Customer Success Program vs Customer Success Manager?
| Aspect | Customer Success Program | Customer Success Manager |
|---|---|---|
| Primary Role | Develops and manages customer success initiatives, programs, and strategies at an organizational level | Manages individual customer accounts to ensure satisfaction and retention |
| Focus | Program development, process improvement, and overall customer success metrics | Customer relationship management, onboarding, and support |
| Credentials | Often requires experience in customer success, project management, or related fields | Typically requires experience in customer service, account management, or sales |
| Work Environment | Cross-functional teams, strategic planning sessions, customer success departments | Direct interaction with customers, account teams, and support staff |
In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.
How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?
Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.
What is a Customer Success Program?
A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Florida? The most popular types of Customer Success Program jobs in Florida are:
What are popular job titles related to Customer Success Program jobs in Florida? For Customer Success Program jobs in Florida, the most frequently searched job titles are:
- Remote Customer Success Representative
- Non Union Remote Customer Success Specialist
- Remote Customer Success Specialist
- Success Partners
- Full Time Saas Customer Success Manager
- Saas Customer Success Manager
- Full Time Remote Customer Success Specialist
- Customer Success Architect
- Customer Success Advocate
- Senior Customer Experience Consultant
What job categories do people searching Customer Success Program jobs in Florida look for? The top searched job categories for Customer Success Program jobs in Florida are:
What cities in Florida are hiring for Customer Success Program jobs? Cities in Florida with the most Customer Success Program job openings:
Other
Medical, Dental, Vision, Life, Retirement
Posted 10 days ago
Job description
Overview
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.
As a CSM, you will be responsible for understanding our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.
ResponsibilitiesManaging and growing relationships with key customers, acting as their primary point of contact. Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs. Ensuring high customer retention and satisfaction levels by delivering exceptional service and support. Gathering customer feedback and communicating product improvement suggestions to the development team. Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services. Be the voice of the customer internally within the company. Developing and executing customer success strategies that drive product adoption and maximize customer value. Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership. Advocating for the customer within the organization to ensure their needs are prioritized.
QualificationsBachelor's degree in Business, Marketing, Communications, or a related field. 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles. Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyze customer data and usage trends to identify areas of improvement. Understanding of product management and its impact on customer experience. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. Familiarity with CRM tools, customer success platforms, and analytics software. Solid negotiation skills to handle complex customer accounts.
We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.
EEO Statement
Equal Opportunity Employer
Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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Employment Type: OTHER
About Sonny's Enterprises
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Tamarac, FL, US
Year founded
1949