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Customer Success Manager Edtech Jobs in Florida (NOW HIRING)

AJAIA

EdTech Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... EdTech platform support or implementation * Strong written communication skills with the ability to ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

$70 - $90/hr

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding ... Experience supporting EdTech or K-12 education technology platforms. * Familiarity with AI tools or ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Amadeus

Customer Success Manager

Maitland, FL · Hybrid

Job Title Customer Success Manager External Job Title: Customer Success Manager Position: Permanent, Hybrid Location: Maitland, FL About the Business: The Customer Success Manager (CSM) is ...

Qualifacts Systems

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current ...

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our ...

Wolters Kluwer

Customer Success Manager

Tampa, FL

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

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Customer Success Manager Edtech information

What is a customer success manager edtech?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What does a customer success manager edtech do?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What are the key skills and qualifications needed to thrive as a customer success manager edtech?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Florida?

For Customer Success Manager Edtech jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Edtech jobs in Florida look for?

The top searched job categories for Customer Success Manager Edtech jobs in Florida are:

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Cities in Florida with the most Customer Success Manager Edtech job openings:

Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 65% In-person, and 35% Remote job distribution.

K-12 Edtech Customer Success Manager

Orlando, FL • On-site, Remote

Framework
Real Estate • 11 - 50 employees
Learn more about Frameworkexternal

$32/hr

Contractor

Posted 19 days ago

Job description

K-12 Edtech Customer Success Manager - contract with possible conversion to FTE
Job Type: Contract, W-2 Employee - Two openings available, both with potential to transition to full-time employment:
  1. Full-time, 40 hours/week, Monday-Friday, 8:00 AM-5:00 PM ET
  2. Part-time, 20 hours/week during business hours (8:00 AM-5:00 PM ET)

Location: Florida (Remote) - Must reside in the state of Florida; candidates within driving distance of Orlando, FL preferred
About the Role:
Framework's customer, a K-12 EdTech company specializing in AI-powered state assessment preparation and adaptive learning tools for schools and districts nationwide, is seeking proactive Customer Success Managers to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals. We are looking for candidates with experience as an educator (former or transitioning teacher) or experience in a similar role for another K-12 edtech company.
Transitioning teachers are welcome and encouraged to apply.
Key Responsibilities:
  • Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
  • Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators. Partner with Sales to drive engagement, upselling, and renewals.
  • Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
  • Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
  • Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Qualifications & Skills:
  • Experience: 2+ years in Customer Success. EdTech or K-12 experience is strongly preferred.
  • Education: Bachelor's Degree required. Prior experience working in a school as a teacher or administrator is highly desirable. Transitioning teachers are welcome and encouraged to apply.
  • Core Competencies: Strong tech skills, communication skills, and problem-solving abilities. Consultative sales skills are a plus.
  • Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
  • Location: Must reside in Florida; candidates near Orlando strongly preferred.
  • Travel: Occasional in-person customer visits required, approximately once a month.

Compensation:
  • Pay Rate: $32.00 per hour

Interested candidates, please reach out directly or apply through this post.

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