ZipRecruiter

Log In

1

Customer Success Program Jobs in Florida (NOW HIRING)

Aaron's

Customer Success Agent

Fort Lauderdale, FL · On-site

$14.75 - $19.75/hr

Employee assistance program * Employee purchase program with exclusive discounts * Physical and ... Our customers shop at BrandsMart for the same reason you should choose us for the next step in your ...

previous page

Showing results 41-60

All JobsCustomer Success Program JobsCustomer Success Program Jobs in Florida

Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are the most commonly searched types of Customer Success Program jobs in Florida? The most popular types of Customer Success Program jobs in Florida are:
What are popular job titles related to Customer Success Program jobs in Florida? For Customer Success Program jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Florida look for? The top searched job categories for Customer Success Program jobs in Florida are:
What cities in Florida are hiring for Customer Success Program jobs? Cities in Florida with the most Customer Success Program job openings:
Customer Success Program jobs near you
Customer Success Manager I

Customer Success Manager I

Imprivata

Saint Petersburg, FL

$63K - $75K/yr

Full-time

Posted 11 days ago

Job description

Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.

When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
 
We are seeking a Customer Success Manager I to join our team. This is a hybrid opportunity based out of our Waltham, MA; St. Petersburg, FL or Austin, TX office. 
 

Job Summary

The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata’s SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.

Duties and Responsibilities

  • Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
  • Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
  • Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
  • Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
  • Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
  • Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
  • Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
  • Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
  • Other duties as assigned and required.

Qualifications

  • Bachelor’s degree in Business or related discipline.
  • 1+ years’ experience in customer facing success, project management, or professional services role.
  • Experience with Saas in healthcare or commercial.
  • Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
  • Proficiency with O365 tools.
  • Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
  • Aility to engage with C level executives and ability to take feedback from all levels.
  • Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
  • Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
  • Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
  • Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
This position offers a total compensation range of $63,000.00 to $75,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! 

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
 
#LI-Hybrid #LI-LI1

Apply