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Remote Senior Customer Success Jobs in Florida (NOW HIRING)

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate ... customer success, account management, or a related field, preferably within a SaaS or technology ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... senior CSM role. Benefits Why Join Us * Fully remote work with flexible schedule within Eastern ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... You'll report to senior leadership and have real influence on how the company operates. We move ...

Stryker

Customer Success Manager (Remote)

Orlando, FL · Remote

$116K - $193K/yr

Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption ...

7Figures

Customer Success Specialist

Miami, FL · On-site +1

Customer Success Specialist | Remote Remote | Full-Time | $300-$400 USD/month - India, Pakistan, Philippines We're looking for a Customer Success Specialist who is organized, responsive, and great at ...

Melio

Customer Success Manager

Miami, FL · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

As a Customer Success Lead (CSL), you will be responsible for building relationships and ... However, we will consider remote candidates located in MST/PST time zones to accommodate our west ...

Epiq

Customer Success Manager

Tampa, FL · Remote

Opportunity to help shape how customer success scales ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

Truv

$80K - $100K/yr

We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

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Remote Senior Customer Success information

What is a Remote Senior Customer Success?

A Remote Senior Customer Success role involves managing relationships with clients to ensure they achieve their desired outcomes using a company's products or services, all while working from a remote location. Senior Customer Success professionals typically oversee a portfolio of key accounts, provide strategic guidance, and serve as the primary point of contact for escalations or complex issues. They analyze customer data to identify opportunities for value, coordinate with internal teams to address client needs, and help drive product adoption and retention. The remote aspect allows them to perform these responsibilities from anywhere, using digital communication tools to stay connected with clients and colleagues.

What are the key skills and qualifications needed to thrive as a Remote Senior Customer Success professional?

To thrive as a Remote Senior Customer Success professional, you need expertise in client relationship management, account strategy, and a proven track record in customer success or related fields, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and proactive leadership skills help you stand out by building trust and identifying growth opportunities for clients. These skills ensure customer retention, maximize value delivery, and drive long-term business growth in a remote environment.

How does a Remote Senior Customer Success professional typically collaborate with internal teams to address client needs?

As a Remote Senior Customer Success professional, you’ll frequently collaborate with cross-functional teams such as Sales, Product, and Support to ensure clients’ requirements are met efficiently. This often involves organizing virtual meetings, sharing client feedback, and working with these teams to develop tailored solutions or escalate issues. Strong communication skills and proactive coordination are essential, as you act as the client advocate while fostering alignment across different departments, despite working remotely. This collaborative approach not only helps resolve client concerns promptly but also contributes to product and process improvements.

What is the difference between Remote Senior Customer Success vs Remote Customer Success Manager?

AspectRemote Senior Customer SuccessRemote Customer Success Manager
CredentialsExperience in customer success, industry-specific knowledge, possibly certificationsSimilar credentials, often entry to mid-level experience
Work EnvironmentRemote, collaborative teams, cross-functional communicationRemote, client-facing, team-based
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service providers
Search & Comparison IntentHigher-level responsibilities, strategic focusOperational, client management tasks

Remote Senior Customer Success roles typically involve strategic planning, leadership, and higher-level client engagement, while Remote Customer Success Managers focus on day-to-day client support and relationship management. Both roles require relevant experience and industry knowledge, but the senior position emphasizes leadership and strategy.

What are the most commonly searched types of Senior Customer Success jobs in Florida?

The most popular types of Senior Customer Success jobs in Florida are:

What are popular job titles related to Remote Senior Customer Success jobs in Florida?

For Remote Senior Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Senior Customer Success jobs in Florida look for?

The top searched job categories for Remote Senior Customer Success jobs in Florida are:

What cities in Florida are hiring for Remote Senior Customer Success jobs?

Cities in Florida with the most Remote Senior Customer Success job openings:

Remote Senior Customer Success jobs near you
Infographic showing various Remote Senior Customer Success job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Senior Customer Success Manager

ITRADE STEM

Tampa, FL • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

At ITRADE STEM, we help accelerate job creation and support the future of industries in space, technology, energy, and manufacturing. We achieve this by developing workforce programs that equip talent with skills for sustainable growth. Join us on our mission to redefine STEM!
JOB OVERVIEW:

We seek a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate will ensure customers achieve their desired outcomes while using bleeding-edge products. This position requires a blend of project management, customer support, and product management skills to effectively engage with customers post-sale and ensure our solutions' successful deployment and implementation.
Responsibilities: RESPONSIBILIITES:
  • Serve as the primary point of contact for customers after the sale, ensuring a smooth transition from sales to implementation.
  • Manage the customer onboarding process, ensuring customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them succeed.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
  • Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope.
  • Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services.
  • Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments.
REQUIREMENTS:
  • Bachelor’s degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to manage multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.