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Customer Success Program Manager Jobs in Columbus, OH

Wolters Kluwer

Customer Success Associate

Columbus, OH · On-site

$34K - $57K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34K - $57K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34K - $57K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Wolters Kluwer

Customer Success Associate

Columbus, OH

$34K - $57K/yr

CT Corporation is the global leader of legal entity management, corporate compliance and due ... Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs ...

Cribl

Customer Success Engineer, Ohio Valley

Columbus, OH · On-site +1

As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage ... For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In ...

Vertiv Co

Program Manager

Delaware, OH · Hybrid

Success criteria: Success in this role is defined by predictable program execution, transparent ... Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial ...

Vertiv Group Corp.

Program Manager

Delaware, OH · On-site

Success criteria: Success in this role is defined by predictable program execution, transparent ... Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial ...

Computech Corporation

Program Manager

Columbus, OH · On-site

Company Description Computech Corporation provides IT and consulting services to various customers ... The Program Manager's primary responsibility will be to lead the entire Financials implementation ...

Vertiv Co

Program Manager

Westerville, OH

Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic ...

Software People Inc.

Program Manager

Columbus, OH

Software People is in the business of helping its customers function more productively and ... manage programs and projects of large scope Working with change control process AGILE software ...

Vertiv Group Corp.

Program Manager

Westerville, OH · On-site

Vertiv is hiring a Program Manager in Westerville, OH to join our execution team, this role will provide value to our customers by overseeing strategic initiatives across one or more global strategic ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Columbus, OH

Customer Success Program Manager information

See Columbus, OH salary details

$31.4K

$80.2K

$135.2K

How much do customer success program manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success program manager in Columbus, OH is $80,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Columbus, OH? For Customer Success Program Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Columbus, OH look for? The top searched job categories for Customer Success Program Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Customer Success Program Manager jobs? Cities near Columbus, OH with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Columbus, OH as of June 2026, with employment types broken down into 83% Full Time, 13% Part Time, 2% Temporary, and 2% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $80,232 per year, or $38.6 per hour.
Customer Success Associate

Customer Success Associate

Wolters Kluwer

Columbus, OH • On-site

$34K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Wolters Kluwer rating

8.8

Company rating: 8.8 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

32nd of 188 rated software companies

Job description

We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities:

  • Proactively support the onboarding process for new customers.

  • Address and resolve a broader range of customer inquiries and issues.

  • Assist with customer renewals and upselling opportunities.

  • Monitor and analyze customer performance and engagement data.

  • Provide intermediate-level training and guidance to customers.

  • Ensure implementation schedules, targets, and budgets are met.

  • Collaborate with internal teams on customer feedback to improve products/services.

  • Document detailed customer interactions and updates in CRM.

  • Identify potential areas for service/product improvement based on customer feedback.

  • Maintain and enhance strong client relationships.


Skills:

  • Enhanced Communication: Improved verbal and written communication capabilities.

  • Intermediate Problem-Solving: Ability to tackle a wider range of issues.

  • Analytical Skills: Basic analytical skills to track and interpret customer data.

  • Technical-Technical Proficiency: Stronger understanding of products/services.

  • Advanced CRM: More proficient use of CRM tools for streamlined customer management.

  • Customer Focus: Deepened empathy and focus on customer needs.

  • Collaboration: Enhanced team collaboration and coordination.

  • Feedback Implementation: Ability to implement customer feedback effectively.

Qualifications:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience

  • Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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