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Customer Success Program Manager Jobs in Columbus, OH

AssetWatch, Inc.

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

The Customer Success Manager (CSM) is a key role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Diverse Lynx

Customer Success Manager

Columbus, OH · On-site

Role Overview The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer's Impact ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Wolters Kluwer

Customer Success Manager

Columbus, OH · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

Cleo

Customer Success Manager

Columbus, OH · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Employee Assistance Program * Paid Parental Leave * Representing a company with 4,000+ clients and ...

iCIMS

Senior Manager, Customer Success

Columbus, OH · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

Path Robotics

Customer Success Manager

Columbus, OH

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

Path Robotics

Customer Success Manager

Columbus, OH · On-site

We are looking for an experienced Customer Success Manager with experience supporting customers in the manufacturing industry to enable a seamless implementation of Path's products while laying the ...

EDB

Principal Customer Success Manager

Columbus, OH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Impact.com

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Ryder

Customer Success Manager I

Pataskala, OH

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Columbus, OH

Customer Success Program Manager information

See Columbus, OH salary details

$31.4K

$80.2K

$135.3K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in Columbus, OH is $80,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Columbus, OH?

For Customer Success Program Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Columbus, OH look for?

The top searched job categories for Customer Success Program Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Customer Success Program Manager jobs?

Cities near Columbus, OH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $80,247 per year, or $38.6 per hour.

Customer Success Manager

AssetWatch, Inc.

Columbus, OH • Remote

$77K - $112K/yr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

About the Role 

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions. 

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization. 

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth. 

What You Will Do 

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals. 

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter. 

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$77,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.