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Customer Success Program Manager Jobs in Columbus, OH

Ryder System, Inc.

Customer Success Manager I

Etna, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of ...

AssetWatch, Inc.

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

Team Management & Leadership * Supervise, coach, and develop a team of CSMs, focusing on best ... Monitor key customer success metrics (e.g., NPS, retention, and account health), identifying and ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

Excellent time management skills Nice to have: * Affiliate & Partnerships Industry Fundamentals ... Two different Employee Assistance Programs * Flexible Working: Our Responsible PTO policy means you ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Columbus, OH

Customer Success Program Manager information

See Columbus, OH salary details

$31.4K

$80.2K

$135.3K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in Columbus, OH is $80,247.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Columbus, OH?

For Customer Success Program Manager jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Columbus, OH look for?

The top searched job categories for Customer Success Program Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Customer Success Program Manager jobs?

Cities near Columbus, OH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $80,247 per year, or $38.6 per hour.

Customer Success Manager I

Ryder System, Inc.

Etna, OH • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 516 frontline employees who took The Breakroom Quiz

198th of 366 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description:
We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.
  • $75 - 90k yearly salary + benefits and PTO
  • Location: Etna, OH/Columbus
  • Experience building relationships with varying levels of management as well as regular customer engagement; Comfortable presenting and discussing business needs and expectations
  • Monday - Friday 9am - 5pm

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.
Here are a few of the many benefits when working with us:
  • Medical, Dental, Vision Benefits start at 30 Days
  • 401 (K) Savings Plan with a company match
  • Discounted employee stock purchase options
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
  • All major holidays paid and Paid time off within your first year
  • Up to 12 weeks paid maternity leave

If you would like to learn more about this role and similar positions check out the link below:
https://www.youtube.com/watch?v=SHhbvUUrZJs
Summary
The E-Commerce Customer Success Manager I works closely with their clients and Ryder E-Com operations. The CSM is responsible for the growth, development, and customer success of assigned Emerging or Enterprise e-commerce fulfillment accounts. This CSM will work with client brands to understand their needs and ensure the Whiplash application's end-to-end fulfillment solution is meeting and exceeding those needs. This role works closely with the key customer contacts, operations, information technology, the application development team, the parcel solutions team, and sales.
Essential Functions
  • End-to-end responsibility for customer success in the delivery of the Whiplash e-commerce application's fulfillment service offering for assigned accounts.
  • Key account liaison between the customer and the Ryder e-commerce operations team. Assist operations in understanding customer requirements and projections to ensure consistent execution and compliance with customer SLAs.
  • Ensure customers understand our capabilities and contractual operating responsibilities.
  • Prepare regular reporting for customers.
  • Monitor KPIs / SLAs and inform operators of any performance related issues or concerns.
  • Develop BI reporting based on data in the Whiplash and EVT platforms.
  • Consistently evaluate the capabilities of the Whiplash e-commerce fulfillment application and work directly with application development team to plan, develop, and deliver enhanced capabilities.
  • Actively track, manage, and resolve customer problems / issues; formalize the tracking and management process using CRM tools.
  • Oversee the testing and implementation of new customer functionality, working with the application development team, operators, and customers to ensure seamless deployment.
  • Arrange QBRs and prepare executive and operation teams for QBR meetings.

Additional Responsibilities
  • Performs other duties as assigned.

Skills and Abilities
  • Excellent customer interaction / customer service skills.
  • Strong analytical skills, in particular working with large data sets and BI tools.
  • Strong communication skills: ability to work with external clients and internal stakeholders at multiple organizational levels.
  • Up to 20% travel depending on growth, with an expectation that the selected candidate will regularly visit Ryder E-Commerce's other US fulfillment nodes.
  • Extremely strong organizational and planning skills.
  • Ability to work in a fast-paced and changing business development environment.
  • Ability to prioritize, multi-task and work under tight deadlines.
  • Effective written communication skills.
  • Proven customer interaction and problem-solving skills.

Qualifications
  • Bachelor's degree required or equivalent (8 or more years of work experience)
  • Three (3) years to Five (5) years or more in e-commerce experience (either in fulfillment or retail)

Travel
20-30%
DOT Regulated
No
#INDexempt #LI-MF #FB
Job Category
Customer Service
Our Culture & Commitment:
At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
75000
Maximum Pay Range:
90000
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.

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