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Customer Success Program Manager Jobs in Amelia, OH

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

The Opportunity As a Customer Success Manager at enosix, you will own a portfolio of enterprise accounts and serve as their primary strategic partner from go-live through renewal and beyond. You will ...

Narratize Inc.

Customer Success Manager

Cincinnati, OH · On-site

$75 - $90/hr

Background in enterprise change management or customer training program development What success looks like First 30 days: Build a strong understanding of our product, our customers, and our current ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Support customer awareness and engagement around company programs, offers, and resources * Partner ...

Everseen

Customer Success Analyst

Cincinnati, OH · On-site

Partner with client-side champions to establish internal peer-enablement programs. CSM Collaboration & QBRs * Co-present adoption insights and usage trendsalongside Customer Success Managers during ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Amelia, OH

Customer Success Program Manager information

See Amelia, OH salary details

$27.9K

$71.4K

$120.3K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in Amelia, OH is $71,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Amelia, OH look for?

The top searched job categories for Customer Success Program Manager jobs in Amelia, OH are:

What cities near Amelia, OH are hiring for Customer Success Program Manager jobs?

Cities near Amelia, OH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager

Organized Living Inc

Cincinnati, OH • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Details

Job Location: Cincinnati, OH 45241

About Organized Living

Join the legacy of Organized Living, an innovator in home organization for over 100 years. Trusted by industry professionals, we manufacture exceptional products, cutting-edge workflow automation software, and unparalleled support to our network of customers nationwide. As a privately held company, our commitment to excellence is driven by our dedicated team as we continue to evolve and adapt to meet the needs of modern life. At Organized Living, we’re not just selling storage solutions—we’re helping shape how people live and work in their spaces.

If you are looking to join a company with a strong strategic advantage that is disrupting an industry where commoditization has become the norm, this is your opportunity to make your mark. Our passion for innovation, technology, quality, and customer experience has led to the development of industry-leading products, programs, and software solutions that continue to drive market growth.

Due to our continued growth, we are seeking a motivated and results-driven Customer Success Manager to join our Sales team. This role is responsible for growing an assigned portfolio of dealer accounts by increasing sales, driving Bid360 adoption, and strengthening customer relationships. The ideal candidate is a proactive sales professional who thrives on building partnerships, uncovering new opportunities, and achieving measurable growth.

Job Summary

The Customer Success Manager serves as the primary business partner for an assigned portfolio of dealer accounts, driving revenue growth, customer retention, product and software adoption. Working closely with the outside sales team, this role actively pursues new sales opportunities, follows up on company-generated leads, expands existing business through cross-selling and upselling, and ensures customers maximize the value of Organized Living's products, programs, and software platform.

Key Responsibilities
  • Manage and grow an assigned portfolio of dealer accounts, achieving sales, retention, and growth objectives.
  • Proactively generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.
  • Qualify, distribute, and aggressively follow up on company-generated leads and project opportunities, partnering with dealers to maximize engagement and convert opportunities into closed business.
  • Build and strengthen relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth, product specifications, and Organized Living sales.
  • Develop MultiFamily business opportunities by identifying projects, cultivating relationships with general contractors, and securing placement on invitation-to-bid (ITB) lists.
  • Identify opportunities to upsell, cross-sell, and expand customer participation across Organized Living's product lines, programs, and software platform.
  • Partner with Territory Managers, Agency Representatives, Sales Leadership, Marketing, and Operations to execute growth strategies, support major opportunities, and expand market share.
  • Conduct product demonstrations, virtual sales presentations, customer training, and business reviews to drive product awareness, engagement, and adoption.
  • Coordinate customer onboarding and ongoing education to maximize long-term customer success and software utilization.
  • Monitor dealer lead performance, provide coaching, and ensure compliance with Organized Living's expectations for continued lead eligibility.
  • Manage lead activity, sales pipelines, forecasts, project status, and customer communications within CRM and software platform, ensuring accurate reporting and timely follow-up.
  • Gather customer feedback, market intelligence, and competitive insights to support business planning, product development, and continuous improvement.
  • Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction, dealer performance, and revenue growth.
Qualifications
  • Bachelor's degree in Business, Marketing, or a related field preferred.
  • Five or more years of successful experience in Account Management, Inside Sales, Customer Success, or Business-to-Business sales.
  • Demonstrated success growing existing accounts through relationship management, upselling, and cross-selling.
  • Proven ability to prospect, manage sales opportunities, and consistently meet or exceed sales goals.
  • Strong communication, presentation, negotiation, and relationship-building skills.
  • Experience working with CRM systems and Microsoft Office.
  • Highly organized with excellent time management and follow-up skills.
  • Self-motivated with a competitive, results-oriented mindset and the ability to work independently.
  • Experience supporting builders, dealers, residential construction, building products, or home improvement industries is a plus.
Why Join Organized Living?
  • Competitive salary
  • Profit-sharing program
  • Medical, dental, and vision insurance
  • Short-term disability coverage
  • 401(k) with company match
  • Paid time off and company holidays
  • Hybrid work schedule

Career growth opportunities within a growing and profitable organization

Equal Opportunity Employer – Minorities/Females/Veterans/Individuals with Disabilities. Drug-Free Workplace.

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