What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
What You'll Do Collaborate directly with founders to build out our customer success program: * Lead onboarding sessions for new accounts (sales managers, reps, admins) * Build playbooks, short videos ...
Majors Customer Success Manager
Chicago, IL · On-site
$180K - $210K/yr
Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...
Majors Customer Success Manager
Chicago, IL · On-site
$180K - $210K/yr
Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
Majors Customer Success Manager
Chicago, IL · On-site
$180K - $210K/yr
Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...
Majors Customer Success Manager
Chicago, IL · On-site
$180K - $210K/yr
Role Overview As a Majors Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
We expect our next Director, Customer Success Manager to exhibit each of these characteristics ... Experience leading high-priority customer initiatives or programs with executive visibility and ...
Customer Success Manager
Lisle, IL · On-site
$120K - $150K/yr
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...
Customer Success Manager
Lisle, IL · On-site
$120K - $150K/yr
The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...
Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review ...
Customer Success Leadership - Delivery and Program Management - You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review ...
Customer Success Manager
Chicago, IL · Hybrid
$75K - $80K/yr
Customer Success Manager Access One is a business technology services and telecommunications ... Consistent demonstration of strong organizational, project/program management, change management ...
Customer Success Manager
Chicago, IL · Hybrid
$75K - $80K/yr
Customer Success Manager Access One is a business technology services and telecommunications ... Consistent demonstration of strong organizational, project/program management, change management ...
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program ...
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program ...
Customer Success Manager
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
Customer Success Manager
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
Customer Success Manager
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
Customer Success Manager
Calumet City, IL · On-site
$50K/yr
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... CS program. What you'll bring to the role * 8+ years of relevant experience with a Bachelor ...
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... CS program. What you'll bring to the role * 8+ years of relevant experience with a Bachelor ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Chicago, IL · On-site
Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery ... Simplify your commute with our Transit Benefits Program, which provides subsidies for public ...
Customer Success Manager
Chicago, IL · On-site
Customer Success Manager MARKT-PILOT is a high-growth SaaS company helping industrial machinery ... Simplify your commute with our Transit Benefits Program, which provides subsidies for public ...
Manager, Customer Success
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...
Manager, Customer Success
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...
Manager, Customer Success
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...
Manager, Customer Success
Chicago, IL · On-site
About this role As Manager, Customer Success for Okta's Scale CS Team, you will lead a team earlier ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...
Customer Success Manager
Chicago, IL · On-site
Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...
Customer Success Manager
Chicago, IL · On-site
Customer Success Manager Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and ...
Customer Success Program Manager information
See Illinois salary details
$31.5K - $41K
4% of jobs
$41K - $50.4K
10% of jobs
$57.1K is the 25th percentile. Wages below this are outliers.
$50.4K - $59.9K
16% of jobs
$59.9K - $69.4K
15% of jobs
The median wage is $73K / yr.
$69.4K - $78.8K
14% of jobs
$78.8K - $88.3K
14% of jobs
$90.9K is the 75th percentile. Wages above this are outliers.
$88.3K - $97.8K
10% of jobs
$97.8K - $107.3K
10% of jobs
$107.3K - $116.7K
4% of jobs
$116.7K - $126.2K
2% of jobs
$126.2K - $135.7K
2% of jobs
$31.5K
$80.5K
$135.7K
How much do customer success program manager jobs pay per year?
As of Sep 1, 2026, the average yearly pay for customer success program manager in Illinois is $80,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $95,900.00 per year, depending on experience, location, and employer.
What is a customer success program manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What are the key skills and qualifications needed to thrive as a customer success program manager?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What does a customer success program manager do?
A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.
What are popular job titles related to Customer Success Program Manager jobs in Illinois?
For Customer Success Program Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Illinois look for?
The top searched job categories for Customer Success Program Manager jobs in Illinois are:
What cities in Illinois are hiring for Customer Success Program Manager jobs?
Cities in Illinois with the most Customer Success Program Manager job openings:
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Job description
SalesJack Customer Success Role
SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.
Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.
We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
What You'll DoCollaborate directly with founders to build out our customer success program:
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources.
- Track product usage data, proactively engage accounts that are under-utilizing.
- Hold regular check-ins (monthly/quarterly business reviews).
- Surface success stories
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings.
- Proven ability to drive retention, adoption, and long-term customer success.
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
- Experience or interest in the construction industry.
- Experience using and/or implementing CRMs
- Significant Equity & Leadership Role: Meaningful early-stage equity and a clear path to leadership as we scale.
- Immediate Impact: Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
- Sustainable Growth: Join an experienced team focused on building a company with strong fundamentals and enduring value.