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Customer Success Program Manager Jobs in Aberdeen, MD

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Manage customer relationships at multiple levels, including executive sponsors, program sponsors ...

New

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time ... Manage customer relationships at multiple levels, including executive sponsors, program sponsors ...

New

Okta, Inc.

Sr. Customer Success Manager

Baltimore, MD · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and ... To learn more about our Total Rewards program please visit: The annual OTE range for this position ...

New

REXEL

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

Please note that management retains the right to assign or reassign duties and responsibilities to ... Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits

CPower Energy

Customer Success Lead

Baltimore, MD · On-site

Customer Success Lead CPower is a leading Virtual Power Plant platform, monetizing the value of ... programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we're ...

New

Rexel

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

Please note that management retains the right to assign or reassign duties and responsibilities to ... Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Aberdeen, MD

Customer Success Program Manager information

See Aberdeen, MD salary details

$34.9K

$89.3K

$150.5K

How much do customer success program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success program manager in Aberdeen, MD is $89,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $106,500.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Aberdeen, MD look for? The top searched job categories for Customer Success Program Manager jobs in Aberdeen, MD are:
What cities near Aberdeen, MD are hiring for Customer Success Program Manager jobs? Cities near Aberdeen, MD with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Aberdeen, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $89,323 per year, or $42.9 per hour.

Customer Success Manager - Missouri

Impruvon

Baltimore, MD • On-site

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Customer Success Manager - Missouri
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Enterprise Customer Success Manager
Compensation: $90,000 - $100,000 / year
Description
Location: Missouri (must reside in-state) | Hybrid, remote with regular on-site travel
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people's lives.
About the Role
The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role delivers hands-on support to drive product adoption, user satisfaction, and successful outcomes across all sites within enterprise accounts.
The CSM provides full-stack support in close geographic proximity to the assigned enterprise account and partners closely with the Enterprise CSM to ensure alignment with enterprise-wide goals and success metrics.
Key Responsibilities
Customer Implementation, Support, & Training
  • Serve as the primary point of contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team.
  • Manage customer relationships at multiple levels, including executive sponsors, program sponsors, department leads, and end user staff.
  • Lead and manage implementations, including:
    • Project management, cross-functional coordination, and communication
    • Platform configuration
    • Quality assurance (QA)
    • Go-live achievement
  • Deliver end-user training, both virtual and in-person, to drive adoption and effective use of products.
  • Provide end-user technical support, ensuring timely resolution of issues.
  • Conduct end-user office hours (on-site and/or virtual) to address questions, provide best practices, and improve the customer experience.
  • Provide basic on-site hardware troubleshooting as needed, escalating unresolved issues to Tech Support.
  • Ensure customer success outcomes including adoption, health, satisfaction, and measurable ROI.
  • Travel within Missouri, up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month).
Relationship Management
  • Build trusted relationships with provider and site-level stakeholders within assigned enterprise accounts.
  • Support provider and site-level communications in close coordination with the Enterprise CSM.
  • Participate in QBRs as needed for significant providers within enterprise accounts.
  • Collaborate with the Enterprise CSM to escalate issues, align on goals, and ensure consistent execution of enterprise-level initiatives.
Product & Program Support
  • Gather and document product feedback and development needs from providers and end users.
  • Partner with the product team and Enterprise CSM to represent provider-level needs in product development discussions.
  • Support the achievement of site-level go-live milestones and adoption targets.
Key Performance Indicators (KPIs)
  • Product adoption and usage at provider and site level
  • Net Promoter Score (NPS)
  • Go-live date achievement for assigned sites
  • Customer Health Score
  • Customer Satisfaction (CSAT)
Skills, Knowledge and Experience
  • 3-5 years of experience in customer success, account management, training, implementation, or related customer-facing role.
  • Strong communication skills with the ability to engage confidently with key stakeholders and end users.
  • Experience delivering end-user training (virtual and/or in-person) and creating training resources.
  • Technical aptitude, with the ability to troubleshoot issues and collaborate effectively with technical teams.
  • Project management skills with the ability to support multiple site-level initiatives concurrently.
  • Ability to travel within geographic proximity to Missouri enterprise accounts as needed. Up to 50% of the time depending on active go-lives and onboarding cycles (typically around twice per month), is required for this role.
  • Healthcare industry experience preferred, particularly working with providers or healthcare technology solutions.
Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations
  • Opportunity to own and grow a critical function within the company

Why Join Us
Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.

Apply