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Customer Success Program Manager Jobs in Westminster, MD

REXEL

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

Please note that management retains the right to assign or reassign duties and responsibilities to ... Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits

Rexel

Customer Success Specialist

Sparks Glencoe, MD · On-site

$70K - $85K/yr

Please note that management retains the right to assign or reassign duties and responsibilities to ... Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits

Anchor Home, Inc.

Program Manager

Timonium, MD · On-site

Reporting to the Program Director, the Program Manager plays a key role in strengthening program consistency, improving operational efficiency, and supporting the overall success of Anchor Home ...

T Rowe Price

Client Success Manager

Owings Mills, MD · Hybrid

Role Summary The Client Success Manager plays a pivotal role in supporting the development and ... The role also contributes to program enhancements by maintaining current knowledge of new ...

Anchor Home, Inc.

DDA Program Manager

Timonium, MD · On-site

$60K - $66K/yr

Reporting to the Program Director, the Program Manager plays a key role in strengthening program consistency, improving operational efficiency, and supporting the overall success of Anchor Home ...

Textron

Sr Program Manager

Hunt Valley, MD

$110K - $110K/yr

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... We are seeking a highly skilled and motivated Sr. Program Manager to join our team in supporting ...

Textron

Sr Program Manager

Hunt Valley, MD · On-site

$110K - $110K/yr

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... We are seeking a highly skilled and motivated Sr. Program Manager to join our team in supporting ...

richcroft

PROGRAM MANAGER- Baltimore County

MD · On-site

$65K/yr

Residential Program Manager Rate of Pay $65,000/Annually FLSA Status: Exempt Residential Program ... Evaluate the success of an individuals Individual Plan based on an agreed upon schedule. · ...

Peraton

Deputy Program Director

Windsor Mill, MD · On-site

$135K - $216K/yr

This role ensures delivery excellence alignment to customer mission needs, and effective management ... Demonstrated success developing and executing integrated strategies to drive business growth

Peraton

Deputy Program Director

Windsor Mill, MD

$135K - $216K/yr

This role ensures delivery excellence alignment to customer mission needs, and effective management ... Demonstrated success developing and executing integrated strategies to drive business growth

Peraton

Deputy Program Director

Windsor Mill, MD

$135K - $216K/yr

This role ensures delivery excellence alignment to customer mission needs, and effective management ... Demonstrated success developing and executing integrated strategies to drive business growth

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Westminster, MD

Customer Success Program Manager information

See Westminster, MD salary details

$31.2K

$79.8K

$134.5K

How much do customer success program manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success program manager in Westminster, MD is $79,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Westminster, MD look for? The top searched job categories for Customer Success Program Manager jobs in Westminster, MD are:
What cities near Westminster, MD are hiring for Customer Success Program Manager jobs? Cities near Westminster, MD with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Westminster, MD as of August 2026, with employment types broken down into 2% Internship, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution, with an average salary of $79,822 per year, or $38.4 per hour.

Customer Success Manager - Maryland

Nayax

Cockeysville, MD • On-site

Other

Re-posted 3 days ago

Job description

Customer Success Manager

Join us at Nayax, a global fintech leader revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worldwide. At Nayax, you'll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments. In Oceania, Nayax Energy is our dedicated Electric Vehicle (EV) division, delivering end-to-end cashless payment and management solutions to the fast-growing EV charging market.

Nayax is looking for a Customer Success Manager to be based in Hunt Valley, Maryland. As a Customer Success Manager (CSM), you will be the trusted advisor for Nayax's most valuable customers and distributors. Your mission is to drive retention, growth, and customer satisfaction by understanding business needs, delivering tailored solutions, and ensuring long-term success.

This role blends relationship management, technical guidance, and strategic consulting—perfect for someone who thrives at the intersection of customer advocacy and business impact.

Your Key Responsibilities Will Include:

  • Build strong, genuine relationships with customers and distributors, acting as their primary point of contact.
  • Ensure customers maximize value from Nayax products and services, driving increased adoption and sales volume.
  • Partner with customers to map goals, requirements, and strategies that align with their business objectives.
  • Lead proactive interactions, providing suitable technological solutions and managing contract renewals.
  • Keep customers informed about Nayax's future products, services, and innovations.
  • Collaborate cross-functionally with Sales, R&D, Product, Operations, and Technical Support to resolve requests and deliver success.
  • Represent Nayax at customer events, training sessions, and industry meetings (occasional travel required).

What Makes You a Great Fit:

  • 3+ years of experience in customer-facing or project management roles.
  • Business background in sales, account management, or customer success.
  • Strong technical aptitude with the ability to guide customers through technical processes.
  • Proven track record of delivering customer-focused solutions.
  • Excellent communication and presentation skills.
  • Driven, self-motivated, and enthusiastic, with a bias for action.

Preferred Skills & Advantages:

  • Knowledge of networking protocols (TCP/IP, HTTP, DNS, SSL)
  • Familiarity with CRM platforms (Salesforce), BI tools, or Jira
  • Experience in payments, SaaS, or fintech environments is a plus

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.

Apply