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Customer Success Program Manager Jobs in Westminster, MD

Enhanced Computing Solutions

Client Account Manager

MD · On-site

They manage client accounts to assist with onboarding, customer success, and upselling. When help is needed the Service Delivery Manager can assist with service related issues to ensure customer ...

Saft America, Inc.

Program Engineer

Cockeysville, MD · On-site

$78K - $85K/yr

This can be done by employing change management skills to identify scope creep, and by working ... Interface with customers on technical topics. * Assist engineering with troubleshooting batteries ...

Saft America, Inc.

Program Engineer

Cockeysville, MD · On-site

$78K - $85K/yr

This can be done by employing change management skills to identify scope creep, and by working ... Interface with customers on technical topics. * Assist engineering with troubleshooting batteries ...

Saft America, Inc.

Program Engineer

Cockeysville, MD · On-site

$78K - $85K/yr

This can be done by employing change management skills to identify scope creep, and by working ... Interface with customers on technical topics. * Assist engineering with troubleshooting batteries ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Cooper Motors Lincoln

Service Manager

Hanover, PA

Maintain Customer Success Index at or above company standards. * Assist in diagnosing vehicle ... Time management skills * Fantastic communication skills with your customers * Professional, well ...

Textron

Program Master Scheduler

Hunt Valley, MD

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... As a Program Master Scheduler, you will work cross-functionally with Program Management ...

Textron

Program Master Scheduler

Hunt Valley, MD

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... As a Program Master Scheduler, you will work cross-functionally with Program Management ...

Textron

Program Master Scheduler

Hunt Valley, MD · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... As a Principal Program Master Scheduler, you will work cross-functionally with Program Management ...

Textron

Program Master Scheduler

Hunt Valley, MD · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... As a Principal Program Master Scheduler, you will work cross-functionally with Program Management ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Westminster, MD

Customer Success Program Manager information

See Westminster, MD salary details

$31.2K

$79.8K

$134.5K

How much do customer success program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success program manager in Westminster, MD is $79,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Westminster, MD look for? The top searched job categories for Customer Success Program Manager jobs in Westminster, MD are:
What cities near Westminster, MD are hiring for Customer Success Program Manager jobs? Cities near Westminster, MD with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Westminster, MD as of August 2026, with employment types broken down into 2% Internship, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 95% In-person, 2% Hybrid, and 3% Remote job distribution, with an average salary of $79,822 per year, or $38.4 per hour.

Client Account Manager

Enhanced Computing Solutions

Sparks, MD • On-site

$65/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Job description

overview
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Account Manager plays an important role in making sure that happens.
The Account Manager is responsible for the frontend of client communications. They manage client accounts to assist with onboarding, customer success, and upselling.
When help is needed the Service Delivery Manager can assist with service related issues to ensure customer retention.
RESPONSIBILITIES & TASKS
Customer service
  • Initiate contact to introduce yourself as their main POC
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Advocate for clients to ensure they are getting what they need
  • Introduce new services and upgrades to clients
  • Track upselling opportunities in our software
  • Track customer feedback scores
team work
  • Follow the communication cadence developed for consistency
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the Executive Team
skills and attributes
desired
  • Ability to be reassuring and see issues through to resolution
  • Great Communications skills, founded in being a good listener
  • Detail oriented
  • A deep desire to deliver an amazing Client Experience
  • The ability to keep up with & adapt to the fast-paced IT world
  • Tech-"Savy"
Perks
  • We offer Health / Dental and Vision coverage
  • An easy-going environment and culture (we all enjoy what we do)
  • Private Office
  • A Company Laptop
  • A Proactive Approach to Ongoing Training to help you develop life-long skills
  • 401K

Salary: $65-70k

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