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Customer Success Program Manager Jobs in Arizona

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program * 20 ...

Sendoso

Customer Success Manager

Phoenix, AZ · On-site +1

We are seeking an experienced and results-oriented Customer Success Manager (CSM) to own, manage ... Access to Employee Assistance Programs (EAPs) * Financial wellness benefits through Morgan Stanley

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Hybrid

$65K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week ... Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program * 20 ...

LOFTY INC.

Customer Success Manager

Phoenix, AZ

$60K/yr

Description We are on the lookout for a Customer Success Manager to join our growing team! Who are ... Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform ...

Renren

Customer Success Manager

Phoenix, AZ · On-site

$60K/yr

The Mid-Market Customer Success Manager serves as the primary point of contact for a portfolio of ... Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform ...

Clayton Homes

Customer Success Manager

Buckeye, AZ

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Clayton provides competitive 401K programs, including investment options and company matching for ...

Bristlecone Companies

Customer Success Manager

Tempe, AZ · On-site

The Opportunity Systrends is hiring a Customer Success Manager with deep FERC regulatory expertise to own customer relationships across our eTariff, EQR, and MBR applications while playing a critical ...

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

Trapp Technology

Customer Success Manager

Phoenix, AZ · On-site

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

Clayton Homes

Customer Success Manager

Buckeye, AZ · On-site

Customer Success Managers (CSM) are the frontline for all Clayton Home Building Group, building ... Clayton provides competitive 401K programs, including investment options and company matching for ...

PayPal

Customer Success Manager

Scottsdale, AZ

Minimum 7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success ... That's why we offer comprehensive, choice-based programs, to support all aspects of personal ...

Versaterm

Director, Customer Success

Mesa, AZ

... programs, and renewal readiness. * Ensure a proactive, outcome-driven approach to customer ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands

AGAVEZOE LLC

Customer Success Manager

Scottsdale, AZ · On-site

$20 - $25/hr

Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk ... Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands

Versaterm

Director, Customer Success

Mesa, AZ · On-site

... programs, and renewal readiness. * Ensure a proactive, outcome-driven approach to customer ... Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Arizona

Customer Success Program Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Arizona? For Customer Success Program Manager jobs in Arizona, the most frequently searched job titles are:
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Customer Success Program Manager jobs near you

Customer Success Manager

Lead Forensics

Scottsdale, AZ • Hybrid

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Success Manager
Base salary up to $65,000, plus commission
(Hybrid working - 3 days a week required in the Scottsdale Office)

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.

We can offer you structured career progression with the opportunity to promote every 6 months, with a $5,000 salary increase at each stage, based on performance.

Typical earnings (including base and commission) for CSMs can exceed:

  • First year: $80,000–$85,000

  • Second year: $90,000–$95,000

  • Third year and beyond: $100,000+

A little about the role, you will be;

  • Building and maintaining client relationships

  • Providing support and assistance throughout the contract lifetime

  • Identifying further use cases to increase value and liaise regularly to develop strategies

  • Contributing to revenue growth by upselling/uplifting client contracts

  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes

  • Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required

  • Negotiating contract renewals and expansion proposals

  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Sales/Account Management or Customer Success background

  • Experience in using CRM systems

  • Previous experience with interacting with Director Level individuals

  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)

  • Great Communications skills

  • Strategic thinker with problems solving skills

  • Strong negotiating skills

  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program

  • 20 PTO days, 9 public holidays and your birthday off as standard!

  • Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)

  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events

  • Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

#accountmanagement #saas #customersuccess #clientsuccess #salesengineer

CSMSCO25 #ZR