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Customer Success Program Manager Jobs in Arizona

Fictiv

Strategic Program Manager

Phoenix, AZ

Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success. * Strong program management, risk management, and time ...

WillScot

Customer Success Specialist II

Scottsdale, AZ · On-site

$16.50 - $21.75/hr

The CSS will also manage customer service requests, complete invoice reviews, enter off-rent ... Collecting accurate insurance certificate or ensure customers are enrolled in WS program prior to ...

NewReach Education

Customer Success Advisor

Tempe, AZ · On-site

Background & Experience: * 1+ years of experience in customer success, coaching, or a people ... Solid time management and multitasking abilities - you thrive in a fast-paced, high-energy ...

4 Over llc

Customer Success Rep I - AZ Hybrid

Phoenix, AZ · On-site

$18 - $19/hr

Then you might be the next superstar on our Customer Success team! We're looking for a Customer ... Holding oneself accountable for managing workloads, handling responsibilities, and maintaining ...

Redirect Health

Manager of Member Success

Phoenix, AZ · On-site

$80K - $85K/yr

Working with Customer Success Advocates, New Client Onboarding and Customer Success Operations, the ... Manage: the team via monitoring of performance and providing status updates to management A strong ...

Spirit Electronics

Program Manager

Phoenix, AZ · On-site

Demonstrated expertise in program management techniques to achieve optimal program success, of the company and for the customer, as measured by cost, schedule and performance metrics * Ability to ...

New

Spirit Electronics

Program Manager

Phoenix, AZ · On-site

Demonstrated expertise in program management techniques to achieve optimal program success, of the company and for the customer, as measured by cost, schedule and performance metrics * Ability to ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Arizona

Customer Success Program Manager information

See Arizona salary details

$30.3K

$77.4K

$130.5K

How much do customer success program manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer success program manager in Arizona is $77,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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Customer Success Program Manager jobs near you
Strategic Program Manager

Strategic Program Manager

Fictiv

Phoenix, AZ

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Strategic Program Manager (SPM) – Join Our World-Class Team at MISUMI Americas!

As a Strategic Program Manager (SPM) at MISUMI Americas, you'll partner with leading enterprises and innovative startups to accelerate product launches without sacrificing quality. Acting as a trusted advisor, you'll bring deep expertise in engineering, operations, quality, and logistics to guide customers through every stage — from New Product Development (NPD) and New Product Introduction (NPI) through mass production.

You'll work cross-functionally with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute complex programs, ensuring products launch on time, within budget, and at the highest quality standards. Your ability to align internal teams with customer goals will be central to delivering consistent, measurable value across the full product lifecycle.

Beyond program execution, you'll play an active role in continuous improvement — identifying opportunities to refine internal processes and drive operational enhancements that make MISUMI Americas an even stronger partner for its customers.

What You'll Be Doing:

  • Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty.
  • Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle.
  • Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track.
  • Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity.
  • Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards.
  • Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction.
  • Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers.
  • All employees are expected to maintain and contribute to the QMS.

Desired Traits:

  • Bachelor's degree in Mechanical, Manufacturing, or Industrial Engineering.
  • 5+ years of experience managing projects/ programs in fast-paced engineering or manufacturing environments.
  • Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities.
  • Expertise in one or more manufacturing processes, such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly.
  • Customer-Facing Experience to lead complex, consultative technical sales engagements, leveraging operational expertise to drive success.
  • Strong program management, risk management, and time management skills, with the ability to prioritize and meet deadlines within a structured framework.
  • Proficiency in standard program management tools and software used for tracking, communication, and reporting across distributed teams.
  • Self-starter, with strong business acumen and a customer-first mindset, capable of solving problems and building deep, meaningful relationships with customers and internal stakeholders.
  • Demonstrates a focus on process optimization, service enhancement, and driving customer success.
  • Passionate about learning, building solutions, and tackling challenges.
  • Outstanding verbal and written communication skills, with experience working across multi-cultural, cross-functional teams.

At MISUMI Americas you will be part of an innovative team that is redefining the future of manufacturing. If you're excited by challenges, passionate about delivering customer success, and eager to continuously learn and grow, we want to hear from you!

Perks and Benefits
  • Competitive medical, dental, and vision insurance
  • 401K plan
  • Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
  • Annual Education stipend
  • Parental leave programs
  • Paid volunteer days
  • Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
  • And much, much more!

MISUMI Americas is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), Colorado (CO), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $105,000 to $150,000 per year, depending upon experience

Interested in learning more? We look forward to hearing from you soon.

We're actively seeking teammates who:

  • Bring diverse perspectives and experience to our culture and company.
  • Excel at being part of a strong, empathetic team.
  • Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
  • Have an 'always learning' mindset that celebrates learning, not just wins.
  • Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.