About the Role We're looking for a Digital Customer Success Program Manager to build and scale our digital customer experience. Your mission is simple: help thousands of customers become successful ...
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About the Role We're looking for a Digital Customer Success Program Manager to build and scale our digital customer experience. Your mission is simple: help thousands of customers become successful ...
Program Manager, Digital Customer Success
Vancouver, BC · Hybrid
CA$80K - CA$108K/yr
We are seeking a Program Manager, Digital Customer Success to own the execution and evolution of Clio's digital customer success strategy. Working closely with customer success leadership, operations ...
Program Manager, Digital Customer Success
Vancouver, BC · Hybrid
CA$80K - CA$108K/yr
We are seeking a Program Manager, Digital Customer Success to own the execution and evolution of Clio's digital customer success strategy. Working closely with customer success leadership, operations ...
Customer Success Manager
Vancouver, BC · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...
Customer Success Manager
Vancouver, BC · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
New
Quick apply
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
New
Customer Success Manager
Vancouver, BC · On-site
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
New
Customer Success Manager
Vancouver, BC · On-site
As our next Customer Success Manager, you'll build trusted partnerships with admissions leaders, educators, and program teams, helping them realize the full value of our products while uncovering new ...
New
Customer Success Manager
Vancouver, BC · On-site
CA$70K - CA$100K/yr
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making ...
Customer Success Manager
Vancouver, BC · On-site
CA$70K - CA$100K/yr
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making ...
Customer Success Manager
Vancouver, BC · On-site
This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging ...
Customer Success Manager
Vancouver, BC · On-site
This Customer Success role manages day-to-day relationships with Exiger customers who are focused on building a robust and efficient third party and supply chain risk management program leveraging ...
Customer Success Manager
Vancouver, BC · On-site
$100K - $120K/yr
Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established ...
Customer Success Manager
Vancouver, BC · On-site
$100K - $120K/yr
Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established ...
Customer Success Manager
Vancouver, BC · On-site
About the role As a Customer Success Manager , you'll start by owning the complete client journey ... Excellent health and dental coverage program provided by Sunlife * Mission-driven workplace ...
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Customer Success Manager
Vancouver, BC · On-site
About the role As a Customer Success Manager , you'll start by owning the complete client journey ... Excellent health and dental coverage program provided by Sunlife * Mission-driven workplace ...
Customer Success Manager
Vancouver, BC · On-site +1
About the role As a Customer Success Manager , you'll start by owning the complete client journey ... Excellent health and dental coverage program provided by Sunlife * Mission-driven workplace ...
Customer Success Manager
Vancouver, BC · On-site +1
About the role As a Customer Success Manager , you'll start by owning the complete client journey ... Excellent health and dental coverage program provided by Sunlife * Mission-driven workplace ...
Customer Success Manager
Vancouver, BC · On-site
We are looking for a Customer Success Manager to work with our loyal customers. One of the ... Access our complimentary employee assistance program for mental health support. Smart Work at ...
Quick apply
Customer Success Manager
Vancouver, BC · On-site
We are looking for a Customer Success Manager to work with our loyal customers. One of the ... Access our complimentary employee assistance program for mental health support. Smart Work at ...
Customer Success Manager
Vancouver, BC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
Customer Success Manager
Vancouver, BC · On-site
As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... Collaborate on building training programs, including self-serve onboarding and education to reduce ...
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Quick apply
The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...
Customer Success Manager
Vancouver, BC · On-site
... to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer ...
Customer Success Manager
Vancouver, BC · On-site
... to manage and grow our relationships with a variety of customers. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer ...
Customer Success Manager
Langley, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Customer Success Manager
Langley, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Customer Success Manager
Richmond, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Customer Success Manager
Richmond, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Customer Success Manager
Burnaby, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Customer Success Manager
Burnaby, BC · Remote
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Quick apply
Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...
Customer Success Program Manager information
What is a customer success program manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What are the key skills and qualifications needed to thrive as a customer success program manager?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Vancouver, BC look for? The top searched job categories for Customer Success Program Manager jobs in Vancouver, BC are:
Full-time
Medical, Dental
Posted 27 days ago
Job description
Digital Customer Success Program ManagerAbout Event TempleWhy Join Us?
Event Temple is a high-growth technology company headquartered in Vancouver, BC. We’re the world’s leading Hotel Sales & Catering software and have been ranked #1 in the Hotel Tech Awards for six consecutive years. Our mission is to become the world’s largest and most respected sales and catering software for hotels while creating success, happiness and growth for our customers, team and communities.
About the RoleWe’re looking for a Digital Customer Success Program Manager to build and scale our digital customer experience.
Your mission is simple: help thousands of customers become successful with Event Temple without requiring one-to-one interactions.
You’ll own the programs, education, automation and customer journeys that help customers get value faster, adopt more of our product, and stay customers longer. You’ll partner closely with Customer Success, Product, Engineering, Sales and Marketing to continuously improve the customer experience using digital experiences, automation and AI.
This is a builder role. We’re looking for someone who has done this before and wants to create a best-in-class digital customer success program.
Your Day-to-Day- Own the customer journey from closed-won through onboarding, activation and adoption.
- Build and continuously improve our digital customer success strategy.
- Create and scale customer education, including video training, knowledge base content, product guides and self-service learning.
- Own our in-app guidance and product education using tools such as Pendo, Appcues or similar platforms.
- Plan and execute customer communications for product launches, beta programs and new feature adoption.
- Measure and improve customer activation, product adoption, NPS and customer segmentation.
- Identify opportunities to automate customer journeys so more work is completed without human intervention.
- Leverage AI to improve the customer experience and increase team efficiency.
- Work cross-functionally with Customer Success, Product, Engineering, Sales and Marketing to continuously improve the customer lifecycle.
- Experience building and scaling digital customer success programs for thousands of SMB SaaS customers.
- Experience with digital onboarding, customer education, product adoption and one-to-many customer success.
- Experience with customer education platforms, in-app guidance and lifecycle automation.
- Experience with tools such as Pendo, Appcues or similar platforms.
- Strong analytical, project management and execution skills.
- Demonstrated interest in AI and applying it to improve customer outcomes.
- Based in Vancouver, BC.
- You take ownership and are highly accountable.
- You move quickly and proactively.
- You enjoy building systems that scale.
- You solve problems with automation before adding people.
- You have a track record of turning ideas into measurable business results.
Benefits:
- Friendly co-workers
- Work From Home/Remote
- Health and dental benefits
- Casual dress code
- Competitive compensation
- Building a company and being a part of a success story
This is an opportunity to build a new function at one of the fastest-growing hotel technology companies in the world. You’ll have the autonomy to create the digital customer experience from the ground up and directly influence customer activation, product adoption, retention and the future of AI at Event Temple.
Salary range: 80k to 110k CAD annually (the final range will be defined based on experience).
We don't offer relocation support for this job posting
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