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Customer Success Program Manager Jobs in Vancouver, BC

Targeted Talent

Customer Success Manager

Burnaby, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Targeted Talent

Customer Success Manager

Surrey, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Targeted Talent

Customer Success Manager

Coquitlam, BC · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Clio

Senior Customer Success Manager

Vancouver, BC · Hybrid

As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You ... We have developed a series of programs and processes to ensure we are creating fair and competitive ...

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$80K - CA$120K/yr

Manager of Customer Experience Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established ...

veritree

Director, Customer Success

Vancouver, BC · On-site

You lead a team of 6 Senior Customer Success Managers and Customer Success Managers, carry the full ... A recurring, Marketing-integrated voice-of-customer program that reliably surfaces top accounts for ...

veritree

Director, Customer Success

Vancouver, BC · On-site

You lead a team of 6 Senior Customer Success Managers and Customer Success Managers, carry the full ... A recurring, Marketing-integrated voice-of-customer program that reliably surfaces top accounts for ...

Alloy.ai

Senior Customer Success Manager

Vancouver, BC · On-site

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership ... RRSP Matching Program - Helping you invest in your long-term financial future * Weekly Team Lunches ...

Karbon

Customer Success Manager - SMB

Vancouver, BC · Remote

As an SMB Customer Success Manager you will... * Build and maintain strong customer relationships, acting as the main point of contact. * Manage a large portfolio of SMB accounts, maximizing the ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Vancouver, BC

Customer Success Program Manager information

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Vancouver, BC look for?

The top searched job categories for Customer Success Program Manager jobs in Vancouver, BC are:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Vancouver, BC as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Customer Success Manager

Targeted Talent

North Vancouver, BC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. 
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise 
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support
  • Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools 
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies 
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts 
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k) 
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
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About Targeted Talent

Sourced by ZipRecruiter

Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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