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Customer Success Program Manager Jobs in New York

BlackLine

Manager, Customer Success, ACE

Manhattan, NY · On-site

The Manager, Customer Success directly defines, manages and delivers on a Customer Success program ... This program strategy should encompass the activities, resources, and relationships necessary to ...

Nylas

Customer Success Manager, Growth

New York, NY · On-site +1

... programs. * Partner with Customer Success Operations and Revenue Operations to improve playbooks ... Familiarity with CRM and Customer Success platforms such as HubSpot, Vitally, Salesforce, or ...

Layer Health

Customer Success Manager

Manhattan, NY · On-site

$140K - $160K/yr

Help build internal processes and playbooks as we scale the function What you'll need: * 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success, to lead and develop a team of Customer Success ... Build and improve onboarding programs for enterprise and strategic accounts, including new-hire ...

Dealpath

Manager, Customer Success

New York, NY

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers ... Oversee training programs, both web based and in person , that help customer teams move from basic ...

Dealpath

Manager, Customer Success

Manhattan, NY · On-site

$137K - $147K/yr

Manager, Customer Success Dealpath is hiring a Manager, Customer Success to lead a growing team of ... Oversee training programs, both web based and in person that help customer teams move from basic ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers ... Oversee training programs, both web based and in person , that help customer teams move from basic ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers ... Oversee training programs, both web based and in person , that help customer teams move from basic ...

Attio

Scaled Customer Success Manager

Manhattan, NY · On-site

Attio CRM Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams ... You'll combine direct customer engagement with building scalable customer success programs that ...

Attio Ltd

Scaled Customer Success Manager

Manhattan, NY · On-site

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives ... You'll combine direct customer engagement with building scalable customer success programs that ...

attio

Scaled Customer Success Manager

Manhattan, NY · On-site

Attio CRM Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams ... You'll combine direct customer engagement with building scalable customer success programs that ...

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Showing results 1-20

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in New York

Customer Success Program Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success program manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in New York? For Customer Success Program Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in New York look for? The top searched job categories for Customer Success Program Manager jobs in New York are:
What cities in New York are hiring for Customer Success Program Manager jobs? Cities in New York with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Manager, Customer Success, ACE

BlackLine

Manhattan, NY • On-site

Other

Re-posted 9 days ago

Job description

Make Your Mark:
The Manager, Customer Success directly defines, manages and delivers on a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s). This program strategy should encompass the activities, resources, and relationships necessary to optimize customers' adoption of subscribed licenses and products, prevent attrition and churn, and continually enhance customer health and satisfaction. This role includes the hiring, supervision, management and training of any program allocated Customer Success Managers in becoming experts in the Company's platform and products and in using their domain expertise to provide best practice deliverables. The Manager of Customer Success proposes recommendations and designs innovative solutions to help optimize customers' adoption and expansion of BlackLine automation capabilities, prevent attrition and churn, and continually enrich the customer experience. The Manager of Customer Success leverages their BlackLine expertise, their accounting, internal controls, and process improvement expertise, as well as their professional judgment to provide leading practices, insights, and deliverables. These deliverables may include one to many thought leadership, Executive touch points and strategy sessions, and recommendations to accelerate customers' accounting innovation journey. The Manager, Customer Success will employ effective and repeatable world-class processes and prescriptive touchpoints, including campaigns, coaching, demonstrations, success plans and reviews to nurture extraordinary customer engagement and excitement throughout their BlackLine journey. All facets of the Manager of Customer Success role are designed to drive customers to BlackLine nirvana.
You'll Get To:
  • Define, manage and deliver on a Customer Success program strategy specifically associated with a BlackLine onboarded customer segment(s).
  • Supervise, manage and train all program allocated Customer Success Managers.
  • Hire any open program allocated Customer Success Manager positions.
  • Coordinate CSM program workflow and assign project tasks as needed.
  • Supervise CSM team's answers of client platform, product and domain questions.
  • Supervise CSM team's performance of Success Planning activities for onboarded clients to ensure BlackLine understands their corporate goals and objectives and any challenges to deliver relevant and pertinent demonstrations, coaching and/or referrals to other Customer Teams.
  • Supervise CSM team's performance of quality presentations, coaching and other activities to the Company's onboarded clients through webcasts, teleconferences and onsite visits.
  • Lead team members as they assess current state process, architect potential solutions, and deliver optimized process transformations using the customer's data to show the art of the possible adopting the full platform and to help customers unlock accelerated value from BlackLine solutions.
  • Keep current on the BlackLine platform and all BlackLine solutions, including detailed product functionality and its proper use.
  • Coach and mentor CSMs helping advise BlackLine customers.
  • Design original, innovative solutions for complex customer challenges where no standard solution currently exists as appropriate.
  • Articulate value and benefits associated with optimized solutions.
  • Leverage prior and current experiences and expertise to develop and deliver thought leadership to customers through webinars and other multi-customer events
  • Listen to customers to understand their needs and translate their pain points into actionable BlackLine solutions
  • Engage with customer leadership and partner with Account Owners to understand the customers' goals, objectives, and challenges and adapt our SIT offerings to support their needs
  • Partner with Strategic Account Managers and other departments on strategic account planning focused on ACV expansion, user adoption, reference, and prevent attrition
  • Provide coverage, education, and application expertise by attending and participating in BlackLine User Groups, Client Roundtables, Customer Success Labs, conferences, and other events. Exhibit authentic energy for BlackLine solutions and the desire to motivate and engage our customers
  • Other duties as assigned
What You'll Bring:
  • 5+ years customer facing experience (internal or external)
  • 5+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
  • 5+ years BlackLine experience
  • Bachelor's degree in Accounting, Economics or Business Administration
  • Strong interpersonal skills and experience building relationships
  • Desire to mentor, lead and coach
  • Strategic focus with actionable plans
  • Ability to adapt to changing priorities, customer needs in high pressure situations with poise, diplomacy and tact.
  • Comfort and confidence in dealing with the unknown. An ability to complete the puzzle without the final picture being available for reference.
  • Highly process oriented mindset, with an aptitude for dissecting processes and delivering optimized solutions
  • Demonstrated value communication skills; succinctly tie customer challenges to actionable solutions that deliver value
  • Excellent listening and empathy skills: identify with the customer and want to help solve their business challenges
  • Prioritization and time management skills
  • Desire to be solution focused
  • Strong verbal and written professional communication
  • Demonstrated strong presentation skills including content building and delivery in varied settings (live, recorded, webex, etc)
  • Constantly elevate knowledge of BlackLine, current accounting practices, and changes in the industry
  • Demonstrated advanced knowledge of BlackLine solutions to optimize processes
We're Even More Excited If You Have:
  • Recognized process improvement skills and ability to architect multiple solutions with limited customer support/documentation
  • Previous supervisory or management experience
  • Demonstrated leadership skills
  • Adaptability to changing priorities and customer needs
  • Self-motivated, proactive team player with a natural curiosity and passion for learning
  • CPA, CIA or related professional accounting certification

Thrive at BlackLine Because You Are Joining:
  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
Salary Range:
$128,000.00-$161,000.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.
In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.
We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.
Accommodations:
BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

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