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Customer Success Program Manager Jobs in New York

KWI

Sr Customer Success Manager

Melville, NY

Ensure the Customer Success program is fully executed with precision, including onboarding ... Escalate and manage complex customer issues with urgency and ownership. * 7+ years of experience in ...

Harvey

Enterprise Customer Success Manager

New York, NY · On-site

$160K - $185K/yr

Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

Deliver customer training and enablement programs * Ensure smooth transitions from implementation ... customer success management * Help customers operationalize best practices within Themis Product ...

SupportFinity™

Manager, Customer Success

Manhattan, NY · On-site

$115 - $145/hr

Manager, Customer Success Locations NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us SS&C ... Your Future: 401k Matching Program, Professional Development Reimbursement * Work/Life Balance:

MillTech

Customer Success Manager

Manhattan, NY · On-site

$110 - $150/hr

... programs and is now trusted by some of the world's largest institutions. In 2026, MillTech ... As a Customer Success Manager, you will report to the Head of Customer Success and take ownership ...

EMARKETER

Customer Success Manager

New York, NY

$75K - $82K/yr

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in New York

Customer Success Program Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in New York?

For Customer Success Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in New York look for?

The top searched job categories for Customer Success Program Manager jobs in New York are:

What cities in New York are hiring for Customer Success Program Manager jobs?

Cities in New York with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Manager of Customer Success Team (Banking)

Prove

New York, NY • On-site

$165K - $180K/yr

Full-time

Re-posted 16 days ago

Job description

Title: Manager of Customer Success Team (Banking)

Department: Revenue 

Location: New York, NY - Hybrid

FLSA Status: Exempt

Job Summary:

The Manager, CSM will drive customer adoption and success. They are the primary point of contact for clients and manage a team of Customer Success Managers who managing our banking customers to meet company goals. This role focuses on improving the Customer Success program, ensuring client satisfaction, and growing revenue. The Manager works with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers. They own client communication, address concerns, and facilitate issue resolution.

Key Responsibilities:

  • Drive Cross-Team Efficiency and Process Improvement: Develop and implement strategies to enhance collaboration and streamline processes across departments, ensuring overall organizational success.
  • Strategic Sales Partnership for Customer Success: Collaborate with the Sales and Account Management teams to create tailored customer success and expansion plans for each client, aligning efforts to achieve revenue growth goals.
  • Team Leadership and Client Management: Coach and mentor Customer Success Consultants and Managers, focusing on building strong client relationships, establishing trust, and managing existing client accounts effectively.
  • Customer Success KPI Management: Capture, track, manage, and report on the customer "Pass Rate", volume changes and new revenue opportunities as a key performance indicator for customer-facing success.
  • Revenue Forecasting and Growth Optimization: Work with the Account Management team on customer revenue forecasting and reporting, identifying and capitalizing on opportunities to increase revenue through enhanced customer satisfaction.
  • Achieve Revenue Targets Through Client Management: Meet revenue goals by effectively managing live client volume and assisting with securing client contract renewals.
  • Conducting Quarterly Business Reviews: Attend and help coordinate regular business reviews, presenting the current status of the client relationship, active projects, and the value delivered.
  • Understanding and Translating Client Needs: Identify client business requirements, define use cases, and understand data sources to align product capabilities with compelling customer pain points.
  • Serve as Client Advocate: Act as the internal champion for clients within the organization.
  • Onboarding Support: Provide support to the Implementation Manager during the customer onboarding process.
  • Project Team Collaboration: Partner with internal project teams to define current and projected workflows, translating business requirements into detailed specifications.
Qualifications and Experience
  • 8+ years in customer success or a customer facing organization with people management and leadership experience
  • Strong leadership skills, including the ability to articulate strategy and establish trust
  • Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking
  • Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
  • Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation 
  • Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Proven track record in scaling customer success organization
  • Experience in cybersecurity, fintech, or fast-growing startup is required

The anticipated salary pay range for Metro 2 areas for this role is $165,000-$180,000 plus sales incentive plan.

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