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Customer Success Program Manager Jobs in New York

Attio Ltd

Scaled Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives ... You'll combine direct customer engagement with building scalable customer success programs that ...

Cambio

Customer Success Lead

Manhattan, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real ... program. * Manage delivery of critical customer pilots to help driving closing of new customers.

New

Cambio

Customer Success Lead

New York, NY · On-site

As Cambio's Customer Success Lead, you will own the end-to-end experience for our enterprise real ... program. * Manage delivery of critical customer pilots to help driving closing of new customers.

New

Whip Media

Customer Success Manager

Manhattan, NY · On-site

As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Ensure the Customer Success program is fully executed with precision, including onboarding ... Escalate and manage complex customer issues with urgency and ownership. What you will bring * 7+ ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

Ensure the Customer Success program is fully executed with precision, including onboarding ... Escalate and manage complex customer issues with urgency and ownership. What you will bring: * 7+ ...

KWI

Sr Customer Success Manager

Melville, NY

Ensure the Customer Success program is fully executed with precision, including onboarding ... Escalate and manage complex customer issues with urgency and ownership. * 7+ years of experience in ...

MW Partners

Customer Success Manager

Manhattan, NY · On-site

Accountability for the overall success of the customer with client, including vision planning ... Skilled at Program Management within large organizations, helping to inspire change across groups ...

Harvey

Enterprise Customer Success Manager

New York, NY · On-site

$160K - $185K/yr

Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our ... Success program, building out best-in-class playbooks and processes. * A collaborative work ...

Akraya

Customer Success Manager:

Manhattan, NY · On-site

$50 - $55/hr

Digital Marketing Strategy (advanced), SaaS Solutions (advanced), Program Management (advanced ... Develop and implement customer vision and success plans. * Serve as the primary point of contact ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in New York

Customer Success Program Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success program manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for customer success program manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in New York? For Customer Success Program Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in New York look for? The top searched job categories for Customer Success Program Manager jobs in New York are:
What cities in New York are hiring for Customer Success Program Manager jobs? Cities in New York with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Scaled Customer Success Manager

Attio Ltd

New York, NY • On-site

$125K - $165K/yr

Full-time

Re-posted 2 days ago

Job description

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
About the role
Customer Success is central to how we build, grow, and deliver value at Attio.
This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale.
What you'll do
  • Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
  • Balance proactive one-to-many customer programs with targeted customer engagements.
  • Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.
  • Use customer data and product insights to identify customer health, risks, and opportunities.
  • Design automations and workflows that improve the customer experience and help Customer Success scale.
  • Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.

What you'll bring
  • 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
  • A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.
  • Proven success building scalable customer success programs while developing strong customer relationships.
  • A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.
  • Experience working at an early- or growth-stage startup.
  • A builder mindset with a desire to create repeatable solutions and help Customer Success scale.

What does the hiring process look like?
  1. 30-minute introductory phone call with a member of our Talent team
  2. 30-minute interview with our hiring manager
  3. Case study interview
  4. Panel interviews with relevant stakeholders
  5. 30-minute closing conversation with our CEO
  6. Offer stage

Apply