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Customer Success Program Manager Jobs in Buffalo, NY

The Richmond Group

Customer Success Manager

Buffalo, NY · On-site

Customer Operations Manager Customer Success Manager | Manufacturing Leadership | Customer Experience The TRG Growth Practice is partnering with a leading manufacturer of engineered building products ...

Sonwil

Customer Success Rep

West Seneca, NY · On-site

$19.56 - $21.05/hr

Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience * Proactively identify problems and implement effective solutions

Workiva

Spring 2027 Intern - Customer Success

Buffalo, NY · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related ...

Gtifabrication

Program Manager

Buffalo, NY · On-site

$102 - $132/hr

... success. The Program Manager will communicate daily with customers regarding program updates ... schedules, engineering changes, forecasts, and execution status while driving accountability ...

GTI Fabrication

Program Manager

Buffalo, NY

$102K - $125K/yr

... success. The Program Manager will communicate daily with customers regarding program updates ... schedules, engineering changes, forecasts, and execution status while driving accountability ...

GTI Fabrication

Program Manager

Buffalo, NY · On-site

... Customers is critical to long-term success. GTI Energy is seeking a Program Manager responsible for overseeing customer programs from order intake through production execution and delivery while ...

Moog, Inc.

Program Manager

Buffalo, NY · On-site

$100K - $120K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog

Program Manager

Buffalo, NY · On-site

$100 - $120/hr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog

Program Manager

Buffalo, NY · Hybrid

$100K - $120K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog, Inc.

Program Manager

Buffalo, NY · On-site

$100K - $130K/yr

Program Manager Work Schedule: Onsite - Buffalo, NY By leveraging expertise in critical components ... Moog provides flexible and responsive products and services that meet customer needs. "Equipping ...

Moog

Program Manager

Buffalo, NY

$100K - $130K/yr

Program Manager Work Schedule: Onsite - Buffalo, NY By leveraging expertise in critical components ... Moog provides flexible and responsive products and services that meet customer needs. "Equipping ...

Moog Inc

Program Manager

East Aurora, NY · On-site

$100 - $130/hr

Program Manager Work Schedule: Onsite - Buffalo, NY Responsibilities * Coordinating all program ... contact for the customer regarding all aspect of the program. * You'll have performance ...

New

Strivector Corp

Staff Program Manager

East Aurora, NY · On-site

... the customer, company management, and the company's functional organizations. • Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders ...

Xylem

Program Manager

Cheektowaga, NY · On-site

The Program Manager will be a dynamic individual with an entrepreneurial mindset that is not afraid ... Primary customer liaison responsible for all program activities identifying customer gaps/needs and ...

Moog

Staff Program Manager

Buffalo, NY · Hybrid

$140K - $190K/yr

Travel: Approximately 15% travel to Moog facilities and customer sites. As aStaff Program Manager, you will: * Optimize the program success through strong collaboration and influence with other ...

Moog

Staff Program Manager

Buffalo, NY

$140K - $190K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog, Inc.

Staff Program Manager

Buffalo, NY · On-site

$140K - $190K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

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Customer Success Program Manager information

See Buffalo, NY salary details

$31.5K

$80.5K

$135.6K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Buffalo, NY is $80,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Buffalo, NY look for?

The top searched job categories for Customer Success Program Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Success Program Manager jobs?

Cities near Buffalo, NY with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager

The Richmond Group

Buffalo, NY • On-site

Full-time

Re-posted 22 days ago

Job description

Job Description
Customer Operations Manager
Customer Success Manager | Manufacturing Leadership | Customer Experience
The TRG Growth Practice is partnering with a leading manufacturer of engineered building products to identify a Customer Operations Manager to lead customer care and operational support within a growing manufacturing organization.
This is a high-impact leadership role overseeing customer care, order management, and operational support teams responsible for the end-to-end customer experience. You'll lead multiple customer-facing teams supporting technical product inquiries, application support, order management, change orders, fulfillment execution, and issue resolution while ensuring customers receive timely, accurate, and consistent service.
Partnering closely with Sales, Operations, Supply Chain, Engineering, and regional leadership, you'll lead standing up a new team within the department, drive continuous improvement through process optimization, automation, and AI-enabled solutions. Just as importantly, you'll coach and develop high-performing teams while fostering a culture built around accountability, collaboration, and customer focus.
This is an excellent opportunity for a people-first leader who enjoys solving operational challenges, improving the customer experience, and influencing the future of a growing organization.
What We Are Looking For:
  • Bachelor's Degree required
  • 5+ years of leadership experience managing customer care, customer service, order management, sales operations, or customer support teams within a manufacturing environment
  • Demonstrated success leading high-volume order management, change orders, backlog management, and fulfillment coordination
  • Proven ability to develop high-performing teams and partner cross-functionally with Sales, Operations, Supply Chain, and Engineering
  • Experience using customer-facing KPIs, continuous improvement, automation, or AI to improve operational performance and the customer experience

If you're ready to lead a critical customer-facing function and help shape the future of customer experience within a growing manufacturing organization, let's connect.
If you are interested in this or future opportunities in your area, please send a Word-Formatted resume to willd@richgroupusa.com and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential and your information will not be shared without your prior approval.
All applicants must be authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin,

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