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Customer Success Program Manager Jobs in Buffalo, NY

Newbury Franklin Industrials

Program Manager

Buffalo, NY · On-site

$69K - $85K/yr

The Program Manager - Development is responsible for the industrialization of a new project from ... They will serve as the primary technical liaison between the Moldtech, potential customers ...

Newbury Franklin LLC

Program Manager

Buffalo, NY · On-site

$69K - $85K/yr

The Program Manager - Development is responsible for the industrialization of a new project from ... They will serve as the primary technical liaison between the Moldtech, potential customers ...

Moog Inc

Staff Program Manager

East Aurora, NY · On-site

$140 - $190/hr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

New

Moog, Inc.

Staff Program Manager

Buffalo, NY · On-site

$140K - $190K/yr

Travel: Approximately 15% travel to Moog facilities and customer sites. As a Staff Program Manager, you will: * Optimize the program success through strong collaboration and influence with other ...

Moog, Inc.

Senior Program Manager

Buffalo, NY · On-site

$120K - $150K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog

Senior Program Manager

Buffalo, NY · Hybrid

$120K - $150K/yr

... customer, Moog management, and Moog functional organizations. * Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Moog Inc

Staff Program Manager

Buffalo, NY · On-site

$140 - $190/hr

... the customer, Moog management, and Moog functional organizations.* Optimize the program likelihood of success through collaboration with OE Program Managers and other stakeholders across the ...

Centivo

Client Success Manager

Buffalo, NY · Remote

$75K - $80K/yr

... partnership with the Customer Issue Resolutions Team; the Client Success Executive leads ... Systems & Data Management * Enter client-specific information from the MCW into Salesforce ...

Centivo

Client Success Manager

Buffalo, NY · On-site

$65 - $90/hr

... partnership with the Customer Issue Resolutions Team; the Client Success Executive leads ... Systems & Data Management * Enter client-specific information from the MCW into Salesforce ...

Ingram Micro Inc.

Platform Success Manager

Buffalo, NY · On-site

$89 - $151/hr

Drive adoption and effective utilization of Xvantage, CRM, IDA, Zendesk, and other platform ... Success in this role is measured through:* Platform adoption, active utilization and growth rates.

Moog

Senior Program Manager

Buffalo, NY · Hybrid

$110K - $155K/yr

Senior Program Manager Reporting To: Manager, General Work Schedule: Hybrid - Buffalo, NY Moog ... Ability to present program information to customers and other groups of people; ability to operate ...

Moog, Inc.

Senior Program Manager

Buffalo, NY · On-site

$110K - $155K/yr

Senior Program Manager Reporting To: Manager, General Work Schedule: Hybrid - Buffalo, NY Moog ... Ability to present program information to customers and other groups of people; ability to operate ...

M&T Bank

GenAI Program Manager

Buffalo, NY · On-site

Build executive-facing reporting, success metrics, and performance indicators that measure adoption ... Multiple high priority projects Project Customer: Entire organization or multiple divisions Scope ...

M&T Bank

GenAI Program Manager

Buffalo, NY · On-site

Build executive-facing reporting, success metrics, and performance indicators that measure adoption ... Multiple high priority projectsProject Customer: Entire organization or multiple divisionsScope of ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Buffalo, NY

Customer Success Program Manager information

See Buffalo, NY salary details

$31.5K

$80.5K

$135.6K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Buffalo, NY is $80,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Buffalo, NY look for?

The top searched job categories for Customer Success Program Manager jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Success Program Manager jobs?

Cities near Buffalo, NY with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Program Manager

Newbury Franklin Industrials

Buffalo, NY • On-site

$69K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Benefits:
  • Health insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance

Position Summary:
The Program Manager - Development is responsible for the industrialization of a new project from initial RFQ to validation during production. They will serve as the primary technical liaison between the Moldtech, potential customers, suppliers, and tooling manufacturers. The Manufacturing Engineer – Development ensures open and constant communication among all stakeholders, and ensures new projects meet quality, cost, and delivery requirements.
Exempt: Yes
Essential Duties and Responsibilities
· Oversee all initial phases of communication with potential new customers, including review of RFQs, design reviews, and generating quotes.
· Work directly with customers to understand project requirements, then clearly define all project requirements and communicate to Moldtech team.
· Develop project timelines and ensure milestones are achieved on schedule.
· Lead design and development of new tooling and processes with the help of internal resources, tooling manufacturers, equipment manufacturers, and the customer.
· Support APQP deliverables such as PFMEAs, control plans, and PPAP submissions.
· Ensure work instructions, process parameters, and quality requirements are clearly defined and documented for hand-off to production.
· Conduct trials for new materials, compounds, and tooling, and validate results before production release.
· Assist other initiatives of the Engineering team as directed by management.
Qualifications
Education & Experience
· Bachelor’s degree in Mechanical Engineering, Manufacturing Engineering, Materials Science, or related field; or equivalent experience.
· 3–5 years’ experience in mold design, preferably in rubber molding (compression, transfer, injection).
· Knowledge of rubber curing, flow, and shrinkage characteristics.
Skills & Competencies
· Proficient in CAD software (SolidWorks, AutoCAD, or equivalent).
· Knowledge of APQP, PPAP, and ISO/IATF quality requirements.
· Strong problem-solving and root cause analysis skills.
· Excellent communication and organizational abilities.
· Ability to manage multiple projects under tight timelines.