Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Quick apply
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Customer Success Manager
New York, NY · On-site
$75K - $82K/yr
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Manager, Customer Success
Manhattan, NY · On-site
Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About ...
Manager, Customer Success
Manhattan, NY · On-site
Manager, Customer Success Location: Toronto / New York / Remote Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role About ...
Customer Success Manager
New York, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Customer Success Manager
New York, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Customer Success Manager
New York, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Quick apply
Customer Success Manager
New York, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Customer Success Manager
Manhattan, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Customer Success Manager
Manhattan, NY · On-site
$125K - $165K/yr
Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success ... engagement program, we are deepening our relationships with local organizations and creating ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Customer Success Manager Location: Hybrid in New York City (3 day in ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Customer Success Manager
New York, NY · On-site
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Quick apply
As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Employee Assistance Programs (EAP) * Additional benefits include commuter benefits, phone ...
Customer Success Manager
Manhattan, NY · On-site
$130K - $200K/yr
Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable ...
Customer Success Manager
Manhattan, NY · On-site
$130K - $200K/yr
Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable ...
Customer Success Manager
Norwood, NJ · Remote
Fully remote (You can work from anywhere) * Sponsored Learning and Development Program * Annual ... Proven work experience as a Customer Success Manager or similar role implementing software or ...
Quick apply
Customer Success Manager
Norwood, NJ · Remote
Fully remote (You can work from anywhere) * Sponsored Learning and Development Program * Annual ... Proven work experience as a Customer Success Manager or similar role implementing software or ...
Customer Success Manager
Manhattan, NY · On-site
$130K - $200K/yr
Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable ...
Customer Success Manager
Manhattan, NY · On-site
$130K - $200K/yr
Customer Success / Account Manager Location: New York, NY Work Model: Hybrid Industry: AI / vertical SaaS for home services Compensation: $100K-$130K base, $200K OTE A bootstrapped, profitable ...
Customer Success Manager
New York, NY · On-site
$120K - $160K/yr
Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...
Customer Success Manager
New York, NY · On-site
$120K - $160K/yr
Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...
Customer Success Manager
Manhattan, NY · On-site
About the role We're looking for a Customer Success Manager to build and own the customer success function at Garage. You'll be the first dedicated customer success hire, responsible for delivering ...
Customer Success Manager
Manhattan, NY · On-site
About the role We're looking for a Customer Success Manager to build and own the customer success function at Garage. You'll be the first dedicated customer success hire, responsible for delivering ...
Manager, Customer Success
New York, NY · On-site
Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...
Quick apply
Manager, Customer Success
New York, NY · On-site
Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...
Customer Success Program Manager information
See New York salary details
$35.6K - $46.2K
4% of jobs
$46.2K - $56.9K
10% of jobs
$64.4K is the 25th percentile. Wages below this are outliers.
$56.9K - $67.6K
16% of jobs
$67.6K - $78.3K
15% of jobs
The median wage is $82.4K / yr.
$78.3K - $89K
14% of jobs
$89K - $99.7K
14% of jobs
$102.7K is the 75th percentile. Wages above this are outliers.
$99.7K - $110.4K
10% of jobs
$110.4K - $121.1K
10% of jobs
$121.1K - $131.8K
4% of jobs
$131.8K - $142.5K
2% of jobs
$142.5K - $153.2K
2% of jobs
$35.6K
$90.9K
$153.2K
How much do customer success program manager jobs pay per year?
As of Aug 10, 2026, the average yearly pay for customer success program manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.
What is a customer success program manager?
A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.
What is the difference between Customer Success Program Manager vs Customer Success Manager?
| Aspect | Customer Success Program Manager | Customer Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retention | Builds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs |
| Required Skills | Program management, strategic planning, cross-functional collaboration | Customer relationship management, communication, problem-solving |
| Work Environment | Typically in a team managing multiple accounts or programs within SaaS or tech companies | Direct interaction with clients, often in customer-facing roles within similar industries |
The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.
What are the key skills and qualifications needed to thrive as a customer success program manager?
To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.
How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?
Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in New York? For Customer Success Program Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in New York look for? The top searched job categories for Customer Success Program Manager jobs in New York are:
What cities in New York are hiring for Customer Success Program Manager jobs? Cities in New York with the most Customer Success Program Manager job openings:
Full-time
Medical, Dental, Vision, PTO
Re-posted 27 days ago
Job description
Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.
Requirements
Proven work experience as a Customer Success Manager or similar role
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Accountability and personal organization are essential
Experience in managing a diverse portfolio of clients, and their success with our products.
A communications or marketing degree is preferred
Benefits
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.
Requirements
Benefits
- Very competitive salary and bonuses
- Stock options
- Generous vacation policy including up to 8 weeks long service leave.
- Medical, dental and vision healthcare insurance
- Health-oriented work environment including sit/stand electric desks/treadmills.
- Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
- Streamlined management reporting and decision making
About Lawyer.com
Sourced by ZipRecruiter
Industry
Legal services
Company size
11 - 50 Employees
Headquarters location
Basking Ridge, NJ, US
Year founded
2008