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Customer Success Program Manager Jobs in New York

CBTS

Customer Success Manager

Manhattan, NY · On-site

CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. In this role, you will serve as a trusted advisor and primary post-sale ...

CBTS

Customer Success Manager

Manhattan, NY · On-site

$55 - $86/hr

Find out how well you match with this job Job ID 0205 Date posted 08/10/2026 Location New York, NY, USA CBTS is looking for an experienced Customer Success Manager to manage and grow relationships ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...

Medput

Customer Success Manager

Manhattan, NY · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

Alt Legal, Inc.

Customer Success Manager

Manhattan, NY · On-site

$60 - $90/hr

Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of business made up of Alt Legal customers, guiding them from onboarding through renewal. You will be the ...

New

intenseye

Customer Success Manager

Manhattan, NY · On-site

$115 - $125/hr

... programs to proactive risk prevention across safety, operations, and quality management. Our ... The Customer Success team is responsible for driving an exceptional experience and sustained value ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

Medput

Customer Success Manager

Manhattan, NY · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

MongoDB

Customer Success Manager

New York, NY · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Global Relay

Customer Success Manager

New York, NY

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a ... Participate in strategic customer programs, feedback sessions, training initiatives, and industry ...

MongoDB

Customer Success Manager

New York, NY · On-site

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate ... Connect customers with the right internal resources, including Marketing programs and Executive ...

Melio

Customer Success Manager

New York, NY · Hybrid

Customer Success Manager Location: Hybrid in New York City (3 day in-office requirement ... programs, and team building activities. Melio builds business-to-business (B2B) payment tools so ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in New York

Customer Success Program Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in New York?

For Customer Success Program Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in New York look for?

The top searched job categories for Customer Success Program Manager jobs in New York are:

What cities in New York are hiring for Customer Success Program Manager jobs?

Cities in New York with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $90,875 per year, or $43.7 per hour.

Customer Success Manager

CBTS

Manhattan, NY • On-site

Other

Posted 24 days ago

Job description

CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. In this role, you will serve as a trusted advisor and primary post-sale point of contact, helping clients maximize the value of their CBTS solutions while driving customer satisfaction, retention, and growth.
You will build strong relationships with key stakeholders, develop customer success plans aligned to business objectives, identify potential risks and opportunities, and partner closely with Sales and internal delivery teams to ensure an exceptional customer experience.
This is an ideal opportunity for a customer-focused professional with experience managing enterprise technology accounts, particularly within IT services, managed services, cloud, networking, cybersecurity, or infrastructure environments.
What You'll Do
  • Own a portfolio of enterprise customer accounts and serve as a trusted post-sale advisor and primary point of contact.
  • Develop and execute customized customer success plans aligned with client business goals, KPIs, and desired outcomes.
  • Build strong relationships with customer stakeholders at multiple levels, including executive leadership.
  • Conduct regular customer cadence calls, Executive Business Reviews (EBRs), and onsite meetings to assess satisfaction, demonstrate value, and strengthen relationships.
  • Monitor customer health, engagement, satisfaction, and other account indicators to proactively identify risks and opportunities.
  • Develop and execute strategies to address customer concerns and mitigate potential retention or churn risks.
  • Drive customer retention and net revenue retention by identifying opportunities to expand the relationship.
  • Partner with Account Executives to identify and support upsell and cross-sell opportunities within existing accounts.
  • Act as the customer's advocate within CBTS by coordinating the resolution of escalated service issues and ensuring timely, effective outcomes.
  • Collaborate cross-functionally with Sales, Technical Support, Solutions Engineering, Finance/Billing, and other internal teams to deliver a seamless customer experience.
  • Maintain accurate and timely customer information in Salesforce or other CRM systems, including customer interactions, account plans, renewal milestones, risks, and opportunity information.
  • Track and communicate customer success metrics, satisfaction levels, and account health.
  • Proactively identify ways CBTS can better support customers and improve their overall experience and business outcomes.

Required Qualifications
  • Bachelor's degree in Business, Communications, Information Technology, or a related field; Master's degree or MBA is a plus.
  • 8+ years of relevant experience in Customer Success, Account Management, Client Relationship Management, or a related customer-facing role.
  • Demonstrated experience managing enterprise-level B2B customers.
  • Experience building and maintaining long-term customer relationships.
  • Strong understanding of customer retention, renewals, and account growth strategies.
  • Experience identifying and supporting upsell and cross-sell opportunities.
  • Proven ability to manage complex customer issues and coordinate cross-functional teams toward resolution.
  • Strong presentation and communication skills, including experience engaging with executive-level stakeholders.
  • Experience using Salesforce or another CRM platform to manage customer relationships, account activity, renewals, and opportunities.
  • Strong problem-solving, organizational, and relationship-management skills.
  • Commercial awareness and an understanding of account financials, renewals, and revenue growth.

Preferred Qualifications
  • Experience within IT services, managed services, cloud, networking, cybersecurity, telecommunications, or technology infrastructure.
  • Experience with customer success platforms and account health dashboards.
  • Experience analyzing customer data and reporting on account performance.
  • Experience developing formal customer success or account plans.
  • Experience managing Executive Business Reviews with enterprise customers.
  • Experience working within a technology services or MSP environment.

What Success Looks Like
  • Success in this role means customers see you as a trusted partner-not simply a point of contact.
  • Build strong, lasting relationships with enterprise customers.
  • Increase customer satisfaction and engagement.
  • Proactively identify and resolve customer risks.
  • Ensure customers understand and realize the value of their CBTS solutions.
  • Support strong renewal and retention outcomes.
  • Identify opportunities to expand CBTS's relationship with existing customers.
  • Maintain accurate and actionable account information in the CRM.
  • Effectively coordinate internal teams to resolve customer issues.

Key Performance Indicators
  • Your performance will be measured through metrics such as:
  • Customer onboarding completion within established timelines
  • Customer satisfaction (CSAT)
  • Customer retention and account health
  • CRM data accuracy and completeness
  • Responsiveness to customer inquiries
  • Timeliness of internal escalation resolution
  • Customer engagement and value realization
  • Contribution to account expansion opportunities

Why CBTS?
CBTS is a technology services company specializing in cloud, networking, cybersecurity, and managed and professional services. We combine the stability and resources of an established enterprise with an entrepreneurial mindset.
You'll join a collaborative, growth-focused environment where you'll have opportunities to build meaningful customer relationships, expand your technology expertise, and grow professionally.
At CBTS, we believe in investing in our people and creating an environment where collaboration, innovation, ownership, and continuous development are encouraged.
$55,000-$86,000 base not including commission.
ABOUT CBTS
CBTS is a technology services company with over 30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services.
The compensation range in this posting reflects the Company's good-faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate's designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual's experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales-based variable compensation in accordance with applicable plans and role requirements.

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