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Customer Success Program Manager Jobs in California

Workato

Customer Success Program Manager

Palo Alto, CA · On-site

Customer Success Program Manager Palo Alto, California About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications ...

Workato

Customer Success Program Manager

Palo Alto, CA · Remote

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Workato

Customer Success Program Manager

Palo Alto, CA · On-site

Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner ...

Attio

Scaled Customer Success Manager

San Francisco, CA · On-site

Attio CRM Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams ... You'll combine direct customer engagement with building scalable customer success programs that ...

Attio

Scaled Customer Success Manager

San Francisco, CA · On-site

$120 - $180/hr

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives ... You\'ll combine direct customer engagement with building scalable customer success programs that ...

Attio Ltd

Scaled Customer Success Manager

San Francisco, CA · On-site

$125K - $165K/yr

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives ... You'll combine direct customer engagement with building scalable customer success programs that ...

Cambio

Customer Success Lead

San Francisco, CA · On-site

Customer Success Lead Cambio is growing rapidly and looking for a Customer Success Lead to build ... program. * Manage delivery of critical customer pilots to help driving closing of new customers.

Whip Media

Customer Success Manager

Santa Monica, CA · On-site

As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...

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Customer Success Program Manager information

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How much do customer success program manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer success program manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in California?

For Customer Success Program Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in California look for?

The top searched job categories for Customer Success Program Manager jobs in California are:

What cities in California are hiring for Customer Success Program Manager jobs?

Cities in California with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Program Manager

Workato

Palo Alto, CA • On-site

Other

Posted 8 days ago

Job description

Customer Success Program Manager

Palo Alto, California

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.

Why Join Us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an "enterprise startup to bet your career on"
  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
  • Quartz ranked us the #1 best company for remote workers
Responsibilities

We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, you will partner with cross-functional stakeholders across the business, use data to guide decisions, and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited to Agentic AI deployments, product adoption initiatives, and global maturity. You will also be responsible to:

  • Product Execution and Delivery: Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
  • Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
  • Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.
  • Data, Metrics and Decision-Making: Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
  • Use data as the primary input for prioritization and iteration decisions, not an afterthought.
  • Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.
  • Audience Empathy and Cross-Functional Leadership: Build alignment drive decisions across teams without relying on positional authority.
  • Navigate competing priorities with independent judgement that builds organizational trust over time.
  • Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
  • Right-size delivery based on the needs of different personas and stakeholder groups.
  • Communication and Resourcefulness: Communicate proactively and clearly with stakeholders at every level of the organization.
  • Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.
Qualifications / Experience / Technical Skills
  • 3-6 years of experience in program management, project management, operations, or a related-field.
  • A track record of owning org-wide projects or programs from planning through delivery with minimal oversight.
  • Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
  • Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
  • A bias toward action, high attention to detail and comfort operating in ambiguity.
  • String discernment while using Agentic/AI tools.
Nice to Have
  • Experience in high growth SaaS or tech environment.
  • Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
  • Exposure to operations, strategy, or business-process work in addition to core program management.

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