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Customer Success Program Manager Jobs in California

NAMSA

Client Success Program Manager

Irvine, CA

$66K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

Whip Media

Customer Success Manager

Santa Monica, CA · On-site

As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Experience in delivering technical training and onboarding programs. * Experience working with SaaS ...

Doss

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager DOSS is seeking a curious, proactive, and technically-leaning Customer ... program management, product, etc.) * Experience working with enterprise or mid-market SaaS ...

Selector

Customer Success Manager

Santa Clara, CA · On-site

Customer Success Manager Selector is building an operational intelligence platform for digital ... Knowledge of Jira, Confluence, and program management skills preferred; * Educate the customer on ...

Avoma Inc

Sr. Customer Success Manager

San Jose, CA · On-site

$150K - $187K/yr

Design and implement scalable success programs using AI, workflows, and automation * Reduce manual effort by building playbooks that run themselves * Leverage tools like Avoma, CRM, and CS platforms ...

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in California

Customer Success Program Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in California? For Customer Success Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in California look for? The top searched job categories for Customer Success Program Manager jobs in California are:
What cities in California are hiring for Customer Success Program Manager jobs? Cities in California with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in California as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.
Customer Success Partner Program Manager

Customer Success Partner Program Manager

Cypress HCM

Santa Clara, CA

$50 - $67.83/hr

Full-time

Posted 28 days ago

Job description


Customer Success Partner Operations Program Manager
The Customer Success Partner Operations Program Manager is responsible for the seamless integration and ongoing management of partner operations in Customer Success. This role ensures partners are aligned with our mission, empowered to deliver exceptional customer experience, and positioned to drive mutual success.
Responsibilities:
  • Lead cross-functional initiatives with Customer Success and other teams to optimize partner operations, improving efficiency and satisfaction
  • Analyze and streamline partner processes to enhance scalability and effectiveness
  • Oversee the implementation and adoption of tools and systems that support partner operations, ensuring data accuracy, consistency, and accessibility
  • Collaborate closely with Professional Services, Sales, Commercial LOB, and Product Development to align partner activities with company goals
  • Develop and present clear, data-driven reports on partner performance, trends, and opportunities to leadership
  • Anticipate risks, identify gaps, and implement proactive solutions to ensure program stability and success
Qualifications:
  • 5+ years of program management experience, ideally in customer success, partner operations, or related functions
  • Strong planning, organizational, and communication skills
  • Proven ability to work cross-functionally, influence stakeholders, and collaborate with teams across all levels—including executives
  • A hands-on, proactive approach with strong attention to detail
  • Resilience and adaptability in fast-paced, ambiguous environments, with the ability to balance multiple priorities effectively
  • Bachelor’s degree or equivalent experience
Compensation: $50 - $67.83 per hour
ID#: 1447102
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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