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Customer Success Program Manager Jobs in California

NAMSA

Client Success Program Manager

Irvine, CA

$75K/yr

Provide best-in-class customer experiences. * Develop superior talent and deliver expertise ... Program/project management experience preferred PMP and CAPM certification preferred. Working ...

ARM

Customer Success Manager

San Jose, CA · On-site

Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...

ARM

Customer Success Manager

San Jose, CA · Hybrid

Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...

ARM

Customer Success Manager

San Jose, CA · Hybrid

Lead program reviews, governance meetings, and executive business reviews to ensure alignment on goals, risks, landmarks, and success metrics. * Own customer success plans, program dashboards, and ...

NextDeavor Inc.

Customer Success Manager

San Jose, CA · On-site

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity ... Program management experience navigating large organizations and driving change across groups

NextDeavor Inc.

Customer Success Manager

San Jose, CA · Hybrid

$43.49 - $54.37/hr

Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity ... Program management experience navigating large organizations and driving change across groups

LILT, Inc

Manager of Customer Success

San Francisco, CA · On-site

Demonstrated expertise in designing, building, and leading customer success programs that deliver ... Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content ...

New

Dexterity

Sr. Manager, Customer Success

Redwood City, CA · On-site

With a focus on program management, Sr. Manager, Customer Success will support the customer relationship during the entire robotics customer deployment lifecycle. The successful candidate will have a ...

AccountMakers

Customer Success Manager

San Francisco, CA · On-site

$70 - $100/hr

... scale programs successfully? AccountMakers has been engaged by a growing enterprise SaaS ... hire a Customer Success Manager responsible for supporting a high-profile enterprise customer ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in California

Customer Success Program Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success program manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for customer success program manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
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What job categories do people searching Customer Success Program Manager jobs in California look for? The top searched job categories for Customer Success Program Manager jobs in California are:
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Customer Success Program Manager jobs near you
Customer Success Partner Program Manager

Customer Success Partner Program Manager

Cypress HCM

Santa Clara, CA

$50 - $67.83/hr

Full-time

Re-posted 19 days ago

Job description


Customer Success Partner Operations Program Manager
The Customer Success Partner Operations Program Manager is responsible for the seamless integration and ongoing management of partner operations in Customer Success. This role ensures partners are aligned with our mission, empowered to deliver exceptional customer experience, and positioned to drive mutual success.
Responsibilities:
  • Lead cross-functional initiatives with Customer Success and other teams to optimize partner operations, improving efficiency and satisfaction
  • Analyze and streamline partner processes to enhance scalability and effectiveness
  • Oversee the implementation and adoption of tools and systems that support partner operations, ensuring data accuracy, consistency, and accessibility
  • Collaborate closely with Professional Services, Sales, Commercial LOB, and Product Development to align partner activities with company goals
  • Develop and present clear, data-driven reports on partner performance, trends, and opportunities to leadership
  • Anticipate risks, identify gaps, and implement proactive solutions to ensure program stability and success
Qualifications:
  • 5+ years of program management experience, ideally in customer success, partner operations, or related functions
  • Strong planning, organizational, and communication skills
  • Proven ability to work cross-functionally, influence stakeholders, and collaborate with teams across all levels—including executives
  • A hands-on, proactive approach with strong attention to detail
  • Resilience and adaptability in fast-paced, ambiguous environments, with the ability to balance multiple priorities effectively
  • Bachelor’s degree or equivalent experience
Compensation: $50 - $67.83 per hour
ID#: 1447102
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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