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Customer Success Program Manager Jobs in Rialto, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Strong program management capability across cross-functional stakeholders. * Willingness to travel ...

Karbon

Digital Customer Success Lead

Ontario, CA · Remote

About Karbon Karbon is the global leader in AI-powered practice management software for accounting ... This includes automated lifecycle journeys, scalable adoption programs, and AI-powered ...

Crown Technical Systems

Program Manager

Fontana, CA · On-site

$106K - $145K/yr

Reporting to the Program Management Manager the Program manager will be responsible for championing ... Secure funding, personnel, and other resources necessary for project success. * Risk Management:

Flex

Program Manager

Fontana, CA · Hybrid

$106K - $145K/yr

Reporting to the Program Management Manager the Program manager will be responsible for championing ... Secure funding, personnel, and other resources necessary for project success. * Risk Management:

Crown Technical Systems

Program Manager

Fontana, CA · Hybrid

$106K - $145K/yr

Reporting to the Program Management Manager the Program manager will be responsible for championing ... Secure funding, personnel, and other resources necessary for project success. * Risk Management:

Flex Ltd.

Program Manager

Fontana, CA · On-site

$106K - $145K/yr

Reporting to the Program Management Manager the Program manager will be responsible for championing ... Secure funding, personnel, and other resources necessary for project success. * Risk Management:

VSolvit

PROGRAM MANAGER

Norco, CA · On-site

$140K - $190K/yr

Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...

VSolvit

PROGRAM MANAGER

Norco, CA · On-site

$140K - $190K/yr

Must interface across the SME's and customers in an environment where the workforce is skilled, valued and specialized in the applications. Serves as the key management link across the programs but ...

Canopy A&D

Program Manager

Ontario, CA

Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Demonstrated success in transition-to-production, specifically moving advanced material designs ...

Canopy A&D

Program Manager

Ontario, CA · On-site

Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Demonstrated success in transition-to-production, specifically moving advanced material designs ...

Canopy A&D

Program Manager

Ontario, CA · On-site

Our commitment to quality, innovation, and customer satisfaction has positioned us as an industry ... Demonstrated success in transition-to-production, specifically moving advanced material designs ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Rialto, CA

Customer Success Program Manager information

See Rialto, CA salary details

$32.6K

$83.3K

$140.4K

How much do customer success program manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer success program manager in Rialto, CA is $83,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $99,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Rialto, CA look for? The top searched job categories for Customer Success Program Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Customer Success Program Manager jobs? Cities near Rialto, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Rialto, CA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,295 per year, or $40 per hour.
Customer Success Manager

Customer Success Manager

Metroll

Fontana, CA • On-site

$50K - $70K/yr

Full-time

Posted 16 days ago

Job description

The Company:

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

The Opportunity:

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)
Employment Type: FULL_TIME

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