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Customer Success Product Manager Jobs in Rialto, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the ... Develop a deep understanding of product features and benefits * Develop a deep understanding of ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience ... Develop a deep understanding of product features and benefits * Develop a deep understanding of ...

Karbon

Senior Customer Success Manager

Ontario, CA · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Drive Net Revenue Retention by increasing product adoption depth, seat expansion, and multi ...

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

Parsec Automation, LLC is a global leader in manufacturing operations management software ... You will partner cross‑functionally with Sales, Professional Services, Product, Support, and ...

New

Esri

Sr. Product Manager - ArcGIS Basemaps

Redlands, CA · On-site

$127K - $168K/yr

Collaborate with product marketing on the gotomarket strategy, customer success stories, product ... management team to establish agreements * Support trade shows such as the Esri Partner Conference ...

Esri

Sr. Product Manager - ArcGIS Basemaps

Redlands, CA · On-site

$127K - $168K/yr

They are seeking a Sr. Product Manager for ArcGIS Basemaps to define, prioritize, and advocate for ... customer success stories, product positioning, key benefits, and target customers • Coordinate ...

Cosmo Appliances

Product Manager

Chino, CA · On-site

$23 - $28/hr

Success in this role requires strong attention to detail, excellent communication skills and a deep ... You'll play a key role in shaping products that meet customer expectations and drive business ...

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All JobsCustomer Success Product JobsCustomer Success Product Manager JobsCustomer Success Product Manager Jobs in Rialto, CA

Customer Success Product Manager information

See Rialto, CA salary details

$51.6K

$159.8K

$197.5K

How much do customer success product manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for customer success product manager in Rialto, CA is $159,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,400.00 and $197,500.00 per year, depending on experience, location, and employer.

What is a customer success product manager?

A Customer Success Product Manager is a professional who bridges the gap between product development and customer satisfaction. They work closely with customers to understand their needs and ensure that the product delivers value, while also collaborating with internal teams to guide product improvements. Their goal is to help customers achieve their desired outcomes using the product, leading to higher retention and satisfaction. This role combines elements of product management, customer success, and user advocacy.

How does a customer success product manager typically collaborate with customer success teams and product development teams?

A Customer Success Product Manager acts as a crucial bridge between customer success and product development teams. They gather feedback from customer-facing teams to identify recurring pain points and relay those insights to inform product enhancements. Regularly, they participate in cross-functional meetings, prioritize feature requests, and help design solutions that improve customer experience. This collaboration ensures that product updates align with customer needs and that support teams are well-equipped to assist users, ultimately driving customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success product manager, and why are they important?

To thrive as a Customer Success Product Manager, you need a blend of product management expertise, customer advocacy, data analysis skills, and typically a degree in business, marketing, or a related field. Familiarity with CRM tools (like Salesforce), product analytics platforms, and customer feedback systems is commonly required. Exceptional communication, problem-solving, and relationship-building abilities distinguish top performers in this role. These skills ensure you can effectively bridge customer needs with product development, driving both customer satisfaction and business growth.

What is the difference between Customer Success Product Manager vs Customer Success Manager?

AspectCustomer Success Product ManagerCustomer Success Manager
Primary FocusAligning product features with customer needs and driving product improvementsEnsuring customer satisfaction and retention through support and relationship management
Required SkillsProduct knowledge, project management, customer feedback analysisCustomer service, communication, relationship building
Work EnvironmentCross-functional teams, product development, technical environmentCustomer support, account management, client interactions
Common UsageTech companies, SaaS providers, product-centric organizationsService industries, SaaS, enterprise solutions

The main difference is that the Customer Success Product Manager focuses on integrating customer feedback into product development, while the Customer Success Manager concentrates on maintaining customer relationships and satisfaction. Both roles are vital in SaaS and tech industries but serve different functions within customer lifecycle management.

What job categories do people searching Customer Success Product Manager jobs in Rialto, CA look for?

The top searched job categories for Customer Success Product Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Success Product Manager jobs?

Cities near Rialto, CA with the most Customer Success Product Manager job openings:

Customer Success Product Manager jobs near you
Infographic showing various Customer Success Product Manager job openings in Rialto, CA as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $159,847 per year, or $76.8 per hour.

Customer Success Manager

Metroll

Fontana, CA • On-site

Other

Re-posted 11 days ago

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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