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Customer Service Manager Jobs in Rialto, CA (NOW HIRING)

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

Emerging Blue Jobs

Customer Service Manager

Chino, CA

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

the bugman

Service Manager

Anaheim, CA · On-site

$65K - $85K/yr

Resolve customer service opportunities * Maintain accurate service and team member records * Manage ... equipment and inventory maintenance * Oversee vehicle fleet * Exhibit performance standards and ...

Wastequip

Service Manager

Jurupa Valley, CA · On-site

$120K - $135K/yr

This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance. The Service Manager will lead both ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rialto, CA

Customer Service Manager information

See Rialto, CA salary details

$24.6K

$58.2K

$101.3K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Rialto, CA is $58,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $70,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rialto, CA? The most popular types of Customer Service jobs in Rialto, CA are:
What are popular job titles related to Customer Service Manager jobs in Rialto, CA? For Customer Service Manager jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rialto, CA look for? The top searched job categories for Customer Service Manager jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Customer Service Manager jobs? Cities near Rialto, CA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,159 per year, or $28 per hour.

Customer Service Manager

The Clark Team

Corona, CA • On-site, Remote

$89K - $165K/yr

Full-time

Re-posted 27 days ago

Job description

Description

The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment, we encourage you to apply!

Responsibilities:
  • Oversee and lead the customer service team to ensure high levels of customer satisfaction
  • Develop and implement strategies to improve customer service processes and procedures
  • Handle escalated customer inquiries and provide resolutions in a timely manner
  • Train, mentor, and coach customer service representatives to enhance their skills and performance
  • Monitor team performance metrics and generate reports for management review
Requirements:
  • Proven experience in a customer service management role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with a focus on team development
  • Ability to analyze data and identify areas for improvement
  • Proficiency in customer service software and CRM systems
  • Detail-oriented with a customer-centric approach