Customer Service Manager Jobs in Rialto, CA (NOW HIRING)

Job Description:

Wastequip WRX is seeking a Service Manager to lead our Jurupa Valley operation. This role is responsible for owning the full-service business, including team leadership, operational execution, customer satisfaction, and financial performance.

The Service Manager will lead both shop and mobile service operations, ensure high-quality, timely repairs while driving revenue growth and strong customer relationships.

Salary Range: $120,000 - $135,000 (Based on experience).

Key Responsibilities:

Leadership & Culture

Lead, coach, and develop service technicians and support staff

Build a high-accountability, performance-driven culture

Create a work environment focused on respect, engagement, and retention

Champion and enforce a safety-first culture

Financial & Business Ownership:

Own service revenue, labor utilization, and profitability targets

Develop and execute the annual operating plan

Monitor performance and take action to improve results in real time

Drive growth in service sales across existing and new customers

Operational Execution:

Manage daily service operations including:

Scheduling and workflow management

Technician productivity and efficiency

On-time delivery and turnaround time

Establish and maintain a daily and weekly operating cadence to track performance

Ensure consistent, high-quality execution across shop and field service

Mobile Service & Field Execution:

Lead mobile service operations, including:

Technician routing and dispatch

Field productivity and utilization

Response time and customer uptime

Improve efficiency of field service delivery and coverage

Parts & Service Integration:

Partner closely with the parts team to:

Improve fill rate and parts availability

Reduce downtime caused by stockouts

Prioritize critical repairs and customer needs

Actively manage backorders and open work orders to completion

Customer & Commercial Focus:

Take ownership of customer satisfaction and retention

Build and maintain strong relationships with key customers

Identify opportunities to expand service revenue and cross-sell parts and services

Proactively address customer issues and drive them to resolution

Technical Leadership:

Support team with technical expertise across:

Heavy-duty truck systems

Welding, electrical, pneumatic, and hydraulic systems

Conduct or oversee equipment inspections and job scoping

Ensure quality standards are met on all repairs

Key Performance Expectations:

Success in this role will be measured by:

Service revenue growth

Labor utilization and technician productivity

Turnaround time and on-time completion

Customer satisfaction and retention

Parts availability and reduced downtime

Team engagement and retention

Qualifications:

5+ years of leadership experience in service, maintenance, or heavy-duty equipment

Strong knowledge of heavy-duty trucks, refuse equipment, or similar industry

Proven ability to lead teams and drive operational performance

Experience managing financial results (revenue, cost, profitability)

Experience with ERP systems and Microsoft Excel

Clean driving record and ability to travel as needed

Required Skills:

leadership and communication skills

Ability to operate in a fast-paced, high-accountability environment

Strong problem-solving and decision-making skills

Customer-first mindset with a focus on results

Language Requirement:

Must be fluent in English (speaking, reading, and writing)

Bilingual English/Spanish strongly preferred

Company Benefits:

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

Prescription (Rx) Insurance

Health Savings Account (HSA)

2 Dental Plan Options - Base Dental and Buy-Up Dental Plans

Vision Insurance

Flexible Spending Accounts (FSA's)

Health Care FSA

Dependent Care FSA

Company Paid Base Life Insurance

Company Paid Accident, Death & Dismemberment Insurance

Company Paid Business Travel Accident Insurance

Company Paid Disability Insurance

Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

Employee Assistance Program (EAP)

Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance

401(K) Retirement Plan with 50% Company Match

Voluntary Pet Insurance

Vacation and Personal/Sick Time

Paid Grandparent Leave

Paid Bonding Leave

Adoption Assistance

Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.