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Customer Success Program Manager Jobs in California

Luma AI

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager This is a rare and foundational opportunity to be an early Customer Success Manager at Luma. You will be a foundational member of our growing customer success function ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...

Medput

Customer Success Manager

Santa Monica, CA

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Ascend

Customer Success Manager

San Francisco, CA · On-site

$105K - $110K/yr

Your Role We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function. This role will own the end to end ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

Revvo

Customer Success Manager

San Mateo, CA · On-site

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

GetChange Corp

Customer Success Manager

San Francisco, CA · On-site

$75K - $90K/yr

Customer Success Manager San Francisco, California, United States Job Openings Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change ...

odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...

Juicebox

Customer Success Manager

San Francisco, CA · On-site

As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like ...

Ansa

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager It's time that payments work for merchants, not the other way around. Ansa ... Our platform enables our customers to turn stored value and loyalty programs into a powerful growth ...

Odoo

Customer Success Manager

Brisbane, CA · On-site

$70K - $90K/yr

Customer Success Managers * Key Account Managers What's great in the job? * Healthcare, Dental ... Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

unwrap, inc.

Customer Success Manager

Santa Barbara, CA · On-site

Customer Success Manager Do you love helping others achieve their goals? Are you one of the most ambitious people you know? If so, you'll be right at home at Unwrap. We are hiring a Customer Success ...

TRM

Customer Success Manager

San Francisco, CA · On-site

As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world's most sophisticated cyber ...

Luma AI

Customer Success Manager

Redwood City, CA · On-site

Manage existing customer relationships, ensuring their success and satisfaction with Luma's products. * Provide valuable input from customer experiences, acting as the voice of the customer to ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in California

Customer Success Program Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success program manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for customer success program manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in California? For Customer Success Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in California look for? The top searched job categories for Customer Success Program Manager jobs in California are:
What cities in California are hiring for Customer Success Program Manager jobs? Cities in California with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in California as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.
Customer Success Manager

Customer Success Manager

Luma AI

San Francisco, CA • On-site

Other

Posted 13 days ago

Job description

Customer Success Manager

This is a rare and foundational opportunity to be an early Customer Success Manager at Luma. You will be a foundational member of our growing customer success function, directly managing existing business while helping translate invaluable customer experiences into processes that will inform our product and future GTM strategy. Your impact will be immediate and far-reaching, acting as a catalyst for our growth and the evolution of our creative AI platform.

What You'll Do
  • Manage existing customer relationships, ensuring their success and satisfaction with Luma's products.
  • Provide valuable input from customer experiences, acting as the voice of the customer to internal teams.
  • Help define and refine foundational customer success processes.
  • Drive robust feedback loops between customers and our product/engineering teams to inform future development.
  • Identify patterns in customer issues and proactively assist in developing solutions and best practices.
  • Execute the initial customer journey and engagement models for a rapidly evolving frontier technology.
Who You Are
  • 3-5 years of professional experience in Customer Success, Account Management, or a related client-facing function, with a proven track record of driving results.
  • A "doer" who thrives in a fast-paced, dynamic environment and is motivated to manage customer relationships hands-on.
  • Highly independent and motivated, capable of operating with significant autonomy.
  • Demonstrated ability to manage existing business effectively while simultaneously providing valuable input that helps shape organizational processes.
  • Exceptional ability to translate customer feedback into actionable insights for product and engineering teams.
  • Comfortable navigating organizational ambiguity and adapting to evolving team structures as the company scales.
What Sets You Apart (Bonus Points)
  • Background working at product-led & creative startups (e.g., Figma, Notion, Linear, Canva).
  • Experience in frontier tech or generative AI companies where the product evolves rapidly (e.g., Runway, Pika, Replit, Cursor, Perplexity).
  • Experience in high-growth, high-chaos environments such as media, advertising, or creative agencies (e.g., TikTok, AdTech).
Compensation

The base pay range for this role is $110 – $135,000 per year.

About Luma

Luma's mission is to build unified general intelligence that can generate, understand, and operate in the physical world. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So, we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.

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