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Customer Success Program Manager Jobs in California

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Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... The candidate should be able to contribute to building relationships, implementing new programs ...

Box

Scaled Customer Success Manager

San Francisco, CA · On-site

Partner with Marketing and Box Consulting to operationalize customer success programs that require ... Familiarity with CRM hygiene and reporting is required. Box lives its values, with community and in ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... The candidate should be able to contribute to building relationships, implementing new programs ...

StarTech.com

Customer Success Manager

Newark, CA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Medput

Customer Success Manager

Santa Monica, CA · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Medput

Customer Success Manager

Santa Monica, CA · On-site

Company Description MedPut is an innovative SaaS based employee benefit program that provides ... We are looking for a results-driven Customer Success Manager who is ready to contribute to the ...

Privy

Customer Success Manager

Los Angeles, CA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

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Customer Success Program Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success program manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success program manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in California? For Customer Success Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in California look for? The top searched job categories for Customer Success Program Manager jobs in California are:
What cities in California are hiring for Customer Success Program Manager jobs? Cities in California with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager

Selector Software

Santa Clara, CA • On-site

Full-time

Re-posted 26 days ago

Job description

Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience and automated data engineering pipelines.

We are a Series B funded startup and looking for strong customer success managers to join us and help drive customer satisfaction.


Job Overview

The Customer Success Manager (CS) is responsible for the successful use and adoption of the Selector platform within a customer’s environment by providing in-depth product knowledge, technical support, and implementation guidance. CS acts as a trusted advisor to help customers optimize their usage and reach desired outcomes throughout the customer lifecycle, from post-sales deployment to adoption stages. 

The CS will drive adoption by meeting weekly with customers to understand their current challenges around observability and then working closely with the Engineering team to outline the requirements necessary to meet the customer’s desired outcome. Leveraging their networking and/or NPM APM tool background, the CS will help work closely with the customer’s engineering and operations teams to help them comprehend how Selector will simplify their life. 


Responsibilities and Duties

  • Act as liaison between the customer and Selector to gather the customer’s goals and requirements;
  • The CS will work with adjacent teams to break down customer gathered objectives into tasks that will be tracked to completion. Knowledge of Jira, Confluence, and program management skills preferred;
  • Educate the customer on best practices of Selector platform. This includes how other customers are leveraging the platform;
    Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices;
  • Assist in the creation of customer facing documentation that will be used for training and/or user guides; 
  • Provide weekly health checks to ensure the customer’s environment is in a reliable and healthy state; Track customer adoption, sentiment, and adoption; 
  • Implementation management: Ensure assigned new customers are seamlessly launched/go live on the initially agreed upon date with high customer satisfaction;
  • Maximizing customer value: Generate referrals, sales references, and public-speaking opportunities from existing customers in-line with quarterly goals.


Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience. 
  • Strong program management and customer relationship management experience is preferred. 
  • Experienced with designing SQL queries to extract, validate, and analyze data;
  • Working knowledge of networking protocols and cloud compute infrastructure;
  • Experience working with Cisco, Juniper, or similar network equipment;
  • Excellent problem-solving and troubleshooting skills;
  • Strong communication and customer service skills.


Final offer amounts are determined by multiple factors, including prior experience and location, and may vary from the amount listed.