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Technical Customer Success Manager Jobs in California

Steg.AI

Technical Customer Success Manager

Irvine, CA · On-site

$90 - $140/hr

# Technical Customer Success ManagerIrvine, CA**Full Time -- In Office -- Irvine, CA**## Steg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require ...

New

Base

Technical Customer Success Manager

San Francisco, CA · On-site

$120 - $150/hr

We're looking for a technically minded, AI-forward Customer Success Manager to help customers build ... A blend of technical expertise (integrations, CRM implementation, software configuration) and ...

Port

Technical Success Manager

Palo Alto, CA · On-site +1

In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic ... technical depth with strategic account management to drive customer success, we'd love to have you ...

Blackhornvc

Customer Success Manager

Palo Alto, CA · On-site

$120 - $160/hr

As a Customer Success Manager, you will own post-sale customer relationships, drive platform ... Comfort discussing AI and computer vision concepts with technical customers -- model performance ...

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Technical Customer Success Manager information

See California salary details

$50.3K

$150.3K

$191K

How much do technical customer success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical customer success manager in California is $150,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,600.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in California?

For Technical Customer Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in California look for?

The top searched job categories for Technical Customer Success Manager jobs in California are:

What cities in California are hiring for Technical Customer Success Manager jobs?

Cities in California with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $150,293 per year, or $72.3 per hour.

Technical Customer Success Manager

Steg.AI

Irvine, CA • On-site

$90 - $140/hr

Other

Posted 2 days ago

New

Job description

# Technical Customer Success ManagerIrvine, CA**Full Time — In Office — Irvine, CA**## Job DescriptionSteg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require dedicated, high-touch engagement during the most critical stage of the customer lifecycle. You will lead onboarding, accelerate time to value, and establish a strong foundation for long-term growth and retention.Working closely with Business Development and Engineering, you will guide customers through discovery, planning, and technical integrations, ensuring they feel supported, prepared, and confident from the start of their journey with Steg.AI. You will leverage your technical expertise to troubleshoot issues, provide practical solutions, and clearly communicate technical concepts to both technical and non-technical audiences.This role requires travel for conferences, customer meetings, and industry events.## About Steg.AISteg.AI's mission is to protect and authenticate digital media. We do it by creating software that uses machine learning to watermark digital media. Our watermarks are invisible to humans, but detectable by our proprietary algorithms.Founded in 2019, Steg.AI is a National Science Foundation (NSF) and investor-funded startup based in Orange County, California. We service customers across many industries such as consumer electronics, media & entertainment, and government.## Scope of Responsibility* Lead onboarding and adoption of Steg.AI with enterprise customers* Help customers effectively leverage Steg.AI to achieve their content security goals* Build strong customer relationships and maximize customer retention* Lead regular customer meetings to ensure ongoing support and customer satisfaction* Identify patterns impacting customer experience and usage* Communicate customer requirements to the engineering team to co-craft technical action items* Represent Steg.AI at conferences, customer sites, and industry events## Qualifications* 4+ years in customer success, support, or a similar role* Comfortable explaining technical concepts to technical and non-technical audiences* Understands APIs, integrations, authentication flows, and data mapping; can quickly learn new technical concepts* Strong collaboration, communication, and organizational skills* Thrives in a fast-paced, early-stage startup environment## To ApplySend your resume/CV to **careers@steg.ai**Apply now #J-18808-Ljbffr

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