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Technical Customer Success Manager Jobs in California

Zof AI

Technical Customer Success Manager

San Francisco, CA · On-site

$110 - $170/hr

Zof AI is seeking a Technical Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging ...

New

Jobtailor

Technical Customer Success Manager

San Jose, CA · On-site

$90 - $130/hr

Requirements * 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment. * Experience managing big enterprise customer relationships and supporting successful ...

New

Steg.AI

Technical Customer Success Manager

Irvine, CA · On-site

$90 - $140/hr

# Technical Customer Success ManagerIrvine, CA**Full Time -- In Office -- Irvine, CA**## Steg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require ...

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Technical Customer Success Manager information

See California salary details

$50.3K

$150.3K

$191K

How much do technical customer success manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for technical customer success manager in California is $150,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $178,600.00 per year, depending on experience, location, and employer.

What is a technical customer success manager?

A Technical Customer Success Manager (TCSM) is responsible for ensuring customers successfully adopt and utilize a company's technical products or services. They bridge the gap between customers and internal teams, providing technical guidance, troubleshooting issues, and optimizing product usage. TCSMs work closely with sales, support, and product teams to drive customer satisfaction, retention, and long-term success. Their role often includes onboarding new customers, providing training, and identifying opportunities for upselling or expansion. Ultimately, they help customers achieve their desired outcomes while driving business growth.

What are the typical daily responsibilities of a technical customer success manager?

Technical Customer Success Managers typically spend their days onboarding new clients, addressing technical questions or issues, and ensuring customers are maximizing the value of the company's products or services. This role often involves collaborating closely with engineering, product, and sales teams to resolve escalated issues and advocate for customer needs. Regular responsibilities may include conducting training sessions, monitoring customer health metrics, and identifying upsell or renewal opportunities. Effective communication and multitasking are essential, as you'll be managing multiple client accounts and projects simultaneously. This dynamic environment offers a great balance of technical problem-solving and relationship management.

What are the key skills and qualifications needed to thrive in the technical customer success manager position, and why are they important?

To thrive as a Technical Customer Success Manager, you need a strong background in account management, technical troubleshooting, and customer relationship management, often supported by experience in SaaS or IT environments and a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and relevant certifications (e.g., Salesforce, ITIL, or technical support certificates) are highly valuable. Exceptional communication, proactive problem-solving, and strong organizational skills set top candidates apart. These competencies are crucial for driving customer satisfaction, ensuring smooth onboarding and support, and successfully bridging the gap between technical teams and clients.

What are popular job titles related to Technical Customer Success Manager jobs in California?

For Technical Customer Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Technical Customer Success Manager jobs in California look for?

The top searched job categories for Technical Customer Success Manager jobs in California are:

What cities in California are hiring for Technical Customer Success Manager jobs?

Cities in California with the most Technical Customer Success Manager job openings:

Technical Customer Success Manager jobs near you
Infographic showing various Technical Customer Success Manager job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $150,293 per year, or $72.3 per hour.

Technical Customer Success Manager

Zof AI

San Francisco, CA • On-site

$110 - $170/hr

Other

Posted yesterday

New

Job description

Zof AI is seeking a Technical Customer Success Manager to make customers successful after launch and prove it. This is technical customer success: driving adoption, being the first line for debugging and optimizing customer AI deployments, and turning outcomes into evidence that powers renewals and expansion. If you have worked as a Customer Success Engineer, this role consolidates that discipline with account ownership. The ideal candidate is equally comfortable reading a trace and running an executive business review.

Customer Success · Mid to Senior · Full-time · On-site · San Francisco, CA

Responsibilities
  • Own customer adoption and outcomes from launch onward.
  • Serve as the first line for debugging and optimizing customer deployments.
  • Prove value with outcome data that drives renewals and expansion.
  • Run onboarding, training, and regular outcome reviews with customers.
  • Escalate technical issues to engineering with clear reproductions.
  • Detect churn risk early and act on it.
  • Champion the voice of the customer inside product and engineering.
  • Build the customer success playbook as the customer base grows.
Requirements
  • Experience in customer success, support engineering, or technical account management.
  • Enough technical depth to debug and explain AI system behavior.
  • Strong relationship-building and communication skills.
  • Comfort with outcome data, metrics, and business reviews.
  • Strong organization across multiple accounts.
  • High ownership of customer outcomes.
  • Willingness to use AI tools deeply in day-to-day work.
  • Comfort operating in a fast-moving environment.
Nice to have
  • Prior customer success engineering or solutions experience.
  • Experience supporting AI, developer tools, or enterprise software.
  • Ability to read code and logs.
  • Experience with renewals and expansion motions.

Must be technical enough to debug and explain AI deployments, not just report on them

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