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Account Success Manager Jobs in California (NOW HIRING)

StarTech.com

Customer Success Manager

Newark, CA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the ... This includes delivering personalized account management, ensuring that customers are aware of all ...

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the ... This includes delivering personalized account management, ensuring that customers are aware of all ...

Bynder

Enterprise Customer Success Manager

San Carlos, CA · On-site

$92K - $130K/yr

As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are ... Collaborate on account strategy for retention and growth with Strategic Account Managers, the ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... active account with us. You will also work closely with other employees to ensure customer ...

Bee Genius

Customer Success Manager

Oakland, CA · On-site

$70K - $100K/yr

Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At ... Responsibilities: * Serve as the primary point of contact for assigned customer accounts

Factory

Customer Success Manager

San Francisco, CA · On-site

In this role, you will own a portfolio of key accounts and act as the main point of contact in ... role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally ...

We Recruit

Customer Success Manager

Los Angeles, CA · On-site

Customer Success Manager We are looking for a customer success manager who can provide ongoing ... active account with us. You will also work closely with other employees to ensure customer ...

JetInsight

Operator Success Manager

San Mateo, CA · On-site

Operator Success Manager Remote (United States continental 48) / San Mateo, California, United ... CSM or Account Manager ideally in a technology company * An attitude that gets things done * A ...

Campfire

Customer Success Manager

San Francisco, CA · On-site

Proactively manage account health and identify churn risk * Lead QBRs, success planning, and ongoing check-ins * Manage renewals for your book of business * Identify and support expansion ...

Metroll

Customer Success Manager

Fontana, CA

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience ... This includes delivering personalized account management, ensuring that customers are aware of all ...

IDT Inc

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an ... Proactive Account Engagement and Relationship Management: Systematically engage with a carefully ...

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All JobsAccount Success JobsAccount Success Manager JobsAccount Success Manager Jobs in California

Account Success Manager information

See California salary details

$29.1K

$65K

$104.6K

How much do account success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for account success manager in California is $64,954.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.
What are popular job titles related to Account Success Manager jobs in California? For Account Success Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Account Success Manager jobs in California look for? The top searched job categories for Account Success Manager jobs in California are:
What cities in California are hiring for Account Success Manager jobs? Cities in California with the most Account Success Manager job openings:
Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in California as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,954 per year, or $31.2 per hour.

Enterprise Customer Success Manager

Criteria Corp

West Hollywood, CA • On-site

Full-time

Re-posted 19 days ago

Job description

We are seeking an Enterprise Customer Success Manager to own and nurture relationships with our enterprise-sized customers. In this role, you will serve as a trusted advisor to C-suite executives and senior stakeholders, driving measurable business outcomes and ensuring long-term partnership success. You will manage a portfolio of enterprise accounts representing ~$2.5M in ARR.


Responsibilities

Account Ownership

  • Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
  • Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
  • Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
  • Serve as the primary point of accountability for customer health, adoption, retention, and expansion

Business Value & Outcomes

  • Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
  • Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
  • Translate usage data and product capabilities into clear business impact narratives
  • Identify adoption gaps and coordinate resources to close them

Revenue Stewardship

  • Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
  • Partner with Client Account Executives to identify and surface expansion opportunities
  • Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
  • Support business cases for additional product investment when expansion opportunities are identified

Cross-Functional Orchestration

  • Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
  • Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
  • Collaborate with Account Management on account strategy for shared accounts

Risk Management

  • Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
  • Develop and execute risk mitigation plans with clear timelines and ownership
  • Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce

Requirements

To be successful in this role the incumbent will demonstrate the following:

  • 3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
  • Proven track record of 95%+ gross retention and net expansion in enterprise segments
  • Experience navigating complex, matrixed organizations with extended sales and renewal cycles
  • Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
  • Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
  • Exceptional communication and presentation skills with executive audiences
  • Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
  • Experience developing and executing multi-year strategic account plans tied to measurable outcomes
  • Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
  • Familiarity with enterprise procurement, legal, and security review processes

Apply