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Customer Success Program Manager Jobs in Orange, VA

L3HHCM20

Specialist, Program Management

Culpeper, VA · On-site

$80K - $149K/yr

The Program Manager will assist in leading all phases of programs: planning, execution, strategy ... Responsible for effectively briefing internal and external customers during Program Management ...

L3HHCM20

Specialist, Program Management

Culpeper, VA · Hybrid

$80K - $149K/yr

Responsible for cost, schedule, and technical performance for designated project areas working with a program lead or manager to achieve results. Acts as customer contact for program activities ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Orange, VA

Customer Success Program Manager information

See Orange, VA salary details

$31.3K

$79.9K

$134.7K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Orange, VA is $79,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $95,200.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Orange, VA look for?

The top searched job categories for Customer Success Program Manager jobs in Orange, VA are:

What cities near Orange, VA are hiring for Customer Success Program Manager jobs?

Cities near Orange, VA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Orange, VA as of August 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $79,910 per year, or $38.4 per hour.

Specialist, Program Management

L3HHCM20

Culpeper, VA • On-site

$80K - $149K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Job Title: Specialist, Program Management

Job Code: 42502

Job Location: Orange, VA

Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off  

Job Description:

The Missile Solutions Segment of L3Harris is currently seeking a Program Manager to join our Orange, VA office. This position will support the D5 LE FBM program. The Program Manager will assist in leading all phases of programs: planning, execution, strategy, and management. Drives program action to achieve business and financial objectives for orders, revenue, profit, and cash flow for an existing program. Responsible for cost, schedule, and technical performance for designated project areas working with a program lead or manager to achieve results.

Essential Functions:

      Responsible for management and contract performance of a program or elements of a program.

      Manages and directs assigned program, which includes defining and understanding program scope, managing overall schedules and budget in accordance with applicable contractual and L3Harris policies.

      Assures through the assigned program team that contract performance responsibility is properly delegated to  performing organizations and outside suppliers.

      Develops and implements plans for follow-on production programs including proposal development, submittal, negotiation, and definitization.

      Responsible for effectively briefing internal and external customers during Program Management Reviews.

      Responsible for effectively communicate with the Integrated Program Team which functions include engineering, quality assurance, manufacturing, test, production support, procurement, contracts and finance.

      Up to 25% business travel to other L3Harris and customer sites.

      Ability to obtain U.S. Secret Security Clearance.

Qualifications:

      Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

 

Preferred Additional Skills:

      Project Management Institute (PMI) certification.

      Experience with Earned Value Management (EVMS) is a plus.

      Demonstrated leadership.

      Extensive knowledge of financial management and business development practices.

      Experience with DoD contract execution. Experience with Microsoft Office products (Project, Excel, PowerPoint, Word).

In compliance with pay transparency requirements, the salary range for this role in Virginia is $80,500-$149,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

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