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Customer Service Manager Jobs in Ladera Ranch, CA

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

$89K - $165K/yr

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

BioPhase Solutions

Customer Service Manager

Anaheim, CA · On-site

$75/hr

We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company. Salary: $75-95k depending on experience Summary: We are seeking a ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

$60K/yr

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. * Collaborate cross-departmentally, streamlining communication and operations ...

Goldfish Swim School

Sales and Customer Service Manager

CA · On-site

$22 - $27/hr

... customer service, retail, vending and workplace employee activities. Provides weekly audits to the General Manager and Assistant General Manager of the Front Desk Notes, Registration/Withdrawal Log ...

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

MITER Brands

Manager, Customer Service

Temecula, CA · On-site

$95K - $119K/yr

Manager, Customer Service Location: Temecula, CA Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM | 100% Onsite Travel: Up to 15% throughout the Southern California and Desert Mountain regions ...

Mr. Rooter

Service Manager

Anaheim, CA · On-site

$130K/yr

Position Summary The Service Manager is responsible for overseeing daily field operations, technician performance, customer satisfaction, scheduling efficiency, and service profitability for Mr.

Midas

Customer Service Representative

Tustin, CA · On-site

$18/hr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Bridgestone Americas, Inc.

Service Manager

Brea, CA · On-site

$23.69 - $35.54/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Penske Automotive Group

Service Manager

Santa Ana, CA · On-site

$150K - $220K/yr

The Service Manager is responsible for running an efficient and profitable service department. This ... Ensure our customers have a world-class experience at every step along their ownership journey.

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ladera Ranch, CA

Customer Service Manager information

See Ladera Ranch, CA salary details

$26K

$61.7K

$107.4K

How much do customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer service manager in Ladera Ranch, CA is $61,654.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Ladera Ranch, CA?

The most popular types of Customer Service jobs in Ladera Ranch, CA are:

What job categories do people searching Customer Service Manager jobs in Ladera Ranch, CA look for?

The top searched job categories for Customer Service Manager jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Customer Service Manager jobs?

Cities near Ladera Ranch, CA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,654 per year, or $29.6 per hour.

Customer Service Manager

The Clark Team

Corona, CA • On-site, Remote

$89K - $165K/yr

Full-time

Re-posted 4 days ago

Job description

Description

The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment, we encourage you to apply!

Responsibilities:
  • Oversee and lead the customer service team to ensure high levels of customer satisfaction
  • Develop and implement strategies to improve customer service processes and procedures
  • Handle escalated customer inquiries and provide resolutions in a timely manner
  • Train, mentor, and coach customer service representatives to enhance their skills and performance
  • Monitor team performance metrics and generate reports for management review
Requirements:
  • Proven experience in a customer service management role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with a focus on team development
  • Ability to analyze data and identify areas for improvement
  • Proficiency in customer service software and CRM systems
  • Detail-oriented with a customer-centric approach