ZipRecruiter

Log In

1

Customer Success Program Manager Jobs in Ladera Ranch, CA

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site +1

The Customer Success Lead is a critical frontline leader and subject matter expert responsible for managing complex, urgent, and high-visibility member escalations including executive-level ...

eTurns, Inc.

Be Seen First

Customer Success Specialist

Irvine, CA · On-site

$65K/yr

eTurns is looking for a Customer Success Specialist to join our growing team. In this hybrid role ... TrackStock is VMI and CMI automated inventory management software that simplifies replenishment ...

HME

Customer Success Advisor

Carlsbad, CA · On-site

$70K - $79K/yr

Works in concert with Account Managers and other members of the HME Team to meet and exceed ... Experience in a customer-facing Customer Success, Account Management, Technical Account Management ...

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

Customer Success Management Manager We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert ...

Alteryx

Manager, Customer Success - US West

Irvine, CA · On-site +1

$184K - $235K/yr

The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group of Customer Success Managers who directly support pods of accounts with partnering GTM roles. The ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

ALTO USA LLC

Customer Success Specialist

Fullerton, CA · Remote

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

ALTO USA LLC

Customer Success Specialist

Anaheim, CA · Remote

ALTO US is seeking a Customer Success Specialist (CSS) to join our US Operations team. The CSS is a ... This role will report to the Regional Operations Manager and/or Director of Operations. A candidate ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Position Summary The Customer Program Manager is responsible for meeting the needs of our customers ... Defines and monitors key performance indicators to measure program success. * Identifies potential ...

next page

Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Ladera Ranch, CA

Customer Success Program Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success program manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer success program manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Customer Success Program Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Customer Success Program Manager jobs? Cities near Ladera Ranch, CA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Ladera Ranch, CA as of June 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.

Customer Success Lead

Alignment Healthcare

Orange, CA • On-site, Remote

Full-time

Posted 27 days ago

Alignment Healthcare rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

209th of 261 rated insurance

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Customer Success Lead is a critical frontline leader and subject matter expert responsible for managing complex, urgent, and high-visibility member escalations including executive-level escalations. Reporting directly to the Supervisor, Customer Success, this role operates as a "working lead," balancing direct member interaction with team support and operational oversight.
This role requires strong ownership, sound judgment, and a deep commitment to service recovery excellence. The Lead is accountability for resolving escalations end-to-end, especially those that are sensitive, time-critical, or impactful to senior leadership, while consistently delivering empathetic, compassionate, and human-centered experiences
In close partnership with frontline Specialists, the Lead provides real-time guidance, removes barriers, and ensures high-quality, timely resolution aligned with organizational standards, regulatory requirements, service expectations and caring connections.
Job Duties/Responsibilities:
Escalation Ownership & Service Recovery Excellence
  • Take full ownership of complex, urgent, and high-visibility member escalations, including executive and market leader cases, ensuring timely and complete resolution.
  • Lead service recovery efforts with a focus on empathy, active listening, and restoring member trust through meaningful and caring interactions.
  • Serve as the primary point of contact for sensitive or escalated issues, demonstrating accountability from intake through resolution.
  • Ensure all escalation responses are accurate, compliant, and aligned with organizational tone and quality expectations.
  • Partner cross-functionally to remove barriers and drive resolution for escalations that require coordination across departments.

Operational Support Responsibilities
  • Maintain a "working" role by handling inbound and outbound member interactions in alignment with departmental productivity and service level goals.
  • Support daily triage and prioritization of escalation cases, ensuring appropriate assignment and timely follow-up.
  • Monitor active cases to ensure adherence to SLAs, quality standards, and service recovery expectations.
  • Address complaints and grievances in accordance with Medicare Managed Care requirements and internal procedures.

Frontline Team Support & Enablement
  • Serve as a subject matter expert and primary resource for Specialists, providing real-time guidance, coaching, and escalation support.
  • Actively support frontline Specialists in navigating complex cases, reinforcing an ownership mindset and high standards of member care.
  • Foster a culture of empathy and accountability across the team.
  • Assist with onboarding, including nesting support, live call monitoring, and guidance to ensure readiness and confidence.

Performance Monitoring & Continuous Improvement
  • Assist in monitoring individual and team performance across productivity, quality, and service metrics.
  • Identify trends in escalations and member feedback; provide insights and recommendations to leadership.
  • Partner with Training and leadership to identify skill gaps and support ongoing development initiatives.
  • Contribute to process improvement efforts aimed at reducing escalations, efficiencies and improving the overall member experience.

Collaboration & Communication
  • Collaborate closely with the Supervisor, Customer Success to ensure alignment of priorities, escalations, and team performance.
  • Maintain clear, professional, and effective communication with internal stakeholders, including leadership and cross-functional partners.
  • Support reporting needs related to escalation trends, risks, and service recovery outcomes.

Compliance & Confidentiality
  • Maintain strict adherence to HIPAA, privacy, and data security standards.
  • Ensure all member interactions and case documentation meet regulatory and organizational compliance requirements.

Other Responsibilities
  • Assist with monitoring attendance and schedule adherence.
  • Encourage a culture of accountability, collaboration, and continuous improvement.
  • Perform other duties as assigned.
  • Supports the Supervisor, Customer Success in the day-to-day oversight of team operations. Assists with planning and monitoring work; provides input on performance, as needed. Acts as a role model and leader within the team, particularly in handling escalations and supporting frontline staff.

Job Requirements:
Experience:
  • Required:
    • Strong knowledge of Medicare Managed Care plans required
    • 3+ years of customer service experience required (healthcare preferred)
    • Previous Lead or equivalent experience required
  • Preferred:
    • Experience handling complex or executive-level escalations strongly preferred
    • Bilingual (English/Spanish) preferred

Education:
  • Required: High school diploma or GED with relevant work experience
  • Preferred: Bachelor's degree in Healthcare Administration, Business, or related field with relevant work experience

Training:
  • Required: None

Specialized Skills:
• Required:
  • Working knowledge of Microsoft Excel, PowerPoint, SharePoint, and Power BI
  • Experience with Microsoft Teams and case management systems
  • Strong communication skills with the ability to bridge people, process, and technology
  • Demonstrated ability to handle high-pressure situations with professionalism and sound judgment
  • Strong ownership mindset and accountability
  • Empathy and emotional intelligence in high-stress interactions
  • Conflict resolution and de-escalation expertise
  • Critical thinking and problem-solving skills
  • Ability to influence and support peers without direct authority

• Preferred:
  • Bilingual (English/Spanish)

Licensure:
• Required: None
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to walk; stand; reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.
If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com.
Pay Range: $44,790.00 - $67,185.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.

What Alignment Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply