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Customer Success Program Jobs in Encinitas, CA (NOW HIRING)

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Customer Success Program information

See Encinitas, CA salary details

$12

$26

$50

How much do customer success program jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for customer success program in Encinitas, CA is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a customer success program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a customer success program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a customer success program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.

What are popular job titles related to Customer Success Program jobs in Encinitas, CA?

For Customer Success Program jobs in Encinitas, CA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program jobs in Encinitas, CA look for?

The top searched job categories for Customer Success Program jobs in Encinitas, CA are:

What cities near Encinitas, CA are hiring for Customer Success Program jobs?

Cities near Encinitas, CA with the most Customer Success Program job openings:

Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Encinitas, CA as of June 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,101 per year, or $26 per hour.

Staff Vendor Partner Manager, Intuit Customer Success

Intuit

San Diego, CA

$147K - $200K/yr

Full-time

Posted 10 days ago

Intuit rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 244 rated software companies

Job description

Overview

We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.

As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.


Responsibilities

Partner Management & Service Delivery

  • Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.
  • Hold partners accountable to KPI targets across CSAT, AHT, and Issue Resolution - initiating and tracking performance improvement plans when performance falls below threshold.
  • Facilitate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), ensuring partners deliver data-driven pre-reads, own root-cause analysis, and execute on improvement actions.
  • Build trusted relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
  • Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.

Strategic Programs & Transformation

  • Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.
  • Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.
  • Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.
  • Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.

Data-Driven Insight & Impact

  • Monitor partner performance and staffing views, identifying improvement opportunities and building actionable strategies.
  • Ensure staffing delivery against capacity plans, flagging intraday gaps and coordinating real-time coverage adjustments in partnership with workforce planning.
  • Build executive-level insights to communicate progress, value, and impact of initiatives and partnerships.

Qualifications


  • 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships
  • Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders
  • Experience with contact center KPIs, WBR/MBR cadences, and performance management frameworks 
  • Familiarity with expert enablement, change management coordination, and readiness processes in BPO or large-scale service delivery environments
  • Bachelor's degree required; MBA or advanced degree preferred
  • Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution
  • Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted subject matter expert
  • Deep analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively
  • Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact
  • Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. 

The expected base pay range for this position is:
San Diego $147,500 - $200,000

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