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Customer Success Jobs in California (NOW HIRING)

Claryo, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $180K/yr

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...

Webox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

In this role, you will work closely with Customer Success, Sales, and Operations teams to ensure smooth day-to-day account execution, proactively address issues, and deliver a consistently strong ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

Revvo,

Customer Success Manager

San Mateo, CA · On-site

$100 - $150/hr

Revvo Careers Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success manager, you'll play a pivotal role in ensuring that our customers are getting ...

Selr LLC

Customer Success Manager

San Francisco, CA

$130K - $140K/yr

Customer Success Manager San Francisco, CA (Onsite 5 Days per Week) | Venture-Backed SaaS Startup Compensation: $130,000-$140,000 Base Salary | $150,000 OTE + Equity Our client is a rapidly growing ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the Company : TGR Solutions, Inc. is an ...

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the Company : TGR Solutions, Inc. is an ...

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering ...

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Ability to work cross‑functionally with Customer Success, Sales, and Operations teams Job Summary WeBox is seeking a high‑potential, detail‑oriented Customer Success Associate to support the ...

WeBox

Customer Success Associate

San Jose, CA · On-site

$70K - $90K/yr

Job Summary WeBox is seeking a highpotential, detailoriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering ...

Juicebox, Inc

Customer Success Manager

San Francisco, CA · On-site

$165K - $230K/yr

About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship-from onboarding ...

DwyerOmega

Director, Customer Success

Simi Valley, CA · On-site

The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in California

Customer Success information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in California?

The most popular types of Customer Success jobs in California are:

What are popular job titles related to Customer Success jobs in California?

For Customer Success jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in California look for?

The top searched job categories for Customer Success jobs in California are:

What cities in California are hiring for Customer Success jobs?

Cities in California with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in California as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager

Claryo, Inc

San Francisco, CA • On-site

$165K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments - working closely with Forward Deployed Engineers and Product Managers to turn successful deployments into long-term customer value.
You will own the post-deployment customer lifecycle, ensuring customers realize measurable impact, expand usage, and become long-term partners. This is not a traditional CSM role - it requires strong operational thinking, comfort with technical products, and the ability to work directly with warehouse operators and leadership teams.
This role reports to the COO. Our team works from the office three days a week in SF and NYC, and this role requires ~50% travel. We've found significant value in spending time together, but we're open to exceptional candidates based outside the area.
Why This Role Matters
Deploying AI into real-world operations is only the first step - long-term value comes from sustained adoption and measurable impact. The Customer Success Manager ensures that our technology becomes deeply embedded in customer workflows and delivers ongoing operational improvements.
You will play a critical role in turning early deployments into durable customer relationships, driving retention and expansion while feeding real-world insights back into product and engineering.
Key Responsibilities
  • Own the post-deployment customer lifecycle, including onboarding, adoption, retention, and expansion.
  • Partner closely with Forward Deployed Engineers during and after deployments to ensure we're driving customer value and ongoing success.
  • Build strong relationships with customer stakeholders across operations, technical, and leadership teams.
  • Drive customer adoption and usage, ensuring the product becomes embedded in daily workflows.
  • Define and track success metrics (KPIs) tied to customer outcomes and operational impact.
  • Identify opportunities for account expansion, including new use cases, sites, or product capabilities.
  • Act as the voice of the customer, translating feedback into actionable insights for Product and Engineering teams.
  • Develop and refine customer success playbooks to improve repeatability and scalability.
  • Proactively identify risks to customer success and drive resolution across internal teams.
Requirements
  • Experience in Customer Success, Account Management, or similar customer-facing roles in a B2B SaaS or technical product environment.
  • Strong ability to work with enterprise customers, ideally in operationally complex environments (logistics, supply chain, manufacturing, or similar).
  • Travel to warehouse facilities to work directly with customers (~ 2 weeks / month)
  • Comfort working with technical products, including ability to understand APIs, integrations, and data-driven workflows (no coding required, but technical fluency is important).
  • Proven track record of driving customer adoption, retention, and expansion.
  • Strong communication and relationship-building skills across both technical and non-technical stakeholders.
  • Ability to operate in early-stage startup environments with high ownership and ambiguity.
Equal Opportunity Statement
We're an equal opportunity employer that values diversity and inclusion. We welcome teammates of all backgrounds and don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Benefits
At Claryo, we offer a competitive benefits package that supports your health and well-being, including - top-tier medical, dental, and vision coverage, 401k with employer matching, equity, parental leave, and unlimited vacation.

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