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Customer Success Associate Remote Jobs in California

Impact.com

Customer Success Manager

Santa Barbara, CA · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business ...

Overjet

Director of Customer Success, SMB

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, SMB at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Overjet

Director of Customer Success, DSO

San Mateo, CA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

Trunk Tools

Sr. Customer Success Manager

San Francisco, CA · On-site +1

$120K - $153K/yr

In this role, you will be responsible for ensuring that our customers achieve success with our ... Learning & Growth stipend Flexible long-term work options (remote and hybrid) Free lunch provided ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in California

Customer Success Associate Remote information

See California salary details

$18.3K

$52.3K

$91.8K

How much do customer success associate remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer success associate remote in California is $52,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in California?

The most popular types of Customer Success Remote jobs in California are:

What are popular job titles related to Customer Success Associate Remote jobs in California?

For Customer Success Associate Remote jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in California look for?

The top searched job categories for Customer Success Associate Remote jobs in California are:

What cities in California are hiring for Customer Success Associate Remote jobs?

Cities in California with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,297 per year, or $25.1 per hour.

Enterprise Customer Success Manager

ZipRecruiter

Santa Monica, CA • Remote

$65K - $80K/yr

Full-time

Re-posted 9 days ago

ZipRecruiter rating

8.6

Company rating: 8.6 out of 10

ZipRecruiter

Based on 27 frontline employees who took The Breakroom Quiz

8.0

Company rating compared to similar companies: 8.0 out of 10

Software companies average

Based on 4,318 frontline employees who took The Breakroom Quiz

Job description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission: 

To actively connect people to their next great opportunity. 

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. 

Summary:

ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:

  • Leverage your expert analytical skills to deliver results against our shared measures of success with customers 
  • Implement and optimize solutions that improve product performance
  • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
  • Work with AdOps to oversee the accurate implementation of new campaigns and integrations

Key Focuses:

  • Serve as a trusted partner and recruitment expert to key customer stakeholders
  • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
  • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
  • Monitor and optimize performance to ensure measure of success targets are exceeded
  • Oversee account setup and project manage the implementation to launch, including customer training and onboarding 
  • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
  • Travel to visit customers as needed to review performance and build a strong partnership
  • Maintain advanced knowledge of various industry technologies, ZipRecruiter products
  • Leverage Gemini (AI) to enhance workflow process and function 

Minimum Qualifications:

  • 2+ years of experience as a Customer Success Manager
  • 1+ year of experience working with Enterprise and/or high value customers
  • Experience with Recruitment Advertising and/or Performance Based Advertising
  • Passion for providing excellent customer service and creating "WOW" experiences
  • Ability to develop and deliver compelling presentations using data storytelling
  • Detail-oriented, organized, and strong time-management skills
  • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
  • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
  • Ability to work both independently and within a team environment
  • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
  • Experience working with programmatic platforms is a plus

#LI-Remote

The US base pay for this position is $65,000.00 - $80,000.00 USD. In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual compensation will vary based on performance against sales targets.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Working at ZipRecruiter

Perks for frontline workers

From ZipRecruiter, via Breakroom

  • Competitive compensation

  • Annual bonus

  • RSUs for certain roles

  • Flexible time off

  • We match a percentage of your 401(k) contributions

  • Generous parental leave

  • Fertility and family-forming benefits

  • Pet insurance

  • Company-paid access to financial planning resources

  • Wellness stipend

  • Internet stipend & home office program

  • Snacks and occasional meals in some offices

  • Employee Resource Groups

  • Employee-driven recognition and rewards program

  • Live town halls

  • Hosted team building activities

About ZipRecruiter, in their own words

From ZipRecruiter

We’re one team with a shared mission—to actively connect people to their next great opportunity. No matter who you are or where you work from, we create an inclusive, respectful environment where everyone can do their best work.

Company values

From ZipRecruiter

Our values shape everything we do.

We are fearless builders, we foster excellence without egos, and our hearts are in it.

Diversity and inclusion statement

From ZipRecruiter

We’re passionate problem-solvers who know diverse perspectives lead to better outcomes. We celebrate wins, learn together, and value the process of working as one team.

What ZipRecruiter employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About ZipRecruiter

Sourced by ZipRecruiter

What started as a way to help small businesses find great candidates has grown into a leading online employment marketplace that connects millions of job seekers with companies of all sizes. Our sophisticated Al-matching technology is at the core of everything we do-and by analyzing billions of user interactions, it's always getting smarter. It improves the job search experience for millions of people every month and helps businesses of all sizes find and hire the right candidates quickly. We empower job seekers with the tools they need to stand out and get hired. Like a personal recruiter, we track down relevant opportunities in our marketplace, proactively pitch them to hiring managers at top companies, and deliver status updates along the way. We make it easier for people to find work We match businesses of all sizes with the best people for their open roles. Reaching millions of job seekers through our site, * email, and #1 rated job seeker app, we target the most qualified candidates to apply when a job goes live in our marketplace. The result? More quality candidates and reduced hiring times.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Santa Monica, CA, US

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