Customer Success Manager
Fremont, CA · On-site
$80 - $100/hr
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Manager
Fremont, CA · On-site
$80 - $100/hr
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... assistant for teams looking to automate some of the common tasks required for customer-focused ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager As a Customer Success Manager, you will lead customer success initiatives ... assistant for teams looking to automate some of the common tasks required for customer-focused ...
Customer Success Manager
San Francisco, CA · On-site +1
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
Customer Success Manager
San Francisco, CA · On-site +1
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
New
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
New
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager Selector is building an operational intelligence platform for digital ... * Assist in the creation of customer facing documentation that will be used for training and/or ...
Customer Success Manager
Santa Clara, CA · On-site
Customer Success Manager Selector is building an operational intelligence platform for digital ... * Assist in the creation of customer facing documentation that will be used for training and/or ...
Customer Success Manager
San Francisco, CA · On-site +1
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
Customer Success Manager
San Francisco, CA · On-site +1
Customer Success Manager OUR COMPANY SimX is a fast-growing company bringing virtual and augmented ... Process Improvement : Assist in developing and improving internal processes to make the post-sale ...
Customer Success Specialist
Irvine, CA · On-site
Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... Write and maintain clear, accurate in-app documentation and user guides * Assist in developing ...
Customer Success Specialist
Irvine, CA · On-site
Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... Write and maintain clear, accurate in-app documentation and user guides * Assist in developing ...
Customer Success Manager
Fremont, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Manager
Fremont, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Manager
Irvine, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Irvine, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Fremont, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Manager
Fremont, CA · On-site
The Customer Success Manager is expected to consistently provide excellent customer service to ... the client. Assist in coordination of responses related to areas outside of primary ...
Customer Success Manager
Glendale, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Glendale, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Sacramento, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Sacramento, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Sacramento, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Sacramento, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Irvine, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Irvine, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Lead
San Francisco, CA · On-site
$110K - $170K/yr
As the Customer Success Lead, you will act as a strategic advisor to ensure customers effectively ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Manager
San Francisco, CA · On-site
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... We may use AI tools to assist parts of the hiring process, such as reviewing applications or ...
Customer Success Manager
San Francisco, CA · On-site
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... We may use AI tools to assist parts of the hiring process, such as reviewing applications or ...
Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... We may use AI tools to assist parts of the hiring process, such as reviewing applications or ...
Customer Success Manager
$110K - $168K/yr
As a Customer Success Manager, you will be a strategic advisor for our product offering to ... We may use AI tools to assist parts of the hiring process, such as reviewing applications or ...
Customer Success Manager
Glendale, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Manager
Glendale, CA · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Guide and assist Sales or customers with their initial and/or repeat projects to increase quality ...
Customer Success Assistant information
What are the key skills and qualifications needed to thrive as a customer success assistant?
To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.
How does a customer success assistant typically collaborate with other departments to resolve client issues?
A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.
What is the difference between Customer Success Assistant vs Customer Support Specialist?
| Aspect | Customer Success Assistant | Customer Support Specialist |
|---|---|---|
| Primary Focus | Proactively ensure customer satisfaction and retention | Reactively resolve customer issues and inquiries |
| Work Environment | Customer success teams, account management | Help desks, support centers |
| Required Skills | Communication, relationship management, product knowledge | Problem-solving, technical troubleshooting, communication |
| Common Certifications | Customer service, CRM tools | Technical support certifications, customer service |
While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.
What is a customer success assistant?
A customer success assistant supports customer success teams by helping ensure clients are satisfied and achieve their goals with a company's products or services. The role often involves communicating with customers, managing accounts, and using customer relationship management (CRM) tools to track interactions and issues.
What are the most commonly searched types of Customer Success jobs in California?
The most popular types of Customer Success jobs in California are:
What cities in California are hiring for Customer Success Assistant jobs?
Cities in California with the most Customer Success Assistant job openings:
$80 - $100/hr
Other
Posted 19 days ago
Kastle Systems rating
9.1
Based on 7 frontline employees who took The Breakroom Quiz
3rd of 119 rated security
Job description
Overview
#J-18808-LjbffrJoin the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security is the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24-x-7 performance for building owners, developers and tenants.
Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.
Responsibilities- Serves as the primary point of contact and builds long-term relationships with customers.
- Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle-centric and industry best practices.
- Utmost responsiveness to client calls and emails – addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
- Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
- Monitors and analyzes customer’s usage of our service.
- Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
- Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.
- Bachelor’s degree preferred
- 2-4 years of Account Management/Customer Success Management experience
- Ability to create, maintain, and enhance customer relationships
- Professional, polished in appearance and able to communicate in a detailed and articulate manner
- Technical competence (understanding of software, hardware, networks, etc.)
- Detail oriented, motivated, persistent and a skilled negotiator
- High level of initiative, self-directed, and works well in a team environment
- Experience training customers on the use of technology
- Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
About Kastle Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Falls Church, VA, US
Year founded
1972