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Customer Success Assistant Jobs (NOW HIRING)

LED FastStart

Customer Success Manager

Lafayette, LA · On-site

$35K - $55K/yr

Help first-time drone operators become confident users. * Assist with startup, maintenance ... Customer Success * Account Management * Territory Support * Heavy equipment * Farm equipment

OpenLoop Health, Inc

Customer Success Manager

In this role, you will support the Customer Success team in delivering a high-quality client ... * Assist in monitoring client activity and engagement, escalating risks or concerns to leadership ...

WP Engine

Manager, Customer Success

Directly assist CSMs with complex renewal negotiations and manage customer escalations that require managerial oversight. Your Background and Expertise * Experience:4-6 years' experience leading a ...

Arcadia

Customer Success Manager

Use technical skills and critical thinking to assist in investigating highly complex issues ... Customer Success Manager: 5+ * Bachelor's degree in IT or related technical field (Computer Science ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go ... Maintain a detailed understanding of products and services, assist customers with questions and ...

OpenLoop Health, Inc

Customer Success Manager

In this role, you will support the Customer Success team in delivering a high-quality client ... * Assist in monitoring client activity and engagement, escalating risks or concerns to leadership ...

WP Engine - LIM

Manager, Customer Success

Directly assist CSMs with complex renewal negotiations and manage customer escalations that require managerial oversight. Your Background and Expertise * Experience: 4-6 years' experience leading a ...

Runwise

Customer Success Associate

New York, NY · Hybrid

$70K - $80K/yr

You will assist our Customer Success Managers, helping them effectively manage their books of business while you learn our product and services. You will be an integral part of our customer ...

New

Equifax, Inc.

Customer Success Manager

Boise, ID · On-site

Provide clients transparency on status of issues/requests * Assist with resolution of customer support issues What experience you need * Knowledge of customer success processes * 5-7 years of sales ...

Elite Technology

Customer Success Manager

OR · On-site +1

$112K - $125K/yr

Position Overview The Customer Success Manager at Elite is a high-impact role focused on ensuring ... tools, to assist in aspects of the recruiting and employment process. These tools are used to ...

Echo IT Solutions

Customer Success Manager

They will also serve as a product expert to assist in go-to-market engagements and product training sessions. The ideal candidate is innately curious, has a background in software customer success ...

Steer Health

Customer Success Associate

Document customer feedback and identify trends * Assist with customer training and education ... Clear path to Customer Success Manager or Account Manager * Exposure to healthcare AI and emerging ...

Keeper Security

Customer Success Manager

Description Keeper is hiring driven Customer Success Managers to join a high producing team within ... Become a Keeper Security product expert for your customers; occasionally assist on Sales or ...

WP Engine - LIM

Manager, Customer Success

Concord, NC · On-site

Directly assist CSMs with complex renewal negotiations and manage customer escalations that require managerial oversight. Your Background and Expertise * Experience: 4-6 years' experience leading a ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications. Customer Success Specialists are expected to provide ...

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Customer Success Assistant information

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$32.5K

$83.1K

$140K

How much do customer success assistant jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer success assistant in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What is a customer success assistant?

A customer success assistant supports customer success teams by helping ensure clients are satisfied and achieve their goals with a company's products or services. The role often involves communicating with customers, managing accounts, and using customer relationship management (CRM) tools to track interactions and issues.

What cities are hiring for Customer Success Assistant jobs?

Cities with the most Customer Success Assistant job openings:

What are the most commonly searched types of Customer Success jobs?

The most popular types of Customer Success jobs are:

What states have the most Customer Success Assistant jobs?

States with the most job openings for Customer Success Assistant jobs include:

What are popular job titles related to Customer Success Assistant jobs?

For Customer Success Assistant jobs, the most frequently searched job titles are:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Carmel, IN • On-site

Wiers Fleet Partners, Inc.
See more jobs at Wiers Fleet Partners, Inc.external

$75K - $90K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description
Customer Success Manager - Fleet Partner Program
Wiers Fleet Partners | Remote Available | Full Time | $75k -90k Salary
Medical, Dental, Vision, 401K, Paid Vacation
Join Our Growing Team! Learn more at www.jointeamwiers.com
Growth Opportunity. Technical Training. Career Development.
You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.
Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.
In This Role, You Get:
  • The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
  • A direct impact on customer satisfaction and business growth
  • To leverage cutting-edge AI technology to enhance customer communications
  • To build lasting relationships with diverse fleet operations
  • To influence process improvements and program enhancements
  • To collaborate with cross-functional teams to deliver exceptional results
  • To work in a modern office environment with energetic teams
  • Career growth opportunities
Together, we make #TRUCKSROLL!
Who We Are:
Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Georgia, Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, Texas, and Wisconsin. 2026 expansion includes Florida, South Carolina, North Carolina, Missouri, Pennsylvania, and Minnesota.
Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.
Cutting-Edge Technology:
Work with state-of-the-art tools including AI-powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.
Professional Growth:
Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.
Collaborative Environment:
Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.
Impactful Work:
Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.
Comprehensive Benefits:
Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
Here's What You Can Expect When You Join the Wiers Team:
The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with our brand promises. An ideal candidate will preferably reside in Indianapolis, IN and be open to regular travel.
What You'll Do:
  • Champion Customer Success: Conduct regular in-person visits with Fleet Partners to strengthen relationships and proactively address issues
  • Drive Exceptional Onboarding: Ensure new Fleet Partners are onboarded correctly and timely, setting the foundation for long-term success
  • Optimize Maintenance Operations: Coordinate with Service Center Managers and dedicated technicians to ensure preventative maintenance schedules are adhered to, maximizing fleet uptime and customer satisfaction
  • Resolve Customer Challenges: Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go-to resource for ad hoc customer needs
  • Leverage Technology: Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication
What We're Looking For:
  • 3-5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related industries
  • Strong project management skills with the ability to coordinate multiple stakeholders and deliverables
  • Excellence in written and verbal communication with the ability to translate technical information for diverse audiences
  • Experience with CRM systems (HubSpot highly preferred) and comfort with adopting new technologies including AI tools
  • People-first mindset with the ability to build trust quickly over the phone, in person, and via email.
  • Problem-solving aptitude with a solutions-oriented approach to customer challenges
  • Bachelor's degree preferred or equivalent combination of education and experience
Must Haves:
  • A CAN-DO attitude - You'll make it happen
  • Commitment to learning - You want to know more
  • Team Player - You work well with others
  • Self-starter with attention to detail - You do the right things, right
  • High level of professionalism and integrity - You are reliable
Benefits:
  • Salary $75-90K - based on experience
  • Vacation Plan starts at 2 weeks per year plus 7 paid holidays
  • Medical, Dental, and Vision Insurance
  • Short Term Disability Insurance
  • Company paid Life and Long-Term Disability Insurance
  • 401(k) retirement plan with matching contribution
  • Fitness membership reimbursement

Take the Lead in Your Career:
If you're a customer success professional with a passion for excellence and the ability to drive exceptional customer experiences, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.
To learn more about us at www.wiers.com

Apply