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Customer Success Assistant Jobs (NOW HIRING)

SchoolMint

Customer Success Manager

New Orleans, LA · On-site +1

The Customer Success Manager will join the Customer Success team in executing SchoolMint's Customer ... assist customers to successfully reach each milestone * Support annual critical milestones from ...

Cordance

OR

As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined ... Collaborate and assist in maintaining a library of best practices based on customer interactions ...

Luma AI

Customer Success Manager

San Francisco, CA

Customer Success Manager This is a rare and foundational opportunity to be an early Customer ... Identify patterns in customer issues and proactively assist in developing solutions and best ...

Monex

Customer Success Specialist

Washington, DC · Hybrid

$60K - $75K/yr

Customer Success Specialist Location : Washington, DC, Hybrid (3 days in office) Status ... Respond to client inquiries, provide status updates, and escalate complex issues as needed * Assist ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Identify and assist in additional end user training and adoption opportunities * Identify new ...

Keeper Security

Customer Success Manager

Description Keeper is hiring driven Customer Success Managers to join a high producing team within ... Become a Keeper Security product expert for your customers; occasionally assist on Sales or ...

Monex

Customer Success Specialist

Washington, DC · On-site

$60K - $75K/yr

Customer Success Specialist Location : Washington, DC, Hybrid (3 days in office) Status ... Respond to client inquiries, provide status updates, and escalate complex issues as needed * Assist ...

Cornerstone

The Customer Success Manager will regularly provide best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to ...

ArborXR

Customer Success Coordinator

Support distribution of resources based on customer type, use case, and maturity. * Assist with organizing lessons learned from similar customers into repeatable guidance. What Success Looks Like

Revvo

Customer Success Manager

San Mateo, CA

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer ... * Assist and support sales process, pipeline, and deployment of Revvo products Required Skills

Taulia

Customer Success Intern

San Francisco, CA · On-site +1

$25/hr

Your primary focus will be to assist CSMs in ensuring the success and growth of our customers' working capital programs. This role is an excellent opportunity to learn core product knowledge ...

Mr. Greens Produce

Customer Success Associate

Miami, FL · On-site

Overview The Customer Success Associate for Contract Sales supports the company's GPO and contract ... Document customer activity, requests, and issues in the CRM or customer tracking system. * Assist ...

New

Nozomi Networks

Customer Success Manager

Dallas, TX

$75K - $95K/yr

Aid in product design and product development through customer feedback. * Assist in creating ... Experience analyzing and optimizing processes in the Customer Success department. * Patient and ...

Luma AI

Customer Success Manager

Redwood City, CA

You will be a foundational member of our growing customer success function, directly managing ... Identify patterns in customer issues and proactively assist in developing solutions and best ...

Nozomi Networks

Customer Success Manager

Dallas, TX · On-site

$75K - $95K/yr

Aid in product design and product development through customer feedback. * Assist in creating ... Experience analyzing and optimizing processes in the Customer Success department. * Patient and ...

Nozomi Networks

Customer Success Manager

Dallas, TX

$75K - $95K/yr

Aid in product design and product development through customer feedback. * Assist in creating ... Experience analyzing and optimizing processes in the Customer Success department. * Patient and ...

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Customer Success Assistant information

See salary details

$32.5K

$83.1K

$140K

How much do customer success assistant jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success assistant in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Assistant, and why are they important?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How does a Customer Success Assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What is a Customer Success Assistant?

A Customer Success Assistant helps ensure that customers have a positive experience with a company's products or services. They support the customer success team by answering inquiries, resolving basic issues, and assisting with account management tasks. Their role is to help customers achieve their goals, promote product adoption, and encourage long-term customer loyalty. Customer Success Assistants often act as a bridge between customers and other departments, ensuring customer feedback is heard and addressed.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Customer Success Assistant jobs? Cities with the most Customer Success Assistant job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success Assistant jobs? States with the most job openings for Customer Success Assistant jobs include:
Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in the United States as of May 2026, with employment types broken down into 47% Full Time, 48% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

SchoolMint

New Orleans, LA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

About SchoolMint:
SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools-both district and charter-to attract, enroll, and retain students effectively. SchoolMint's mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service.
Role Overview:
SchoolMint is actively looking for a Customer Success Manager to join our Customer Success team. The role will report to the Manager, Customer Success.
The Customer Success Manager will join the Customer Success team in executing SchoolMint's Customer Success and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint's SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time) for both managed and pooled portfolio assignments, drive customer referrals, and grow SchoolMint's market share.
Flexible hybrid schedule: 3 days/week at our Lafayette, LA Headquarters. Remote work available within Central or Pacific time zones.
With a preference for Louisiana. Though candidates in the San Francisco Bay Area, Sacramento, Miami, New York, Boston, & Texas will have a perk of potential in person collaboration with local peers.
Key Responsibilities:
  • Manage and deepen relationships with a portfolio of K-12 customers, drive renewals, reduce churn, and increase customer satisfaction
  • Oversee and support customer needs within a pooled model, ensuring equitable distribution of work and consistent service delivery across the team.
  • Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
  • Proactively understand customers' needs and ensure they maximize engagement with their SchoolMint solution(s) by growing customer product usage and up-selling new features and related SEM offerings
  • Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and assist customers to successfully reach each milestone
  • Support annual critical milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
  • Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
  • Facilitate internal QBRs to proactively mitigate risk and identify upsell/cross-sell opportunities
  • Drive new business growth through advocacy and referrals
  • Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
  • Create, own, and execute key stakeholder trainings through product knowledge
  • Collect and manage product feedback from customers to share with our product team and participate in conversations advocating for an improved customer experience
  • Collaborate with team members across Support, Professional Services, Customer Success, Onboarding, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
  • Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
  • Collaborate with peers on best practice sharing and solutions
  • Travel possibly required up to 25%

About You:
  • 2-3 years of experience in account management or CX roles at SaaS technology companies
  • Passion for improving education
  • Strong communication, presentation, and negotiation skills, with the ability to inspire others
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent, and assertive
  • Enthusiastic lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Excellent organizational and time management skills
  • Technical aptitude with a solid understanding of technology and how a product works

Even Better:
  • Associate Project Manager, PMP®, or similar certification
  • Prior experience with Strategic Enrollment Management (SEM) and/or SchoolMint Products is a significant plus
  • Bachelor's degree
  • Subject matter expertise in education technology
  • Salesforce, Planhat, and/or similar CRM and Customer Success platform experience
  • Significant fluency in Spanish (read, write, speak) or other languages is a plus!

Why SchoolMint?
Join a supportive, mission-driven company that values growth, collaboration, and innovation. Here's what you'll enjoy as part of the SchoolMint team:
  • Comprehensive Health Benefits: Medical, Dental, Vision, Employee Paid Life Insurance, and Disability Insurance.
  • Generous PTO: Paid Time Off, Sick Days, Birthday Floating Holiday, Wellness Floating Holidays, Volunteer Day, and Winter Recess.
  • 401(K): Including employer contribution after a 90-day waiting period.
  • Professional Development: Educational Assistance Program, industry conference access, and internal training resources.
  • Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success.

Apply