As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
Customer Success Specialist
West Palm Beach, FL · On-site +1
As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
Customer Success Specialist
West Palm Beach, FL · On-site +1
As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
As a Customer Success Specialist, you will build strong client relationships, coordinate with ... Prepare reports on customer engagement, service performance, and client feedback. * Assist with ...
... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Responsibilities * Assist and support the implementation process for newly acquired clients ...
... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Responsibilities * Assist and support the implementation process for newly acquired clients ...
Customer Success Manager Drive Retention, Satisfaction, and Revenue Through Exceptional Customer ... Support Revenue Collections: Assist finance with payment follow-ups and collections when needed ...
Quick apply
Customer Success Manager Drive Retention, Satisfaction, and Revenue Through Exceptional Customer ... Support Revenue Collections: Assist finance with payment follow-ups and collections when needed ...
Customer Success Manager
Orlando, FL · On-site +1
... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Responsibilities * Assist and support the implementation process for newly acquired clients ...
Customer Success Manager
Orlando, FL · On-site +1
... Customer Success Manager who is passionate about helping customers achieve their goals using our ... Responsibilities * Assist and support the implementation process for newly acquired clients ...
Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
New
As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
New
The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
Quick apply
The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... Identify opportunities to expand customer purchasing across product lines and assist in ...
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... Identify opportunities to expand customer purchasing across product lines and assist in ...
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... Identify opportunities to expand customer purchasing across product lines and assist in ...
Quick apply
The Customer Success Associate role at Mac Papers and Packaging, a member of the Customer Success ... Identify opportunities to expand customer purchasing across product lines and assist in ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
We believe in shared success. At SBA, we invite every team member to think like an owner. Financial ... Process customer-requested change orders accurately and in a timely manner. * Assist with Accounts ...
Customer Success Intern Clearwater, Florida KnowBe4 empowers the modern workforce to make smarter ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
New
Customer Success Intern Clearwater, Florida KnowBe4 empowers the modern workforce to make smarter ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
New
Customer Success Manager
Riviera Beach, FL · On-site +1
Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
Customer Success Manager
Riviera Beach, FL · On-site +1
Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... * Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating ...
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving ... Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags ...
The Customer Success Director (Enterprise) is responsible for taking extreme ownership for driving ... Serve as a management escalation point for customer issues and assist Enterprise CSMs with tags ...
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
$80K - $100K/yr
We are seeking a Customer Success Manager to serve as a trusted advisor to our enterprise Fintech ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Customer Success Specialist We're seeking bright and enthusiastic individuals to join our team as a ... You'll primarily assist with the purchase of medications, supplements, food, and supplies, while ...
Customer Success Specialist We're seeking bright and enthusiastic individuals to join our team as a ... You'll primarily assist with the purchase of medications, supplements, food, and supplies, while ...
Customer Success Intern
Clearwater, FL · On-site
As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
Customer Success Intern
Clearwater, FL · On-site
As a Customer Success Intern at KnowBe4, you will see business through the lens of the provider of ... Validate Customer contact information is accurate and correct where needed * Assist in identifying ...
Customer Success Assistant information
What is the difference between Customer Success Assistant vs Customer Support Specialist?
| Aspect | Customer Success Assistant | Customer Support Specialist |
|---|---|---|
| Primary Focus | Proactively ensure customer satisfaction and retention | Reactively resolve customer issues and inquiries |
| Work Environment | Customer success teams, account management | Help desks, support centers |
| Required Skills | Communication, relationship management, product knowledge | Problem-solving, technical troubleshooting, communication |
| Common Certifications | Customer service, CRM tools | Technical support certifications, customer service |
While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.
How does a customer success assistant typically collaborate with other departments to resolve client issues?
A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.
What are the key skills and qualifications needed to thrive as a customer success assistant?
To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.
What are the most commonly searched types of Customer Success jobs in Florida? The most popular types of Customer Success jobs in Florida are:
What cities in Florida are hiring for Customer Success Assistant jobs? Cities in Florida with the most Customer Success Assistant job openings:
Other
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
Job description
Naztec International Group is seeking a proactive, customer-focused Customer Success Specialist to join our growing remote team. In this role, you will serve as a trusted partner to clients by ensuring they receive exceptional service, timely support, and a seamless experience throughout their engagement with our company.
As a Customer Success Specialist, you will build strong client relationships, coordinate with internal teams, resolve inquiries, monitor customer satisfaction, and help clients maximize the value of Naztec International Group's consulting and technology services. Your ability to communicate effectively, solve problems, and manage multiple priorities will directly contribute to long-term client success and business growth.
This position is ideal for someone who enjoys working with people, building lasting professional relationships, and delivering an outstanding customer experience in a collaborative remote environment.
Key Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring a positive and professional customer experience.
- Build and maintain strong, long-term relationships through proactive communication and regular follow-ups.
- Guide new clients through the onboarding process, ensuring a smooth transition and successful implementation of services.
- Respond promptly to client inquiries, questions, and service requests through email, phone, and virtual meetings.
- Collaborate with internal departments, including Operations, Project Management, IT, and Recruiting, to coordinate client needs and resolve issues efficiently.
- Monitor customer accounts, project milestones, and service deliverables to ensure expectations are met.
- Identify potential challenges and proactively recommend solutions to improve customer satisfaction and retention.
- Track customer interactions and maintain accurate records within the company's CRM and internal systems.
- Prepare reports on customer engagement, service performance, and client feedback.
- Assist with renewals, service expansions, and identifying opportunities to strengthen client partnerships.
- Gather customer feedback and share insights to support continuous process improvements and service enhancements.
- Maintain a thorough understanding of Naztec International Group's services, solutions, and business operations.
- Support multiple client accounts while maintaining exceptional attention to detail and responsiveness.
- Perform additional customer success and administrative responsibilities as assigned.
- Bachelor's degree in Business, Communications, Marketing, Management, or a related field (or equivalent professional experience).
- 2+ years of experience in Customer Success, Account Management, Customer Support, Client Services, Business Operations, or a related role.
- Experience supporting business clients in consulting, technology, staffing, engineering, or professional services environments is preferred.
- Experience using CRM platforms and customer success tools.
- Proficiency with Microsoft Office and Google Workspace.
- Experience using collaboration and project management platforms such as Salesforce, HubSpot, Asana, Monday.com, Jira, ClickUp, Slack, or Microsoft Teams is a plus.
- Annual performance bonus opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with company matching
- Paid Time Off (PTO)
- Paid Holidays
- Flexible remote work environment
- Home office equipment support
- Professional development and training
- Career growth opportunities
- Employee Assistance Program
- Life Insurance
- Short-Term & Long-Term Disability Coverage
- Wellness initiatives