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Customer Success Assistant Jobs (NOW HIRING)

OpenLoop Health, Inc

Customer Success Manager

In this role, you will support the Customer Success team in delivering a high-quality client ... * Assist in monitoring client activity and engagement, escalating risks or concerns to leadership ...

Responsive

Customer Success Manager

Portland, OR · On-site

$85K - $95K/yr

... - Assist with the onboarding of new Customer Success Managers - Build resources for customers to improve their experience with Responsive - Other duties as assigned Experience - 1-3+ years of ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... Identify and assist in additional end user training and adoption opportunities * Identify new ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Steer Health

Customer Success Associate

Document customer feedback and identify trends * Assist with customer training and education ... Clear path to Customer Success Manager or Account Manager * Exposure to healthcare AI and emerging ...

Luma AI

Customer Success Manager

San Francisco, CA · On-site

Customer Success Manager This is a rare and foundational opportunity to be an early Customer ... Identify patterns in customer issues and proactively assist in developing solutions and best ...

Keeper Security

Customer Success Manager

Description Keeper is hiring driven Customer Success Managers to join a high producing team within ... Become a Keeper Security product expert for your customers; occasionally assist on Sales or ...

ProductPlan

Customer Success Analyst

Denver, CO

Working closely with our Customer Success team, you will support end user outreach and engagement initiatives, assist CSMs with day-to-day account activities, help execute customer campaigns that ...

Revvo

Customer Success Manager

San Mateo, CA · On-site

Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer ... * Assist and support sales process, pipeline, and deployment of Revvo products Required Skills

Motorola

Customer Success Manager

New York, NY · Remote

$110K - $125K/yr

Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value. * Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms ...

ProductPlan

Customer Success Analyst

Denver, CO · On-site

$58K - $70K/yr

Working closely with our Customer Success team, you will support end user outreach and engagement initiatives, assist CSMs with day-to-day account activities, help execute customer campaigns that ...

Monex

Customer Success Specialist

Washington, DC · On-site

$60K - $75K/yr

Customer Success Specialist Location : Washington, DC, Hybrid (3 days in office) Status ... Respond to client inquiries, provide status updates, and escalate complex issues as needed * Assist ...

Motorola Solutions

Customer Success Manager

Plantation, FL · On-site

$110K - $125K/yr

Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value. * Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms ...

ArborXR

Customer Success Coordinator

Support distribution of resources based on customer type, use case, and maturity. * Assist with organizing lessons learned from similar customers into repeatable guidance. What Success Looks Like

Monex

Customer Success Specialist

Washington, DC · On-site

$60K - $75K/yr

Customer Success Specialist Location : Washington, DC, Hybrid (3 days in office) Status ... Respond to client inquiries, provide status updates, and escalate complex issues as needed * Assist ...

Railinc

Customer Success Specialist

Cary, NC · On-site

Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications. * Customer Success Specialists are expected to provide ...

Logically, Inc.

Customer Success Manager

Dublin, OH · On-site

Job Duties & Responsibilities: * * Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn. * Perform follow-up ...

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All JobsCustomer Success Assistant Jobs

Customer Success Assistant information

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$32.5K

$83.1K

$140K

How much do customer success assistant jobs pay per year?

As of Jun 23, 2026, the average yearly pay for customer success assistant in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Customer Success Assistant?

A Customer Success Assistant helps ensure that customers have a positive experience with a company's products or services. They support the customer success team by answering inquiries, resolving basic issues, and assisting with account management tasks. Their role is to help customers achieve their goals, promote product adoption, and encourage long-term customer loyalty. Customer Success Assistants often act as a bridge between customers and other departments, ensuring customer feedback is heard and addressed.

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

What skills do you need to be a CSM?

A Customer Success Manager (CSM) needs strong communication and interpersonal skills to build relationships with clients. They should have problem-solving abilities, a good understanding of the company's products or services, and proficiency with customer management tools like CRM software. Additionally, organizational skills and the ability to analyze customer data are important for ensuring client satisfaction and retention.

How much does a CSM get paid?

Customer Success Managers (CSMs) typically earn an average salary ranging from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may start lower, while experienced professionals with certifications and strong client management skills can earn higher salaries, often supplemented with bonuses or commissions.

How does a Customer Success Assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a Customer Success Assistant, and why are they important?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

How much do CSMs usually make?

Customer Success Managers (CSMs) typically earn between $60,000 and $100,000 annually, depending on experience, industry, and location. Entry-level CSMs may start around $50,000, while experienced professionals or those in high-demand sectors can earn over $120,000 with bonuses and commissions included.

What does a customer success assistant do?

A customer success assistant supports clients by addressing their inquiries, resolving issues, and ensuring they have a positive experience with the company's products or services. They often use customer relationship management (CRM) tools and communicate via email, chat, or phone to maintain customer satisfaction and retention.
What cities are hiring for Customer Success Assistant jobs? Cities with the most Customer Success Assistant job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Customer Success Assistant jobs? States with the most job openings for Customer Success Assistant jobs include:
Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Customer Success Manager

Customer Success Manager

OpenLoop Health, Inc

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Customer Success Manager to join our team remotely. In this role, you will support the Customer Success team in delivering a high-quality client experience by executing defined processes across onboarding, education, and ongoing account support.
You will work closely with Customer Success leadership and cross-functional partners to ensure clients are set up for success, following established playbooks and workflows to help drive adoption and satisfaction.
What You'll Do
  • Support assigned clients as a day-to-day point of contact, ensuring timely responses and a positive client experience.
  • Execute onboarding and implementation workflows in partnership with internal teams, following established processes and timelines.
  • Deliver standardized training and education sessions to clients using existing materials and playbooks.
  • Assist in monitoring client activity and engagement, escalating risks or concerns to leadership when needed.
  • Follow defined processes to troubleshoot client issues, partnering with internal teams for resolution.
  • Maintain accurate records of client interactions, updates, and activities in CRM and internal systems.
  • Support ongoing client communications, including check-ins, updates, and follow-ups based on team guidance.
  • Develop working knowledge of OpenLoop's programs, products, and services to effectively support client needs.
  • Collaborate with cross-functional teams to ensure smooth execution of client workflows.
  • Surface client feedback and recurring issues to Customer Success leadership for continuous improvement.
  • Contribute to team initiatives and complete assigned tasks to support overall Customer Success objectives.
  • Other duties as assigned.

Who You Are
  • Bachelor's degree in Business, Communications, or a related field (or equivalent experience).
  • 3-5 years of experience in customer success, account management, onboarding, or a related client-facing role.
  • Strong communication skills with the ability to clearly explain information and follow structured processes.
  • Detail-oriented and organized, with the ability to manage multiple tasks with guidance.
  • Comfortable working within defined workflows and using established tools and systems.
  • Problem-solving mindset with the ability to escalate issues appropriately when needed.
  • Experience with CRM systems or customer success tools is a plus.
  • Eager to learn, coachable, and able to adapt in a fast-paced environment.

Our Benefits
In addition, for salaried positions you would also be eligible for:
  • Medical, Dental, and Vision plans
  • Flexible Spending/Health Savings Accounts
  • Flexible PTO
  • 401(k) + Company Match
  • Life Insurance, Pet insurance, and more

Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We'd love to meet you.

Apply