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Customer Success Assistant Jobs in Georgia (NOW HIRING)

Smarsh

Customer Success Manager - Mid Market

Atlanta, GA · On-site

$70K - $75K/yr

Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team ... Ultimately, you will assist Small Business clients in achieving their business goals and finding ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

... * Assist with the development of compensation and segmentation models that align Customer Success Managers and other team incentives with retention, expansion, and satisfaction targets. * Build the ...

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M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

... * Assist with the development of compensation and segmentation models that align Customer Success Managers and other team incentives with retention, expansion, and satisfaction targets. * Build the ...

New

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Customer Success Assistant information

What is the difference between Customer Success Assistant vs Customer Support Specialist?

AspectCustomer Success AssistantCustomer Support Specialist
Primary FocusProactively ensure customer satisfaction and retentionReactively resolve customer issues and inquiries
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common CertificationsCustomer service, CRM toolsTechnical support certifications, customer service

While both roles involve customer interaction, a Customer Success Assistant focuses on building long-term relationships and ensuring customer success, whereas a Customer Support Specialist primarily addresses immediate technical issues and inquiries. Understanding these differences helps in choosing the right career path or job search focus.

How does a customer success assistant typically collaborate with other departments to resolve client issues?

A Customer Success Assistant frequently works cross-functionally, partnering with teams such as Sales, Product, and Technical Support to address client concerns efficiently. They act as a communication bridge, relaying customer feedback and coordinating solutions, which helps ensure a seamless customer experience. Regular meetings and ticketing systems are often used to track progress and keep everyone aligned. This collaborative environment not only resolves issues faster but also provides valuable learning opportunities for professional growth.

What are the key skills and qualifications needed to thrive as a customer success assistant?

To thrive as a Customer Success Assistant, you need strong communication skills, problem-solving abilities, and a customer-oriented mindset, often supported by experience in customer service or a related field. Familiarity with CRM systems such as Salesforce or HubSpot and proficiency in support ticketing tools are typically required. Exceptional interpersonal skills, empathy, and adaptability help you build trust and respond effectively to client needs. These skills ensure customer satisfaction, foster loyalty, and contribute directly to the company's retention and growth.

What are the most commonly searched types of Customer Success jobs in Georgia?

The most popular types of Customer Success jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Assistant jobs?

Cities in Georgia with the most Customer Success Assistant job openings:

Customer Success Assistant jobs near you
Infographic showing various Customer Success Assistant job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Intern (Fall 2026)

Incident IQ

Atlanta, GA

Internship

Posted 4 days ago

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Customer Success Intern Overview:

In today's high-growth SaaS landscape, operational excellence is the engine behind successful client partnerships. As a Customer Success Manager (CSM) Intern at Incident IQ, you will step beyond traditional "shadowing" to become an active contributor to our customer success operations. We are looking for a tech-savvy, analytical, and relationship-driven student to help us scale the systems and data strategies that drive value for our rapidly expanding customer base.

This isn't a passive internship; it is a hands-on technical and operational apprenticeship. You will gain direct experience with the essential tools of the trade—auditing data health in Gainsight, leveraging AI to build knowledge systems, and collaborating cross-functionally with Product, Marketing, and Implementation teams. You will bridge the gap between raw customer data and actionable business insights, gaining a comprehensive understanding of the mechanics behind a high-growth technology organization.

If you are passionate about the intersection of data, software-as-a-service (SaaS) architecture, and strategic relationship management, this role is the ideal launchpad for your career. You will develop the professional acumen and technical versatility required to excel in modern customer success, ensuring our team maintains the operational standard that fuels our growth.

Customer Success Intern Responsibilities:

  • Professional Growth & Collaboration: Shadow customer calls to gain exposure to relationship management; network with cross-functional teams (Product, Implementation, Marketing) to broaden organizational understanding; and participate in mentorship with seasoned CSM practitioners.
  • Knowledge Management: Synthesize internal CS queries to build out a Community Knowledge Base; organize and audit Confluence documentation to ensure pages are current and accurate.
  • AI & Analytics Utilization: Leverage AI tools and recordings to capture helpdesk solutions and build a robust customer reference database; track and record critical customer data and metrics.
  • Strategic Initiatives: Assist in the design and implementation of Gainsight CS Dashboards; support the planning and execution of the CS Summit in December, including logistics, agenda development, and presentation materials.
  • Implementation Support: Audit go-live milestones against onboarding data to ensure process accuracy and system health.
  • Workflow Consultation: Assist in hands-on workflow building consultations to support customer operational success and platform utilization.
  • Data & Contact Management: Support ongoing contact management and clean-up efforts to ensure database integrity.
  • Operational Scaling & Data Management: Audit customer licenses against enabled features to ensure accuracy in Gainsight.
  • Technical Enablement: Gain proficiency in the Customer Success tech stack (Gainsight, CRM, Confluence, AI-driven analytics); leverage these tools to generate data-driven reports and in product workflows to identify operational trends that influence account health and customer satisfaction.

Customer Success Intern Requirements:

  • Analytical mindset with a strong attention to detail regarding data integrity and auditing.
  • Familiarity with Customer Success tools (Gainsight, CRM, Confluence) or a strong willingness to learn technical platforms is a plus.
  • Excellent communication skills for generating documentation and planning.
  • Interest in leveraging AI tools for operational efficiency and knowledge management.
  • Customer Service experience is a plus
  • Communications, Business, Marketing or Psychology education a plus


What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer