The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...
The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
$70K - $95K/yr
Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year + Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Department: Customer Success Reports to: Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading platform for automation and ...
Customer Success Manager
Atlanta, GA · Hybrid
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · Hybrid
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...
Customer Success Manager
Atlanta, GA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · Remote
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Quick apply
Customer Success Manager
$70K - $90K/yr
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager
Atlanta, GA · On-site
As a Customer Success Manager, you'll develop your skills in customer engagement, project management, customer service and cross functional collaboration. Candidates must be based in the greater ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site +1
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Atlanta, GA · On-site +1
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120,000 (Base $90k + Target Incentives $30k) Reporting to: Head of Sales & Success This isn't your ...
Customer Success Manager
Atlanta, GA · Remote
ABOUT THE ROLE Were looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. Youllmanage your ownaccounts focusedon driving retention, expansion, and true customer ...
Quick apply
Customer Success Manager
Atlanta, GA · Remote
ABOUT THE ROLE Were looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. Youllmanage your ownaccounts focusedon driving retention, expansion, and true customer ...
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. You'llmanage your ownaccounts focusedon driving retention, expansion, and true customer ...
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Managerto join our AMER team. You'llmanage your ownaccounts focusedon driving retention, expansion, and true customer ...
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in ... An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend!
Quick apply
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in ... An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend!
Customer Success Manager
Kennesaw, GA · On-site +1
$70K - $90K/yr
The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...
Customer Success Manager
Kennesaw, GA · On-site +1
$70K - $90K/yr
The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive ...
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in ... An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend!
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in ... An extra-long weekend!Twice a year, Euna employees enjoy an extra day on top of the long weekend!
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Customer Success Manager
Atlanta, GA · On-site
ABOUT THE ROLE We're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true ...
Weekend Customer Success information
See South Fulton, GA salary details
$10.94 - $14.03
9% of jobs
$16.69 is the 25th percentile. Wages below this are outliers.
$14.03 - $17.12
19% of jobs
The median wage is $19.82 / hr.
$17.12 - $20.20
26% of jobs
$22.84 is the 75th percentile. Wages above this are outliers.
$20.20 - $23.29
26% of jobs
$23.29 - $26.38
11% of jobs
$26.38 - $29.47
4% of jobs
$29.47 - $32.55
3% of jobs
$32.55 - $35.64
2% of jobs
$35.64 - $38.73
0% of jobs
$38.73 - $41.82
0% of jobs
$41.82 - $44.90
1% of jobs
$10
$22
$44
How much do weekend customer success jobs pay per hour?
What is the difference between Weekend Customer Success vs Weekend Customer Support?
| Aspect | Weekend Customer Success | Weekend Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring customer success | Providing technical assistance and resolving immediate customer issues |
| Required Skills | Communication, relationship management, product knowledge | Troubleshooting, technical knowledge, problem-solving |
| Work Environment | Proactive engagement, strategic planning | Reactive support, issue resolution |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.
Full-time
Medical, Life, Retirement, PTO
Posted 14 days ago
Job description
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer Success strategy across a defined portfolio, region, or segment within Finastra's Corporate Lending business (Loan IQ, Trade, Corporate Channels).
This role is accountable for delivering customer outcomes at scale-driving adoption, retention, and renewal readiness - while operationalizing a consistent, metric-driven Customer Success model.
The CSD acts as a senior point of escalation for customers and internal teams, while also owning the success blueprint for a portfolio of strategic customers.
- Drive adoption, value realization, and measurable customer outcomes across the assigned portfolio
- Execute Customer Success Plans aligned to customer objectives and business priorities
- Monitor portfolio health (usage, adoption, outcomes) and intervene proactively
- Own escalations for high-risk or high-impact issues, driving timely resolution across teams
- Act as executive sponsor for selected strategic accounts
- Develop and execute account-level Customer Success action plans
- Lead structured engagements (onboarding, success reviews, Executive Business Reviews)
- Deliver a consistent, high-quality customer experience across all touchpoints
- Provide clear visibility on progress, risks, and next steps to customers and leadership
- Improve time-to-value and lifecycle effectiveness across the portfolio
- Own customer health and retention performance for the assigned segment
- Proactively identify and mitigate churn risk using structured health frameworks
- Partner with Sales to drive renewal readiness through value articulation and stakeholder alignment
- Support renewal forecasting with clear risk assessments and insights
- Lead Customer Success engagement for transformation initiatives (cloud, upgrades, platform consolidation)
- Drive successful transitions from legacy to SaaS-enabled platforms
- Accelerate adoption of new capabilities, including AI-driven functionality
- Partner with Product and Professional Services on migration and post-go-live adoption
- Identify and mitigate transformation risks; track value realization linked to business outcomes
- Establish structured change and adoption frameworks (stakeholder alignment, enablement, communications)
- Drive user adoption, behavioral change, and process alignment
- Support customers through organizational and operational impacts of transformation
- Reinforce adoption through usage insights, health metrics, and targeted interventions
- Partner with Product, Engineering, Support, and Services to resolve issues and improve outcomes
- Provide actionable customer feedback to influence product enhancements
- Act as a key interface across Customer Success and the wider Lending organization
- Drive alignment across lifecycle functions to deliver a unified customer experience
- Contribute to internal enablement and continuous improvement initiatives
- Serve as the primary post-sales trusted advisor
- Identify and develop expansion opportunities aligned to customer strategy
- Partner with Sales on upsell and cross-sell execution
- Align services, success, and support teams to commercial priorities
- Contribute to Net Revenue Retention through strong engagement and value delivery
- Customer adoption and portfolio health
- Gross retention and churn reduction
- Renewal readiness and forecast accuracy
- Customer satisfaction (NPS / CSAT)
- Time-to-value and onboarding effectiveness
- Engagement effectiveness across customer segments
- Proven experience in Customer Success, Account Management, or Client Services within enterprise SaaS
- Demonstrated people leadership or team management experience
- Proven track record managing complex portfolios and delivering retention outcomes
- Experience within financial services, lending, or trade finance
- Experience with corporate lending platforms (e.g., Loan IQ, Trade, Corporate Channels)
- Familiarity with Customer Success tools and digital engagement models
- Exposure to SaaS transformation, cloud migration, or platform modernization
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Wellbeing: Access confidential onetoone support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donationmatching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.