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What Is a Customer Experience Analyst and How to Become One

What Does a Customer Experience Analyst Do?

A customer experience analyst gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team. You may work independently or as part of a project team. Contact with customers is a regular part of your job, so you must follow your company’s customer service guidelines. The qualifications for a career as a customer experience analyst are a bachelor’s degree in statistics or business and strong mathematical skills. Some companies prefer candidates with customer service experience.

How to Become a Customer Experience Analyst

The primary qualifications for becoming a customer experience analyst are a bachelor's degree in a related field and some experience with math and statistics. If you want to pursue a management position, consider getting a master's degree instead. This job requires some flexibility for tasks like training employees and creating new analytical strategies, so additional training or certifications can help you stand out from other would-be analysts. Fulfilling the responsibilities and duties of a customer experience analyst requires customer service skills, data analysis experience, familiarity with conflict resolution techniques, and knowledge of various research practices. Programming skills are also helpful, though they are not as important as knowledge of mathematical analysis techniques.